Digital Commerce Customer Experience Lead

vor 7 Monaten

Zurich, Schweiz ABB Vollzeit

**Digital Commerce Customer Experience Lead**:
**Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.**:
The PDUX will drive the adoption, utilization, and revenue growth of the new ABB Shop eCommerce platform. The PDUX will act as the bridge between the designing team and the development team with the objective of shaping and improving the interactions and alignment between them ensuring that the products developed provide a positive user experience. The PDUX oversees the design and implementation of user interface and ensures that the platform is appealing and user friendly and meets the customer needs. He/she will help set goals related to ensuring that customers are satisfied and constantly evaluate business practices to see if they have met those goals. The PDUX will collaborate with the team to define and prioritize product features, champion user needs and usability, and validate designs and functionality through user research and testing to ensure consistency and quality across the platform. This position will act as a thought leader, coordinator and change agent to support the improvement and adoption of the ABB Shop.

**This position reports to**:
Group Function Project Manager

**Your responsibilities**:

- Manage the delivery of digital products with a focus on UX design
- Develop a deep understanding of customer needs and pain points, and use those insights to define product features, prioritize the product backlog, and to ensure that they are delivered on time and to high quality standards
- Collaborate with all stakeholders including designers, developers, product owners, and clients to ensure that the UX is aligned with the overall objectives of the project and UX requirements are met throughout the development process
- Work closely with stakeholders to gather feedback and ensure that the product aligns with both business goals and customer needs
- Identify, track, and mitigate project risks to ensure delivery is on time and within budget
- Communicate roadmap and project updates to senior management and other teams within the organization

**Your background**:

- Bachelor/Master or equivalent in Computer Science, Marketing, Human-Computer Interaction, Business Administration, or related field
- Minimum of 5 years’ experience in delivery management or product ownership with strong focus on UX
- Experience with agile development methodologies and tools such as Scrum and Kanban and working in cross-functional teams
- Strong analytical and problem-solving skills, with the ability to identify and prioritize user needs
- Knowledge of UX design principles and tools such as wireframing and prototyping software
- Excellent communication and collaboration skills, with the ability to work effectively with designers, developers, senior management, and other stakeholders
- Able to handle multiple projects, deadlines and priorities
- Tools and skills: Preferred with experience in Magento / Adobe commerce
- Understanding of HTML, CSS, and other front-end development languages and frameworks to communicate effectively with developers
- Proficiency in project management software such as Jira, Trello, Asana, or similar
- Demonstrated success in driving customer experience up measured in customer overall satisfaction, increased sales, retention rate, repeats
- Strong understanding of Analytics tools (Google Analytics, Hotjar)
- Fluent in English language

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