Head of Customer Service Mid-market F/m/d
Vor 2 Tagen
We are seeking a passionate Head of Customer Service w/m/d to lead our team of 7 customer service representatives in delivering exceptional service to our customers (medium-sized companies).
You ensure long-term customer satisfaction and success for the company, by meeting the customers' needs and actively improving their return on investment.
If you have relevant experience in managing teams, laying out a strategic direction, and delivering results in a service-focused environment, then we can’t wait to get to know you
**DAS MACHST DU BEI UNS**:
- Lead and manage a team of customer service representatives (Customer Care, Client Success, Tech support) to provide exceptional customer service
- Develop and implement policies and procedures for customer service
- Monitor and analyze customer service metrics to identify areas for improvement
- Train and develop customer service staff to ensure they have the necessary skills to provide excellent service
- Collaborate with other departments, such as Sales and Product Development and Sales & Service operations to improve the overall customer experience
- Collaboration with the Chief Service & Sales Operations and Pricing Manager on defining new pricings for pay-per-duration packages and pay-per-performance pricings
- Develop and maintain relationships with key customers and partners
- Manage customer service budget and resources
**DAS BRINGST DU MIT**:
- At least 5+ years of experience leading a customer service team
- Strong leadership and management skills
- Excellent communication and interpersonal skills
- Strong problem-solving and analytical skills
- Experience with a customer service software and tools
- Strong attention to detail
- Ability to work well in a fast-paced environment
- Hands on mentality, flexibility to actively support the team during high workload
- Fluent in English, skills in French and/or German are a plus
**DAS BEKOMMST DU**:
- An opportunity to make a difference to millions of job seekers
- The freedom to take on responsibility and implement your ideas
- A unique corporate culture and a helpful and open environment
- Home office possibilities & flexible working hours
- Attractive working conditions & benefits
- CHF 82'000: This is the minimum salary you can expect for this position. Based on your qualifications your salary can be higher.
**BENEFITS**:
- LunchUnser FELFEL-Kühlschrank ist mit günstigen und guten Menus gefüllt - auch mit Home Delivery
- Mobile OfficeArbeite vor Ort, im Homeoffice oder kombiniert
- Mutter-/VaterschaftsurlaubMamis: 16 Wochen. Papis: 3 Wochen. Voll bezahlt. Enjoy
- ÖV VergünstigungenBis zu 650. an dein Abo und ein gratis Halbtax
- PrivatversicherungBei uns bist du bei Unfall privat versichert
- SprachkursFor free Meistens EN oder FR, andere aber auch möglich
- VorsorgeBerufliche Vorsorge: Wir übernehmen 60%
- WeiterbildungWir übernehmen 50% der Kosten sofern job-relevant :)
**DEIN KONTAKT**:
**Marina**
Senior Talent Acquisition Partner
- Tel:
- +41 79 349 32 51Übrigens: Uns interessiert weder deine Farbe, noch dein Geschlecht oder an was du glaubst... Come as you are, denn du bist gut so.
**Genève, Zürich**
**Sales**
**Berufserfahrene**
**unbefristet**
**100%**
**DEIN NEUER ARBEITSPLATZ**:
**DAS SIND WIR**:
Sicher kennst du jobs.ch. Das ist nur einer von vielen Brands, die zu JobCloud gehören. Wir sind führend im digitalen Stellenmarkt der Schweiz und möchten die Job
- bzw. die Personalsuche so einfach wie möglich machen: Love what you do - we make employment happen
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