Customer Service Intern

Vor 4 Tagen


Geneve, Schweiz Cartier Vollzeit

Reference Code: 101004**Customer Service Intern**:

- Genève, GE, CH- Trainee/InternThe story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 9000+ colleagues of 105 nationalities are united by a shared independent spirit and commitment to excellence, striving to continuously enrich our Maison’s heritage by pushing the boundaries of creativity.

Au sein du Département Commercial, et de l’équipe Client Expérience and Programming, vous accompagnerez la Client Services & Care Project Manager dans la mise en place et le pilotage des opérations Care Services sur le Marché Suisse.

RESPONSABILITÉS
- Soutien opérationnel du CS
- Être en support des Boutiques et des Partenaires concernant les réparations en cours et les cas potentiellement litigieux
- Coordonner la communication entre les points de vente, la Plateforme et les Manufactures
- Être le contact privilégié des points de vente concernant les procédures Care Services
- S’assurer du fonctionnement et de la bonne gestion des outils en Boutique
- Soutenir les Boutiques sur les Services immédiats
- Déploiement et suivi des Plans de fidélisation CARE
- Accompagner nos points de vente sur le projet Cartier CARE, de la communication aux Clients au fonctionnement du programme
- Assurer le déploiement des Plans de Service au sein de la filiale, en collaboration avec nos points de vente, et analyser les résultats
- Répondre aux demandes des Boutiques concernant le Baromètre de satisfaction et les soutenir dans l’optimisation de l’outil
- Développer l’utilisation des Montres de Courtoisie au sein des Equipes en Boutique
- Participation aux différents projets CS
- Être un relai d’information auprès des parties prenantes (Boutiques, Partenaires, Filiale, Manufactures & HQ)
- Participer aux présentations et au développement des outils relatifs à ces projets
- Mettre en œuvre des formations pour contribuer au succès des projets et assurer leur suivi
- Gestion des demandes extérieures
- Répondre aux demandes de la Police ou de toute autre institution légale
- Etablir des attestations de valeur lorsque demandé par un Client

PROFIL
- Aptitude à travailler en multi-projets : rigueur, organisation et sens des priorités
- Orientation Clients
- Soucis du détail
- Autonomie
- Bon sens relationnel
- Français et Anglais courant, l'Allemand est un plus



  • Geneve, Schweiz Point Service Vollzeit

    Per nostra Azienda cliente attiva nel settore dei trasporti internazionali ricerchiamo un/a **IMPIEGATO/A CUSTOMER SERVICE E ACQUISIZIONE**. La risorsa gestisce il rapporto con il cliente, in stretta collaborazione con il Reparto Operativo. Nello specifico si occuperà di: - Assistenza Clienti; - Supervisionare l'attività ed analizzare i processi; -...


  • Geneve, Schweiz KPMG Vollzeit

    **Intern - Financial Services**: - Want to steer your career path to the regulatory field? You will support our stellar Regulatory & Compliance team advising clients from the Financial Services industry on various compliance topics. Dare to start your career surrounded by bold and passionate experts.- Geneva - August 2023 - 100 %, 6-9 months **Your...


  • Geneve, Schweiz KPMG Vollzeit

    Intern - Financial Services - Want to steer your career path to the regulatory field? You will support our stellar Regulatory & Compliance team advising clients from the Financial Services industry on various compliance topics. Dare to start your career surrounded by bold and passionate experts.**Geneva** **August 2023** **100 %, 6-9 months** Your...


  • Geneve, Schweiz KPMG Vollzeit

    Intern - Financial Services - Want to steer your career path to the regulatory field? You will support our stellar Regulatory & Compliance team advising clients from the Financial Services industry on various compliance topics. Dare to start your career surrounded by bold and passionate experts.**Geneva** **August 2023** **100 %, 6-9 months** Your...

  • Intern Service Desk

    vor 2 Monaten


    Geneve, Schweiz International Air Transport Association (IATA) Vollzeit

    Employment Type: Internship Contract Duration: 6 months About the team you are joining You will be reporting to the Assistant Manager Service Desk & Special Projects. The Intern Service Desk Officer is part of a Global Service Desk team and is responsible for delivering service level 1 support to all IATA users in GVA. What your day would be like Resolve...


  • Geneve, Schweiz KPMG-Switzerland Vollzeit

    **Want to steer your career path to the regulatory field? You will support our stellar Regulatory & Compliance team advising clients from the Financial Services industry on various compliance topics. Dare to start your career surrounded by bold and passionate experts.** Intern - Financial Services Your contribution to KPMG - Together with the respective...


  • Geneve, Schweiz KPMG-Switzerland Vollzeit

    **Want to steer your career path to the regulatory field? You will support our stellar Regulatory & Compliance team advising clients from the Financial Services industry on various compliance topics. Dare to start your career surrounded by bold and passionate experts.** Intern - Financial Services Your contribution to KPMG - Together with the respective...

