Business Consultant Customer Service
Vor 2 Tagen
Code de référence: 90595**Business Consultant Customer Service - Richemont Europe**:
- Richemont- Genève, GE, CH- Fixed TermRichemont, l’un des leaders mondiaux dans le secteur du luxe, possède différentes Maisons spécialisées dans la joaillerie, l’horlogerie et les accessoires haut de gamme. Chaque Maison incarne fièrement une tradition de style, de qualité et d’artisanat et Richemont s’efforce de préserver l’héritage et l’identité propres à chacune d’elle. Dans le même temps, nous nous engageons à innover et à concevoir de nouveaux produits en accord avec les valeurs de nos Maisons, à travers un processus de créativité permanente.
The Business Consultant Customer Service is a part of Richemont Europe entity and reports to Application Support Manager, Client and Market.
We support 14 Maisons, 17 European countries, dealing with Customer Service and interacting with a large community of Key-Users which include RCS Platforms and boutiques.
**HOW WILL YOU MAKE AN IMPACT?**
You will be interacting with a large community of Business Key-Users (around 180 boutiques and 8 repair centers), in topics such as:
- Be autonomous in analyzing and replicating given issues/request in test environment
- Escalate and document issues to appropriate Group Tech teams.
- Prepare, organize, and coordinate test sessions during projects, release/maintenance cycles and regional deployment of the solution, perform periodical non-regression tests
- Develop and maintain your knowledge and expertise of the business in the field of customer service topics.
**HOW WILL YOU EXPERIENCE SUCESS WITH US?**
- 3+ years successful working experience in SAP OTC (knowledge of CS and PM is a plus).
- Fluent English, any other European language is a plus
- Service-oriented, user-focused with great communication skills
- Capacity to learn and investigate transverse business flows (+ technology)
- Analytical and problems solving skills
- The job implies travels in European countries (10% max)
**HOW DO WE KEEP YOU SMILING?**
**YOUR JOURNEY WITH US**:
2. The next step from there would be an interview with the Application support manager; and if there is a match, you will have a personal meeting with our HR Business Partner.
3. Finally, you will have an informal call with one of your future colleagues.
Richemont #WeCraftTheFuture
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