Supervisor Customer Service

Vor 3 Tagen

Geneve, Schweiz Jet Aviation AG Vollzeit

The Supervisor Customer Service is responsible for serving the customers’ needs and meeting the requirements of their aircraft in accordance with Jet Aviation policy and procedures.

Description/Tasks:
**General**:

- Provide leadership and direction for world-class uncompromising service. Must be able to lead by example and set standards for all functional areas;
- Maintain regular interaction with customers to promote the FBO and to measure the level of customer satisfaction while using customer feedback to continually develop and improve upon capabilities and processes;
- Carry out responsibilities in accordance with Jet Aviation’s policies and all applicable laws and regulations;
- Encourage employee involvement and suggestions in the improvement and growth of the FBO, its people and its processes;
- Assist the FBO Manager in interviews and hire of new handling and ramp agents;
- Train employees; plan, assign, and direct work while ensuring appropriate staffing levels are maintained; address employee relation issues;
- Ensure employees receive company communications and necessary training to enhance safety, customer service standards, company values, etc. as well as ensuring training and development of employees to improve work performance and maximize employee potential;
- Participate in the Safety & Quality Management System and pro-actively contribute to and promote a positive safety culture throughout the staff, making sure their teams and colleagues adhere to our system;
- Supporting and adhering to the safety and quality policy;
- Identify and report potential hazards and near misses as well as occurrences as required by the reporting system;
- Conduct all work in accordance with Jet Aviation’s Policies, Manuals and Procedures;
- Complete any other tasks and duties as reasonably required by the FBO manager or as required by the job.

**Operational**:

- Manages and coordinates a team of handling and ramp agents and is responsible for hands-on “day to day” management of the FBO operations;
- Promotes safety through daily observation, shift briefings, training and documented safety procedures, monthly safety meetings, and routine audits;
- Build a strong sense of teamwork and develops strong communication skills among team members;
- Motivate and encourage department employees to provide the highest customer service levels and to achieve organizational goals;
- Resolve customer requests and/or complaints, and reporting such information when appropriate;
- Record and report to the FBO manager incidents relating to safety in the workplace having taken immediate action and having made preliminary investigations;
- Enforce security and safety procedures in the FBO and on the ramp;
- During shifts where the supervisor is not assigned as shift leader he/she will carry out the tasks assigned to handling agents.

Qualification/Experience:

- General education degree required, aviation experience and background;
- Good command of written and spoken French and English, other languages are a plus;
- Readiness to work under shifts (irregular hours);
- Strong interpersonal and communication skills to positively relate and communicate, must also be able to respond to common inquiries or complaints from employees, customers, regulatory agencies or members of the business community;
- Communicating with Management, Peers, or Subordinates, must be able to effectively present information to management, subordinates, public groups, and peers;
- Must possess the competencies of leadership, influence, operational decision making and customer orientation;
- Strong team player and resilient while working under pressure

Jet Aviation AG
Ms Océane Nicolau
Human Resources

  • Supervisor Customer Service

    Vor 2 Tagen

    Geneve, Schweiz Hawker Pacific Vollzeit

    Summary: Since 1967, Jet Aviation has been crafting flight in its smoothest form. From one hangar in Basel, Switzerland, to some 4,000 employees, and some 50 locations worldwide. Aircraft Management, Aircraft Sales, Charter, Completions, Defence, FBO, Fixed and Rotary Wing Maintenance, and Staffing. Behind every seamless Jet Aviation experience, is a team of...

  • Impiegato Customer Service

    Vor 3 Tagen

    Geneve, Schweiz Point Service Vollzeit

    Per nostra Azienda cliente attiva nel settore dei trasporti internazionali ricerchiamo un/a **IMPIEGATO/A CUSTOMER SERVICE E ACQUISIZIONE**. La risorsa gestisce il rapporto con il cliente, in stretta collaborazione con il Reparto Operativo. Nello specifico si occuperà di: - Assistenza Clienti; - Supervisionare l'attività ed analizzare i processi; -...

