Head of International Retail Performance and

Vor 5 Tagen


Geneve, Schweiz Vacheron Constantin Vollzeit

Code de référence: 92886**Head of International Retail Performance and Operations**:

- Geneva, GE, CH- Permanent**Head of International Retail Performance and Operations**

Plan-les-Ouates, Geneva, Switzerland

Permanent Contract

At Vacheron Constantin we share an ongoing quest for excellence since 1755. Our Maison is home to people with outstanding abilities and a strong commitment to imagine, design and create the finest watches in Haute Horlogerie.

Be One Of Not Many

In this role, reporting to the International Retail Director, you will envision, build, and execute the strategy of global initiatives that will optimize Performance & Operations within our global Retail (IB+EB) network. Hand in hand with the markets, you will define key directions to develop the productivity, operational efficiency, and talent development within our retail network.

You will lead the performance management for Retail, lead action plans with markets and manage reporting for both HQ and local via efficient tools. You will initiate and manage all in-store related projects, with a strong focus on reduction of operational workload, increase operational efficiency and develop people to ensure increased performance and customer satisfaction. You will oversee leading projects, coordinating a large group of stakeholders across the organization, including Digital, CRM, IT, Retail Performance, HR, Training, and markets leaders’ representatives.

Recognized as a true leader and a field expert, you will manage a team of 6+ people centrally and functionally support all market representatives globally.

**Let’s talk about the role more into details**

**Performance Management**:

- Establish the performance vision, objectives, budget, and LE for the full Retail network
- Hand in hand with the market, set up ambitious targets and track the achievement. Set up action plans for the development of the performance, in a sustainable and long-term approach. Work closely and liaise with all HQ teams to support global strategies and execute action plans per boutique to reach sales and NPS objectives
- Manage the full 360° performance tracking for both Internal and External boutiques, from top line target setting to detailed performance KPIs.
- Manage the reporting of the performance to management levels of the organization, guaranteeing the best visibility and the appropriate tools both for HQ and local
- Manage retail calls with regional Retail teams to align on priorities and follow up action plans
- Coordinate transversal projects with peer departments to increase performance and customer satisfaction: Business planning, CRM, Training, VM and Finance.

**Retail Operations**:

- Build the retail tools strategy and initiatives for all boutiques worldwide to support the business and reach commercial objectives. Initiate, follow and deploy. Ensure close collaboration with the markets on the follow-up of their retail operations, levers of improvement and KPI follow up.
- Establish a short-, mid
- and long-term roadmap with the focus of reduction of operational workload and client satisfaction in store. Manage the 360° approach on all tools: POS systems, clienteling, payment solutions, sales supporting tools and overall, all IT/Digital/Omnichannel projects in boutiques
- Be the voice of markets centrally to ensure that all projects initiated are in line with market objectives & constraints and are deployed in time and in an efficient manner. Give feedback to HQ teams to enhance the tools and further improve client experience
- Follow projects to reach consistency and efficiency throughout the retail network: Support all types of projects impacting retail operations, liaising with other central Departments when relevant.
- Identify and develop new tools to support smooth boutique operations

**Retail Excellence**:

- Via a strong partnership with HR, manage all retail staff structural approach for the Maison, starting by structure of positions in boutiques, all the way through compensation and incentive schemes. Identify, drive to influence, and execute strategic global retail people related projects and initiatives
- Build the Retail Talent vision and management together with HR, and partner with local Retail Directors to elaborate action plans to reduce retail turnover.
- Define international boutique policies and procedures. Ensure deployment, proper tracking via audits and maintain of retail guidelines.
- Be the warrant of customer satisfaction in boutiques. Build projects and support to inspire, motivate and engage retail teams to provide the best possible experience to clients. Define hand in hand with the CRM team, clear Customer satisfaction KPIs, enroll, train and drive change management within the markets on these KPIs

**VIC Management / Clienteling**:

- Define, develop, and roll out, in close collaboration with CRM, Hospitality and training team, a full VIC management vision & approach.
- Redefine program for Client Manager an



  • Geneve, Schweiz RETAIL Experts Vollzeit

    For an iconic Luxury Maison active in the Watch & Jewellery sector, we are currently seeking for their future Head of Sales Training, International. The Head of Training ensures Corporate Sales Training and Brand Retail Excellence Standards are consistently met. In this role, and with the support of the Training network, you are responsible for managing,...


  • Geneve, Schweiz Memo international Vollzeit

    **International retail design architect and merchandiser** **/ Geneva based (on site ) **/ **Starting asap** You are passionate about fragrances and storytelling? You are curious about the world? You are passionate about original, immersive, inspiring and impactful retail experiences? You want to see your ideas happen within an in-house creative...

  • Retail Performance

    vor 2 Wochen


    Geneve, Schweiz Louis Vuitton Malletier Vollzeit

    **Position**: Based in Geneva, the Retail Performance Intern will liaise closely with our stores on a day-to-day basis providing first line support to our network across Central Europe (Switzerland, Austria, Czech Republic, Hungary, Romania). You will assist in the coordination of Retail Performance topics and drive the client experience within our stores....

  • Retail Operations

    vor 2 Monaten


    Geneve, Schweiz Piaget Vollzeit

    Code de référence: 93097**RETAIL OPERATIONS & PERFORMANCE MANAGER**: - Geneva, GE, CH- Fixed TermDepuis 1874, Piaget cultive l'esprit du luxe grâce à une créativité incessante, une innovation sans limite, un souci d’excellence et un savoir-faire horloger et joaillier totalement intégré. Piaget excelle dans tout ce qui est rare, précieux et...


