Digital Customer Experience Manager

Vor 5 Tagen


Zurich, Schweiz ZS Associates Vollzeit

:
**ZS** is a professional services firm that works side by side with companies to help develop and deliver products that drive customer value and company results. From R&D to portfolio strategy, customer insights, marketing and sales strategy, operations and technology, we leverage our deep industry expertise and leading-edge analytics to create solutions that work in the real world. Our most valuable asset is our people—a fact that’s reflected in our values-driven organization in which new perspectives are integral and new ideas are celebrated. ZSers are passionately committed to helping companies and their customers thrive in industries ranging from healthcare and life sciences, to high-tech, financial services, travel and transportation, and beyond.

:
**Key Reposnibilities include**:

- Support with shaping and building the market presence of ZS in Digital in Europe
- Lead and support large scale client business development and delivery engagements in the Life Sciences Industry
- Manage transformation programs and client relationships particularly in the area of AI Personalization Engines, Marketing Technology and Operations, Content Transformation, Digital Field Engagement, and Digital Data Management & Analytics
- Play a lead role in shaping our client’s future state Digital Customer Engagement Solutions, Business Architecture and Program Design
- Partner with Client’s Business Analytics and IT organizations and delivering large scale, high impact Digital solutions delivery
- Drive innovations, support new offering development and commercialization of capabilities tailored for Region Europe / Global in the areas of Digital/AI/Marketing Technology
- Partner with Global ZS Digital/CCM Practice and ZS Europe Leadership to develop and cultivate a focused Europe Digital & Tech Team focused on Commercial topics
- Play an active role in counseling and mentoring Consultants within the organization - Raise awareness and excitement about our Digital offerings in ZS Europe
- Play a key role in Internal and External Marketing events

**Required Skills**:

- Bachelor's degree required in Computer Science or related field from a top university
- MBA or Advanced Degree is highly desirable and preferred
- Minimum 7 years’ experience in selling and delivering Digital Transformation programs in Management Consulting/ Professional services firm;
- Minimum 2 years’ experience in life science industry is preferred;
- Demonstrated experience with driving revenue within existing clients and in developing new prospects
- Strong ability to assess a company’s Digital maturity through senior stakeholder interviews, organizational discovery and benchmarks; Strong ability to formulate our client’s Digital strategy, technology blueprint, implementation roadmap and operating models
- Strong ability to design and manage transformation programs that spans business strategy, advanced analytics & AI, and Digital Technologies
- Demonstrated experience and strong credentials in managing large scale change programs leveraging some or all of the following technology pillars:

- Cloud & Digital Platforms - e.g. Salesforce Marketing Cloud, Adobe
- Digital Asset Management Platforms: e.g. Adobe, Aprimo, Veeva Vault etc
- Customer Data Platforms - e.g. Evergage, Tealium
- AdTech Platforms - e.g. Google Additional Skills:

- Ability to lead a global virtual team of consulting professionals across multiple projects;
- High motivation, outstanding work ethic, maturity and personal initiative
- Strong oral and written communication skills that enable personal impact with senior-level decision makers
- Strong attention to detail, with a quality-focused mindset
- Analytic problem-solving skills, with a creative and innovative outlook
:
ZS is a global consulting firm. Fluency in English is required, additional fluency in European or Asian languages is desirable.

ZS offers a competitive compensation package with salary and bonus incentives, plus an attractive benefits package. We are an Equality Directives employer and an Equality Act employer.

NO AGENCY CALLS, PLEASE.



  • Zurich, Schweiz Habasit AG Vollzeit

    **Job Title**:Global Digital Customer Experience Manager - ** Country**:Switzerland - **Location**:Zürich - **Department**:Corporate Accelerator - **Job type**:100% - ** Employment type**:Permanent **Role description** - The owner of the role is accountable for everything related to the end-to-end digital customer experience that is both effective and...

  • Customer Success Manager

    vor 7 Monaten


    Zurich, Schweiz Digital Realty Vollzeit

    **Your Role** Become a key player in our team as a Customer Success Manager, dedicated to delivering outstanding operational services to our strategic customers. Your role will revolve around ensuring a seamless customer experience, with a focus on client engagement, service management, financial health, and product utilization. As a Customer Success...


  • Zurich, Schweiz Novo Nordisk Vollzeit

    Customer Experience Manager **Category**:Project Management & Agile**Location**:Zurich, Switzerland Zurich, CH- Join Novo Nordisk and Shape the Future!- Are you passionate about customer experience? Do you thrive on designing, orchestrating, and executing impactful customer engagement strategies? Novo Nordisk, a global leader in healthcare, invites you to...


  • Zurich, Schweiz Teads Vollzeit

    Teads are looking for a **Customer Experience (AdOps) Manager** to join our amazing team in Zurich, Switzerland. As a member of our Operations team, our Customer Experience Managers are fully responsible for the setup, optimisation, and performance of our advertising campaigns. It is a highly varied role that encompasses al of the ways our clients want to...


  • Zurich, Schweiz ABB Vollzeit

    **Digital Commerce Customer Experience Lead**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations....

  • Customer Success

    vor 6 Monaten


    Zurich, Schweiz Taskbase Vollzeit

    Do you want to join us on the journey of disrupting the digital learning market? Taskbase is changing the way we learn and teach. We’re convinced that personalized feedback is the future of digital learning, and we’re on a mission to give every student the right feedback at the right time. With a scalable B2B SaaS approach, we help publishers and...