  • Network Operations Lead Supervisor

    vor 17 Stunden

    Geneve, Schweiz Eurovision Services S.A Vollzeit

    Eurovision Services (ES) is seeking a Network Operations Lead Supervisor. ABOUT THE SERVICE/UNIT TEAM Eurovision Services (ES) is the premier service provider of news, sports and cultural content for the world's top broadcast and media platforms. The Global Operations & Engineering (Ops & Eng) department is the central point of contact for all customers...

  • Travelling Fleet Supervisor

    vor 18 Stunden

    Geneve, Schweiz MSC Cruises Vollzeit

    Working closely with the shore-side Dining Services Team, the Travelling Fleet Supervisor - Dining, ensures the correct execution of F&B product and service delivery in all Dining Venues in line with company guidelines. The Travelling Fleet Supervisor is constantly in contact with the shoreside management reporting achieved results, providing appropriate...

  • Director, Rlt Customer Service

    vor 1 Woche

    Geneve, Schweiz Novartis Vollzeit

    **AAA Statement** **Advanced Accelerator Applications, a Novartis company, is an innovative medicines company focused on the development of products for targeted radioligand therapy and precision radioligand imaging. We are committed to transforming patients’ lives by leading innovation in nuclear medicine.** **AAA offers professionals the opportunity to...

  • Customer Service Manager

    Vor 3 Tagen

    Geneve, Schweiz Experis Vollzeit

    **Customer Service Manager** Genève / 100% / Permanent Experis IT est l'agence de recrutement informatique leader en Europe. Opérant dans plus de 50 pays et ayant des bureaux à Zurich, Bâle, Genève et Lausanne, nous exploiterons notre vaste réseau de clients pour vous aider à développer et accélérer votre carrière en Suisse. Un de nos client...

  • Customer Service Representative Italian and English

    Vor 3 Tagen

    Geneve, Schweiz Interiman Vollzeit

    **INTRODUCTION**: For one of our clients, an American company active in biology/medicine and based in Geneva, we are looking for a: **Customer Service Representative with Italian 100%** to start ASAP for a long-term temporary contract **DESCRIPTION DE LA MISSION**: - Manage incoming calls coming from Italy, - Deal with order processing through Oracle, -...

  • Opportunités Front Office Agent

    Vor 7 Tagen

    Geneve, Schweiz Hilton Geneva Hotel & Conference Centre Vollzeit

    Front Office Agent - Front Office Supervisor - Night Auditor Hilton Geneva Hotel & Conference Centre Close to Geneva Airport, we are 1 km away from Geneva Lake and 30-min from the world’s best ski slopes. We offer 496 rooms, 3 restaurants, a LivingWell Health Club with its largest indoor pool of Geneva and more than 5’500 m2 of conference and event...

  • Customer Service Manager

    vor 1 Woche

    Geneve, Schweiz Spot On Sp. z o.o Vollzeit

    Ce que tu feras En tant qu’interlocuteur privilégié de tes clients pour toutes les demandes liées aux services fournis par Swisscom, tu leur proposes des améliorations continues ainsi que des mesures de développement. Tu pilotes activement le Life Cycle Management des solutions TIC déployées et identifies les potentiels d’upselling et de cross...

  • Business Consultant Customer Service

    Vor 2 Tagen

    Geneve, Schweiz Richemont Vollzeit

    Code de référence: 90595**Business Consultant Customer Service - Richemont Europe**: - Richemont- Genève, GE, CH- Fixed TermRichemont, l’un des leaders mondiaux dans le secteur du luxe, possède différentes Maisons spécialisées dans la joaillerie, l’horlogerie et les accessoires haut de gamme. Chaque Maison incarne fièrement une tradition de...

  • Supervisor Global Monitor

    Vor 6 Tagen

    Geneve, Schweiz Labcorp Vollzeit

    If you are looking for a company where you can personally advance healthcare and make a difference in peoples’ lives with your bold ideas and unique point of view, consider working at Labcorp as a **Supervisor Global Monitor.** In this role, you will be responsible for the coordination and supervision of the Global Monitor team and contribute to the...

