Head of Hospitality

Vor 4 Tagen


Geneve, Schweiz Morgan Philips Executive Search Vollzeit

Morgan Philips has been retained to recruit a Head of Hospitality and Customer Experience (F/M) for an exclusive watchmaking brand. This is a newly created position as the brand is growing. The role is reporting to the COO.

The brand is an award-winning, world-recognized Swiss brand offering classic timepieces, the brand is a favorite amongst watch collectors.

This role is dedicated to ensuring a seamless customer journey and that all clients are responded to in a timely, articulate and faultless manner.

**Your Responsibilities**:
Together with COO; develop strategies and initiatives to foster loyalty among existing customers; identify areas of improvement and implement positive changes that enhance our client journey,

Serve as the brand Ambassador, representing the brand within key communities and influential network and audiences (such as Journalists, Influencers),

Select and organize the attendance to key industry fairs and events (such as Watches and Wonders among others),

Organize and host guided private tour of our ateliers,

Understand the profiles and expectations of our Customers and assist in crafting personalized client journeys and concepts,

Cultivate lasting and personalized client relationships and manage our portfolio of collectors,

Lead opportunities to recruit prospects, collaborating with approved Luxury Brands & Partners such as luxury hotels & concierges, members club, auction houses, museums),

Build pipeline of partners and relationships in important strategic communities across various cultural pillars such as Fashion, Art, Music, Film etc,

Coordinate efforts with internal departments and global stakeholders to ensure alignment by proposing unique experience,

Coordinate efforts with our media agency on various projects,

**Your Profile**:
At least 8 years of proven experience of managing a brand’s after sales journey and delivering exceptional customer service,

At least 8 years of prover experience in project management,

Understanding of the premium/luxury market ideally Arts, Luxury and/or Hospitality,

Excellent communication (verbal, interpersonal, and written) skills and ability to network actively and establish strong client relationships,

Excellent time management and organizational skills,

Work well under pressure and confident with dealing with requests coming in from multiple channels,

High level of creativity (ability “to think out of the box*), excellent presentation skills and positive attitude,

Entrepreneurial spirit and agility to find new approaches and solutions to the challenges of this role,

Agile mindset with a test & learn approach,

Discrete, confidential, caring, charismatic, courteous and polite,

Eloquent in French and English and German an advantage.



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