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Customer Service Manager
vor 2 Wochen
**Customer Service Manager**
Genève / 100% / Permanent
Experis IT est l'agence de recrutement informatique leader en Europe. Opérant dans plus de 50 pays et ayant des bureaux à Zurich, Bâle, Genève et Lausanne, nous exploiterons notre vaste réseau de clients pour vous aider à développer et accélérer votre carrière en Suisse.
Un de nos client est actuellement à la recherche d'un **Customer Service Manager** pour rejoindre son équipe à Genève.
Mission:
- Assurer le suivi exhaustif de toutes les demandes,
- veiller à la résolution de problèmes et garantir une utilisation optimale des outils informatiques par nos clients,
- Assurer une facturation précise des prestations, que ce soit en régie ou via les contrats de support ad 'hoc, tout en veillant à la rentabilité des contrats,
- Encadrer une équipe de 5 à 10 personnes, en assurant leur suivi et développement professionnel,
- Fournir un support actif dans la résolution des problèmes, tout en dépassant les indicateurs de performance établis,
- Gérer et développer les outils de Ticketing, de documentation et de monitoring pour assurer les maintenances chez nos clients,
- Être l'interlocuteur privilégié des clients, garantir l'atteinte des niveaux de service et assurer un reporting direct au CEO en tant que membre de la Direction élargie.
- e service soient atteints,
- reportez directement à notre CEO et faites partie de la Direction élargie,
**Profil**:
- Min 15+ années d'expérience,
- Expertise dans les systèmes Microsoft sur site et dans le Cloud,
- Excellentes connaissances des réseaux IP,
- Bonne connaissances des systèmes VoIP
- Certification Microsoft,
- Certification ITIL,
- Organisé/e, rigoureux/se et capable de gérer le stress,
- Excellente communication, ouvert/e avec une attitude constructive,
- Maîtrise parfaite du français à l'écrit en plus de l'oral,
- Anglais C1
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