Front Office Support Mandarin

vor 7 Monaten


Geneve, Schweiz Academic Work Vollzeit

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**Ville**: Genève

**Catégorie du poste**: Sales

**Durée**: Temps partiel, 100%, CDI, Permanent Position

**Date de début**: Dès que possible, As soon as possible

**Type de travail**: Mission

**A propos du rôle**:
For our client, a bank based in Geneva, we are looking for a Front Office Support in order to strengthen their growing team. You will have the opportunity to join an international environment with a diverse and talented group of people. It's dynamic, fast moving and always exciting Project-orientation and change are constant.

**Tâches**:

- Efficiently handle customers‘ inquiries such as part requests, onboarding process, customer needs, trading platform issues, IT issues and any complaints, as well as to carry out customer follow-up
- Accurately and timely process requests in CRM databases and internal tools
- Work closely with other teams such as Sales, Compliance and Central File

**Nous cherchons**:

- CFC (Swiss Federal Certificate of Proficiency) in Banking or any equivalent classical or university education
- A first experience in the banking sector in Switzerland / in the sale of financial services in Switzerland is mandatory (CFC experience accepted)
- Languages: French (mother tongue), Mandarin (mothertongue or fluent), English (fluent, level C1), a fourth fluent language would be an asset (German, Italian, Spanish, or Arabic)
- Excellent customer service skills, service oriented, client oriented and networked
- Strong interest in trading and stock markets
- Ability to recognize risks and assess them in terms of urgency
- Personality: empathetic, resilient, flexible, dynamic and stress resistant
- Swiss-residency or willing to relocate immediately

Working hours are organized in shifts:

- 8h15-17h45
- 9h30-18h45
- once a week: 13h00-22h15

Saturday (once every 6 weeks) : 9h00 à 18h00

**Notre processus de recrutement**:
Ce processus de recrutement est géré par Academic Work et notre client souhaite que toutes les questions concernant le poste soient adressées à Academic Work.

Notre processus de sélection est continu et l'annonce peut être clôturée avant la fin du processus de recrutement si nous sommes passés à la phase suivante. Le processus comprend deux tests : un test de personnalité et un test cognitif. Les tests sont des outils permettant de trouver le bon talent pour le bon poste, de favoriser l'égalité, la diversité et un processus équitable.

**Faire partie d’Academic Work**:
Lorsque vous postulez à cette offre, vous rejoignez les nombreux consultants d’Academic Work. Vous profiterez de nombreux bénéfices mais aurez aussi une équipe de Consultant Manager pour vous soutenir dans cette étape de votre carrière.

En apprendre plus sur Academic Work

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