Reservations Agent

Vor 5 Tagen


Geneve, Schweiz Crowne Plaza Geneva Vollzeit

**Qui sommes-nous**

As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of **InterContinental® Hotels & Resorts.**
Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.

Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.

At **Crowne Plaza® Hotels & Resorts**, we embrace the new world of business and understand that modern business travellers want a hotel (and a hotel team) that understands and supports them, helping at every turn.

Awarded the Great Place to Work certificate since 2020, our two properties, InterContinental Genève and Crowne Plaza Geneva are proud to offer an inclusive, supportive and stimulating work environment. Our diverse teams are the secret to our success. We encourage each and every one to develop their potential through internal mobility opportunities, training and on-the-job learning.
**Votre quotidien**

Join us as a **Reservations Agent**:
For InterContinental Genève and Crowne Plaza Geneva, your main duties will be to:
- Register new members to the IHG Rewards Club and InterContinental Ambassador.
- Be familiar with the different room types and rates in force as well as the configuration of the two hotels in the Cluster: InterContinental Genève and Crowne Plaza.
- Be familiar with the different types of vouchers and the various promotions offered by the InterContinental Genève, Crowne Plaza Genève or IHG.
- Respect all procedures for recording reservations, confirmations and cancellations, as well as all procedures of the computer system in force.

**Ce que nous attendons de vous**

With a degree in Hospitality Management, you have minimum 1 or 2 years of experience in a Reservations or Front Office Department within a hotel establishment of the same category (4- or 5-star).

You are fluent in French and in English. Mastering a third foreign language of one of our target markets (Germany, China, India, Italy, Middle East, Netherlands, Russia) is highly desirable.

Highly motivated and dynamic, you like to work in a fast-pace environment. You are acknowledged for your strong service
- and business-orientation as well as for your communication skills. You are very meticulous and well-organized and you strive to impact guest experience positively.

This position is opened to Swiss citizens and EU passport holders.
**Ce que nous vous proposons**

We’ll reward all your hard work with a great salary and benefits - including a great room discount and superb training.


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