  • Zurich, Schweiz Digital Engineering Vollzeit

    Du möchtest **Deine Expertise im Digital Marketing** gezielt in einer neuen beruflichen Herausforderung unter Beweis stellen? Du suchst einen Partner für Deinen nächsten Karriereschritt, der nebst -den nötigen Fachkenntnissen auch Zeit für Deine Jobsuche mitbringt? Dann gehe mit uns den nächsten Schritt! Unser Geschäftsbereich **Digital Engineering**...


  • Zurich, Schweiz PMS Schönenberger AG Vollzeit

    **UX/UI Designer und Customer Experience Manager 80-100% (m/w/d)**: **Imagine Simple. Imagine Scayla** **Aufgaben** Das Team ist klein, aber jeder spielt eine grosse Rolle. Zu Deinen zukünftigen Hauptaufgaben gehören: - Verantwortung für das UX/UI Design und eine leitende Rolle bei Designthemen - Entwicklung von ansprechenden Designs, Wireframes,...


  • Zurich, Schweiz Merkle DACH Vollzeit

    Unternehmensbeschreibung **We Dream. We Do. We Deliver.** Als **data-driven Full-Service-Agentur mit Fokus auf Customer Experience Transformation** arbeiten wir mit den** **Top-500-Unternehmen aus der gesamten DACH-Region und Osteuropa zusammen. Unsere Wurzeln liegen in der Schweiz: Merkle DACH ist aus einer Partnerschaft der zwei führenden...

  • Manager Implementation

    vor 7 Monaten


    Zurich, Schweiz Digital Realty Vollzeit

    **Your Role** By joining us on the Manager Implementation position, you will lead and oversee the planning and effective execution of all customer implementation projects within the DLR Data Centers based in Zurich, in accordance with agreed contractual agreements and set timelines. You will also be responsible to lead and manage the local Implementation...


  • Zurich, Schweiz Open Systems AG Vollzeit

    You are a Marketing professional with proven experience dealing with international customers within the tech industry? This job is for you: **Customer Marketing Manager** **The role**: Open Systems is looking for an enthusiastic and innovative Customer Marketing Manager (M/F/d). Ideally this role requires domain knowledge of cyber security as well as...


  • Zurich, Schweiz Helvetia Versicherungen AG Schweiz Vollzeit

    Head Marketing, Brand und Digital Experience Smile (w/m/d) Teilzeit/Vollzeit Dübendorf Führungskraft **Deine Verantwortung** Als Head Marketing, Brand und Digital Experience leitest du ein Team von 8 Mitarbeiter und Mitarbeiterinnen, bestehend aus Marketing und Branding Spezialisten, App - und Web-Product Ownern, sowie einem UX-Designer. Gemeinsam...

  • Digital Asset Manager

    Vor 7 Tagen


    Zurich, Schweiz Experis Vollzeit

    **IN BITCOIN WE TRUST!** We accelerate organisational growth by attracting, assessing, and placing specialised professional talent. Experis IT Switzerland is looking for a **Strategy** **Asset Manager**! - As a Strategy Asset Manager, you will be an instrumental part of the Strategy team reporting to the Head of Strategy._ You will work closely with...


  • Zurich, Schweiz Air Canada Vollzeit

    **Description** **Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.** Actively support and supervise the daily Operations of Zurich Airport to ensure safe and secure and...


  • Zurich, Schweiz Novo Nordisk Vollzeit

    Multichannel Customer Engagement Manager **Category**:Commercial Marketing**Location**:Zurich, Switzerland Zurich, CH- Are you ready to lead the charge in revolutionizing customer engagement? Do you have a passion for shaping innovative strategies that will drive success across our Affiliate? Are you prepared to inspire and equip our team with the skills...


  • Zurich, Schweiz ABB Vollzeit

    **Global Metals Product Manager, Digital**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations....


  • Zurich, Schweiz Digital Realty Vollzeit

    **Your role** In this role, you are responsible for all sales and channel aspects of the business. You plan and execute the business development and sales strategy within the boundaries of the company's wider segment and commercial strategies. You manage and drive the performance of the local Sales team to achieve country revenue and bookings as well as...


  • Zurich, Schweiz Digital Asset Vollzeit

    **About Digital Asset** Digital Asset is a global company with offices in New York, London, Budapest, Zurich, Hong Kong, and Sydney. As we grow our team, we will maintain the dynamic, collaborative and pragmatic way of working that has grounded our efforts from the beginning. If you seek to develop solutions others have yet to contemplate, this opportunity...


  • Zurich, Schweiz Axelra AG Vollzeit

    Axelra is a tech venture builder based in Zurich that accelerates digital business models for corporates and startups. We are building together with our partner MDO-Skin a joint tech venture startup (GiGTech) that builds an integrated social commerce platform and ecosystem with micro-entrepreneurs. We are looking for a Manager Customer Engagement &...


  • Zurich, Schweiz Convera Vollzeit

    Digital Relationship Manager - Zurich, Switzerland - Are you excited about an opportunity to interact and manage a portfolio of clients offering them ground-breaking digital solutions? How about working for a global company where you can offer business-to-business client’s digital solutions in a wide range of currencies on an ever-growing platform? Join...