Opportunités Front Office Agent

Vor 7 Tagen

Geneve, Schweiz Hilton Geneva Hotel & Conference Centre Vollzeit

Front Office Agent - Front Office Supervisor - Night Auditor

Hilton Geneva Hotel & Conference Centre

Close to Geneva Airport, we are 1 km away from Geneva Lake and 30-min from the world’s best ski slopes.
We offer 496 rooms, 3 restaurants, a LivingWell Health Club with its largest indoor pool of Geneva and more than 5’500 m2 of conference and event space. At Hilton Geneva Hotel & Conference Centre, we are proud to welcome our guest in the largest hotel of Switzerland We are looking for the best talents ready to share the light and the warmth of hospitality and join our international group for a meaningful career.

What is it like to work for Hilton?¨

For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day,

What will you work on at Hilton Geneva?

We are looking to our new Front Office Agent, Front Office Supervisor & Night Auditor to complete our Front Office Team.

As a Front Office Agent, you contribute to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

- Achieve positive outcomes from Guest queries in a timely and efficient manner
- Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
- Ensure that both the FO Manager and FO Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments
- Demonstrate a high level of customer service at all times
- Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
- Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
- Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
- Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
- Comply with hotel security, fire regulations and all health and safety legislation
- Act in accordance with policies and procedures when working with front of house equipment and property management systems
- Follow company brand standards
- Assist other departments, as necessary

As Reporting to our Front Office Manager, the Front Office Supervisor maintains the highest standards of quality and service to our guests. S/he constantly ensures that guests are welcomed with smiles and extra care and that their needs are met in a timely fashion manner. S/he coaches FO agents in delivering their best and promotes a dynamic and enthusiastic FO environment.

**FO Operations**:

- Assists the FO management in daily operations, and is responsible for the front desk in management’s absence
- Maintains high Hilton quality standards and ensures accurate monitoring of customer satisfaction and the development of our Hilton Honors loyalty program.
- Is responsible for the smooth running of the tasks carried out by the various shifts.
- Coordinates the activities of the Front Office
- Provides support to the Front Office (check in and check out)
- In collaboration with Human Resources, assists the FO management in executing team members’ integration and training programs
- Assumes the role of Duty Manager and follows up on the Night Manager’s reports in collaboration with management

**FO Administration**:

- Ensures with management that the established "Policies and Procedures" are up to date and respected at all times
- Ensures the proper use of the computer system by the FO team
- Manages Airlines with management
- Contributes to improving the work quality of the team members while best meeting the needs of our guests
- Participates in the implementation of new procedures in order to improve the satisfaction of our customers

As a Night Auditor you will reporting to our Night Manager. The Night Auditor maintains the highest standards of quality and service to our guests. S/he constantly ensures that guests are welcomed with smiles and extra care and that their needs are met in a timely fashion manner. S/he promotes a dynamic and enthusiastic FO environment. A Night Auditor also maintains the professional financial standards of the hotel by managing end-of-day reports, ensuring accuracy, and reporting anomalies.
- Achieve positive outcomes from Guest queries in a timely and efficient manner
- Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
- Ensure that the night manager is kept fully aware of any relevant feedback from guests and, or, other departments
- Demonstrate

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