Global Business Consultant

vor 7 Monaten

Geneve, Schweiz LSEG (London Stock Exchange Group) Vollzeit

Join Our Team as a Global Business Consultant and Shape the Future of Customer Experience

Do you thrive in a dynamic, fast-paced environment where customer success is paramount? Are you passionate about building relationships and collaborating with diverse teams?

In this role, you will:

- Become an expert on our strategic LSEG Data Access and Top 250 customer programs, empowering both sales and account management teams.
- Provide insightful analysis and support to drive revenue growth and strengthen client relationships; presenting global account metrics, account reviews and commercial enhancements
- Collaborate with colleagues across functions to deliver exceptional customer experiences.
- Play a key role in developing and implementing strategic initiatives for key accounts.
- Contribute to a continuous improvement culture by identifying and implementing innovative solutions
- Implement effective communication plans and operating rhythm with global teams
- Partner with Commercial Policy and Legal teams to ensure that partnership agreements and special deals comply with LSEG terms & conditions.
- Build trusting relationships with key stakeholders both with the customer and within LSEG

We are seeking a driven individual with:

- Experience in customer support and business administration
- A passion for problem-solving and a strong analytical mind
- Excellent communication and interpersonal skills
- The ability to work effectively in a team environment and build strong relationships
- Proficiency in MS Office Suite, with advanced expertise in Excel and PowerPoint
- Collaborative and proactive, the ability to have a forward thinking approach
- Able to prioritise and manage time efficiently and effectively

At LSEG, we are committed to fostering an inclusive and diverse work environment where everyone feels valued and empowered to contribute their unique skills and perspectives. We are dedicated to the principles of Diversity, Equity, and Inclusion (DEI) and actively promote a culture of respect, collaboration, and belonging.

Job Description (Job advert content)

Provides support to the Sales organisation on general sales-related matters, business policy and procedural issues.

Role Responsibilities & Key Accountabilities:

- When necessary and appropriate, communicates pricing and product information to all customers directly.
- Consults with management on the effect of policies and procedures on business goals. Also assists in developing and implementing policy and procedure changes, which is to be done in a fair and consistent manner.
- Completes administrative tasks, which are directed by Sales Operations management, these may include reviewing customer facing collateral material.
- Maintains and improves internal sales related communication systems.
- Conducts product, policy and sales tool training to sales professionals, this can be regarding content, pricing, and promotions.
- Serves as a consultant on standard processes and knowledge sharing, which are related to new products and promotions.

Qualifications & Experience:

- Relevant qualification
- Previous experience in sales support / administration and / or relevant technical field

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and

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