  • Customer Service Ambassador

    Vor 7 Tagen

    Geneve, Schweiz Jet Aviation AG Vollzeit

    The Ambassador / Customer Service Representative is dedicated to support the FBO’s 5-star customer service provided to our customers, visitors, and business acquaintances by performing the following duties: - Description/Tasks: - Welcome - Meet & Greet the Customers (Passengers and Crews), visitors and business acquaintances, assist them into the VIP...

  • Customer Service Ambassador

    vor 1 Woche

    Geneve, Schweiz Hawker Pacific Vollzeit

    Summary: Since 1967, Jet Aviation has been crafting flight in its smoothest form. From one hangar in Basel, Switzerland, to some 4,000 employees, and some 50 locations worldwide. Aircraft Management, Aircraft Sales, Charter, Completions, Defence, FBO, Fixed and Rotary Wing Maintenance, and Staffing. Behind every seamless Jet Aviation experience, is a team of...

  • Housekeeping Supervisor

    Vor 5 Tagen

    Geneve, Schweiz Hilton Vollzeit

    **JOB OPPORTUNITY** **Housekeeping Supervisor** **Hilton Geneva Hotel & Conference Centre** **Close to Geneva Airport, we are 1 km away from Geneva Lake and 30-min from the world's best ski slopes.** **We offer 496 rooms, 3 restaurants, a LivingWell Health Club with its largest indoor pool of Geneva and more than 5'500 m2 of conference and event space....

  • Stewarding Supervisor

    Vor 6 Tagen

    Geneve, Schweiz IHG Vollzeit

    **About us** As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the **InterContinental® brand**. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer...

  • Food and Beverage Supervisor

    vor 18 Stunden

    Geneve, Schweiz Hilton Vollzeit

    **Restaurant Supervisor** **Hilton Geneva Hotel & Conference Centre** **Situé près de l'aéroport de Genève, l'hôtel est situé à 2 kms du Lac Léman. Nous offrons 496 chambres, 3 restaurants, un club de fitness LivingWell avec une large piscine et plus de 5'500 m2 d'espace événements et conférences. Au Hilton Geneva Hotel & Conference Centre, nous...

  • Fbo Customer Service Representative

    Vor 3 Tagen

    Geneve, Schweiz Hawker Pacific Vollzeit

    Summary: Since 1967, Jet Aviation has been crafting flight in its smoothest form. From one hangar in Basel, Switzerland, to some 4,000 employees, and some 50 locations worldwide. Aircraft Management, Aircraft Sales, Charter, Completions, Defence, FBO, Fixed and Rotary Wing Maintenance, and Staffing. Behind every seamless Jet Aviation experience, is a team of...

  • Customer Service Representative

    Vor 3 Tagen

    Geneve, Schweiz Herold Fahrzeugvermietung AG Vollzeit

    **Customer Service Representative - Genève Airport - 50-70%**: Zürich Le Groupe Emil Frey - une entreprise familiale - est l'un des leaders de la branche automobiles et est synonyme de qualité, de tradition, d'innovation et d'oreientation client. La mobilité de nos clients est assurée par un grand réseau de garages, par des importateurs de marques...

  • Customer Support Associate

    Vor 6 Tagen

    Geneve, Schweiz FlowBank Vollzeit

    At FlowBank we offer you to be a part of a great journey, in a Company with a clear start-up attitude and with global coverage. Our work environment is truly international with a diverse and talented group of people. It never stands still it's dynamic, fast moving and always exciting! Project-orientation and change is constant. We empower every employee to...

  • Travelling Fleet Supervisor

    Vor 3 Tagen

    Geneve, Schweiz MSC Cruises Vollzeit

    The Shore Excursions Fleet Supervisor oversees all aspects of Shore Excursions on board MSC Fleet,is responsible and accountable for driving sales through the effective coaching of the Shore Excursions teams in areas such as profit growth, expense control, product training, staff development and customer service. - At least 3 years of experience in the role...