Customer Journey Trainee

vor 1 Tag

Geneve, Schweiz MSC Cruises Vollzeit

Together with the Chief Customer Journey Cruise Division, the Customer Journey Intern is responsible to enhance the Suite Experience Project. He\/she plays an instrumental role in following up the workstreams and ensure that deliverables timeline is respected within the Suite Experience project. Moreover, the Customer Journey Intern will support the initiatives related to Customer Journey Root Cause projects regarding pre-cruise, onboard and post-cruise customer journey phases.
- Bachelor or Master Level in Hospitality studies;
- A previous experience or internship in Customer Experience is a strong advantage;
- Native (or business-level) English, knowledge of German, Spanish, French or Italian is an advantage;
- Adept at using the latest Microsoft Office tools and have good understanding of figures and interrelationships;
- Excellent communication skills;
- Knowledge of CRM platforms is considered an advantage;
- Creative flair, Strong analytical skills with a strong eye for detail and the ability to think (and deliver) outside the box;
- Results-oriented ability to handle multiple tasks and work to precise timelines;
- Flexible with an unshakable can-do attitude, he\/she will bring energy, dynamism, and a robust approach to help the overall Customer Journey Team;
- Works with internal stakeholders to ensure that deliverables deadlines for Suite Experience Project are respected;
- Coordinates meetings related to Suite Experience Project working streams;
- Follows up different Suite Experience Project working streams while keeping UpToDate project management documentation;
- Assists the Customer Journey Team in carrying out analysis and presentations related to the customer journey root cause projects;
- Supports day-to-day Customer Journey current initiatives and campaigns to enhance the pre-cruise, onboard and post-cruise Customer Experience;
- Takes a hands-on approach in supporting the Customer Journey Team in supporting the further enrichment of the pre-cruise, onboard and post-cruise Customer Experience.

VISA REQUIREMENTS (if any)

EU Passport\/ Right to work in Switzerland.Part of the MSC Group, MSC Cruises is the market leader in the Mediterranean, South Africa and South America, and sails year-round in the Mediterranean and the Caribbean. Its seasonal itineraries cover northern Europe, the Atlantic Ocean, South America, southern Africa, and the Persian/Arabian Gulf. MSC Cruises was born in the Mediterranean, and draws inspiration from this heritage to create a unique experience for holidaymakers worldwide. As a result of a euro 6.5 billions investment programme launched in 2003, MSC Cruises' fleet comprises 13 state-of-the-art cruise ships belonging to four different classes: Lirica, Musica, Fantasia and Meraviglia. The fleet's average age is 7 years, the youngest in the industry. In 2014, MSC Cruises launched a euro 9 billion, 10 year investment plan to support the second phase of its growth through the order of up to 11 next generation mega cruise ships. As a result, MSC Cruises' fleet will double by 2026, while the passenger capacity will triple to reach five million passengers per year. MSC Cruises is the first cruise company to develop an investment plan of this length and magnitude. MSC Cruises feels a deep responsibility for the environments in which it operates, and was the first company ever to earn the Bureau Veritas "7 Golden Pearls" for superior management and environmental stewardship. In 2009, MSC Cruises began an enduring partnership with UNICEF to support various programmes assisting children worldwide.

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