Front Office Agent

vor 7 Monaten

Geneve, Schweiz Crowne Plaza Hotels & Resorts Vollzeit

About us At Crowne Plaza® Hotels & Resorts, we embrace the new world of business and understand that modern business travellers want a hotel (and a hotel team) that understands and supports them, helping at every turn. Crowne Plaza Geneva is always looking for people who consistently excel in their role and are committed to providing an exceptional stay to its guests: people who create a trusting relationship, encourage success and make a difference. Awarded the Great Place to Work certificate since 2021, Crowne Plaza Geneva is proud to offer an inclusive, supportive and stimulating work environment. Our diverse team is the secret to our success. We encourage each and every one to develop their potential through internal mobility opportunities, training and on-the-job learning.

Your day-to-day
Join us as our new **Front Office Agent**:
Your main duties will be to:

- Be in charge of welcoming guests as well as ensuring Check-ins and Check-outs.
- Manage the telephone switchboard.
- Distribute keys and be in charge of the safes.
- Check credit limits.
- Actively participate in the sales optimization of the department and the hotel.
- Be fully familiar with the Group’s different loyalty programs to register guests.
- Know perfectly the different types of rooms and their current rates.
- Respond to any guest request and promote the other services offered by the hotel and the Group.

What we need from you
From a Higher Education in Hospitality, you have between 3 and 4 years of experience in a similar position within a hotel of the same category (international luxury hotel) and capacity (+200 rooms).

You are fluent in English and French, at a C1 level minimum. Mastering a third foreign language of one of our target markets (Germany, China, India, Italy, Middle East, Netherlands, Russia) is highly desirable. Very good knowledge of Opera is necessary.

You are proactive, a patient listener and a people
- and result-oriented person. You are acknowledged for your interpersonal, communication and organization skills. Passionate by Hospitality, you aim to create a memorable experience for each of your guests.

This position is opened to Swiss citizens and EU passport holders.

What we offer
We’ll reward all your hard work with a great salary and benefits - including a uniform, great room discount and superb training.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected - wherever they are in the world. Want to be part of the journey?

Join Crowne Plaza one of the largest and best loved premium hotel brands in the world. With more than 420 hotels in diverse locations globally Crowne Plaza is the perfect base to connect on business, pleasure or a blend of both. We've thoughtfully designed our spaces to encourage, support and celebrate great connections. We're also big on meetings and events, a trusted and valued partner for connecting both domestic and global groups alike.

Our branded service style 'Dare to Connect' is crafted for connection. Designed for humans not nameless guests or colleagues. Still professional but touches guests on an emotional level. Where colleagues take their initiative and use their personality because they make a crucial difference in the guest's experience. The role of every colleague at Crowne Plaza is to create memorable emotional connections and the job of every leader is to create an environment where that can happen.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

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