  • Intern Service Desk

    Vor 4 Tagen


    Geneve, Schweiz International Air Transport Association (IATA) Vollzeit

    Employment Type: Internship Contract Duration: 6 months extendable to 11 months At IATA, we speak for the airlines of the world, serving and supporting over 300 of them across all continents. We are passionate and knowledgeable about the aviation industry, and we strive to make it safer, smarter, more sustainable and more inclusive. We celebrate diversity...


  • Geneve, Schweiz regiocom SE Vollzeit

    Regiocom seeks a Remote Customer Service Rep in Geneva. Offering CHF 24/hour. Tasks - Address customer queries across various platforms. - Ensure quick resolution and customer satisfaction. - Work collaboratively to improve service delivery. - Monitor and document customer feedback. **Requirements**: - Minimum 1 year in customer service or related area. -...


  • Geneve, Schweiz Kased Khair Spain SL Vollzeit

    We are seeking a Remote Customer Service Representative for Kased Khair, a leading construction and industrial services firm. Salary starts at 24 CHF per hour. Tasks - Handle customer inquiries. - Resolve customer complaints. - Provide product information. - Manage customer accounts. - Process orders and returns. - Coordinate with internal teams. - Maintain...

  • Intern, Legal Services

    vor 2 Wochen


    Geneve, Schweiz International Air Transport Association (IATA) Vollzeit

    Employment Type: Internship Contract Duration: 6 At IATA, we speak for the airlines of the world, serving and supporting over 300 of them across all continents. We are passionate and knowledgeable about the aviation industry, and we strive to make it safer, smarter, more sustainable and more inclusive. We celebrate diversity and inclusion in our workforce,...


  • Geneve, Schweiz Stingray Cargo Oy Vollzeit

    Stingray Cargo Oy seeks a remote Customer Service Assistant based in Switzerland. This role is integral to our operations in Geneva. **Tasks**: - Handle customer inquiries and complaints. - Provide accurate information on products and services. - Manage customer accounts and records. - Coordinate with logistics team for timely service...


  • Geneve, Schweiz Aptatargets S.LU. Vollzeit

    Join AptaTargets. Now hiring a Remote Customer Service Representative in Geneve. Tasks - Respond to customer inquiries - Provide product information - Process service requests promptly **Requirements**: - Basic English proficiency required - Residency in Switzerland (essential) - Effective communication skills **Benefits**: - Starting wage of 19...


  • Geneve, Schweiz Hawker Pacific Vollzeit

    Summary: Since 1967, Jet Aviation has been crafting flight in its smoothest form. From one hangar in Basel, Switzerland, to some 4,000 employees, and some 50 locations worldwide. Aircraft Management, Aircraft Sales, Charter, Completions, Defence, FBO, Fixed and Rotary Wing Maintenance, and Staffing. Behind every seamless Jet Aviation experience, is a team of...


  • Geneve, Schweiz Hawker Pacific Vollzeit

    Summary: Since 1967, Jet Aviation has been crafting flight in its smoothest form. From one hangar in Basel, Switzerland, to some 4,000 employees, and some 50 locations worldwide. Aircraft Management, Aircraft Sales, Charter, Completions, Defence, FBO, Fixed and Rotary Wing Maintenance, and Staffing. Behind every seamless Jet Aviation experience, is a team of...


  • Geneve, Schweiz Novartis Vollzeit

    **AAA Statement** **Advanced Accelerator Applications, a Novartis company, is an innovative medicines company focused on the development of products for targeted radioligand therapy and precision radioligand imaging. We are committed to transforming patients’ lives by leading innovation in nuclear medicine.** **AAA offers professionals the opportunity to...


  • Geneve, Schweiz Canonica SA Vollzeit

    _Les entreprises suisses du Groupe Swisscanonica exploitent de nombreux points de vente dans des aéroports en Suisse et à l’étranger, notamment des points de restauration, des bars, des shops et des boutiques de chocolats. Ces entreprises sont également actives dans le catering et la blanchisserie. En outre, elles exploitent un hôtel à Cham (Zug)...


  • Geneve, Schweiz Careerplus Vollzeit

    Vous souhaitez travailler dans une entreprise active dans le domaine médical ? Vous parlez couramment allemand ? Nous avons l'opportunité de vos rêves ! Pour notre client, une entreprise spécialisée dans le domaine médical en tant que distributeur pour plusieurs marques, nous sommes actuellement à la recherche d'un **Customer Service Representative...


  • Geneve, Schweiz Experis Vollzeit

    **Customer Service Manager** Genève / 100% / Permanent Experis IT est l'agence de recrutement informatique leader en Europe. Opérant dans plus de 50 pays et ayant des bureaux à Zurich, Bâle, Genève et Lausanne, nous exploiterons notre vaste réseau de clients pour vous aider à développer et accélérer votre carrière en Suisse. Un de nos client...


  • Geneve, Schweiz Jet Aviation AG Vollzeit

    The Customer Service Representative is responsible for serving the customers’ needs and meeting the requirements of their aircraft in accordance with Jet Aviation policy and procedures. - Description/Tasks: - Provide assistance to passengers and crew throughout the different stages of departing / arrival at Jet Aviation Geneva, porter service, valet...