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Front Office Agent
vor 1 Woche
**Qui sommes-nous**
At **Crowne Plaza® Hotels & Resorts**, we embrace the new world of business and understand that modern business travellers want a hotel (and a hotel team) that understands and supports them, helping at every turn.
**Crowne Plaza Geneva** is always looking for people who consistently excel in their role and are committed to providing an exceptional stay to its guests: people who create a trusting relationship, encourage success and make a difference.
**Votre quotidien**
Join us as our new **Front Office Agent**:
Your main duties will be to:
- Be in charge of welcoming guests as well as ensuring Check-ins and Check-outs.
- Manage the telephone switchboard.
- Distribute keys and be in charge of the safes.
- Check credit limits.
- Actively participate in the sales optimization of the department and the hotel.
- Be fully familiar with the Group’s different loyalty programs to register guests.
- Know perfectly the different types of rooms and their current rates.
- Respond to any guest request and promote the other services offered by the hotel and the Group.
**Ce que nous attendons de vous**
From a Higher Education in Hospitality, you have between 3 and 4 years of experience in a similar position within a hotel of the same category (international luxury hotel) and capacity (+200 rooms).
You are fluent in English and French, at a C1 level minimum. Mastering a third foreign language of one of our target markets (Germany, China, India, Italy, Middle East, Netherlands, Russia) is highly desirable. Very good knowledge of Opera is necessary.
You are proactive, a patient listener and a people
- and result-oriented person. You are acknowledged for your interpersonal, communication and organization skills. Passionate by Hospitality, you aim to create a memorable experience for each of your guests.
**Ce que nous vous proposons**
We’ll reward all your hard work with a great salary and benefits - including a uniform, great room discount and superb training.
Join us and you’ll become part of the global IHG family - and like all families, all our individual team members share some winning characteristics. As a team, we work better together - we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve.