  • Geneve, Schweiz RETAIL Experts Vollzeit

    For an iconic Luxury Maison active in the Watch & Jewellery sector, we are currently seeking for their future Head of Sales Training, International. The Head of Training ensures Corporate Sales Training and Brand Retail Excellence Standards are consistently met. In this role, and with the support of the Training network, you are responsible for managing,...


  • Geneve, Schweiz MSC Cruises Vollzeit

    The aim of the Corporate Retail Department is to maximise the economic return defining the best onboard shopping offer and to ensure a complete and pleasant shopping experience to our passengers. The Corporate Retail Department is organised in 3 functions: Buying; Merchandise Planning & Fulfilment; Selling Operations. In line with Head of Retail, the Retail...


  • Geneve, Schweiz World Economic Forum LLC Vollzeit

    The World Economic Forum, committed to improving the state of the world, is the international organization for public-private cooperation. The Forum engages the foremost political, business and other leaders of society to shape global, regional and industry agendas. Why are we hiring? The Forum is currently searching for a Head of Financial Planning,...


  • Geneve, Schweiz COFCO International North America Vollzeit

    **Location**: Geneva, Geneva, Switzerland COFCO International is a global agri-business with a clear vision, strong values and a positive culture, focused on being a leader in the global grains, oilseeds and sugar supply chains. We provide the food the world needs in a responsible way. Headquartered is Geneva, Switzerland, we are ambitious, with the right...


  • Geneve, Schweiz PICTET Vollzeit

    **Your team**: - Pictet Alternative Advisors (PAA) is the alternative investment arm of the Pictet Group, with expertise in hedge funds, private equity and real estate. Its Geneva and London-based teams construct, manage and advise on portfolios of alternative investment solutions for institutional and private clients.- Pictet Alternative Advisors has...


  • Geneve, Schweiz Geneva Call Vollzeit

    **About the Organisation**: Geneva Call is a neutral and impartial non-governmental organisation dedicated to promoting respect by Armed Groups and de Facto Authorities (AGDA) for international humanitarian norms in armed conflict and other situations of violence, in particular those related to the protection of civilians. Geneva Call focuses its efforts on...

  • Head, Legal

    vor 4 Wochen


    Geneve, Schweiz Alcon Vollzeit

    Head of L&C International This role will lead the Legal & Compliance (L&C) function for International and act as a strategic business partner to the President of International, President of International Surgical and President of International Vision Care and International Marketing Group. This person will have the ability to advise at very senior level on...


  • Geneve, Schweiz International Federation of Red Cross and Red Crescent Societies Vollzeit

    **Vacancy No.** S03169 **Contract Type** Volunteer **Application Deadline** 10-May-2023 **Job Posted on** 09-May-2023 **Country** GLOBAL Different Locations **Duty Station** Global **Duty Station Status** N/A **Duration** 18 months **Accompanied Status** N/A **Grade** Not applicable **Organizational Context**: The International Federation...


  • Geneve, Schweiz Plan International Vollzeit

    The Organisation Plan International is an independent development and humanitarian organisation that advances children’s rights and equality for girls. We believe in the power and potential of every child. But this is often suppressed by poverty, violence, exclusion and discrimination. And it’s girls who are most affected. Working together with...


  • Geneve, Schweiz EFG International Vollzeit

    Our Financial Crime Compliance Department is looking for an experienced Geneva Head of Onboarding & Periodic Reviews, with a previous experience in Private Banking KYC/AML domain, to join and lead the Geneva Onboarding & Periodic Reviews team. **Main responsibilities** - Lead, supervise and train the Geneva Team while fostering a positive culture in the...


  • Geneve, Schweiz OPTIMA PARTNERS Vollzeit

    **Head of Equity Strategy** ***For our client, a Geneva based private bank, we are currently looking for a Head of Equity Strategy and Research reporting to the CIO and managing a small team with direct access to UHNW clients. **1. Your responsibilities** Equity research - Leadership on equity committee and equity lists - Ensure the smooth running of the...


  • Geneve, Schweiz LHH Vollzeit

    Our client, a retail function within a luxury brand, is looking for a: Head of HR Admin, Payroll & HRIS (Ger/Eng) The Head of HR Admin, Payroll & HRIS will manage the HR operations team for Switzerland and ensure the smooth running of all tasks related to personnel administration and salary payments in Switzerland (for a population of 1500...


  • Geneve, Schweiz International Air Transport Association (IATA) Vollzeit

    Employment Type: Permanent Contract Duration: About the team you are joining IATA Sustainability and Economics’ core objectives are to contribute to airlines’ financial sustainability and advance the industry towards the goal of net-zero CO2 emissions by 2050. In this capacity, we provide our airline members with sustainability and economic analyses,...


  • Geneve, Schweiz International Federation of Red Cross and Red Crescent Societies Vollzeit

    **Vacancy No.** S06627 **Contract Type** Consultant **Application Deadline** 29-Jun-2024 **Job Posted on** 19-Jun-2024 **Country** GLOBAL Different Locations **Duty Station** Global **Duration** 12 months **Grade** Consultant, Not Applicable **Organizational Context**: The International Federation of Red Cross and Red Crescent Societies...


  • Geneve, Schweiz International Federation of Red Cross and Red Crescent Societies Vollzeit

    **Vacancy No.** S03801 **Contract Type** International **Application Deadline** 22-Jun-2023 **Job Posted on** 08-Jun-2023 **Country** SWITZERLAND **Duty Station** Geneva, Switzerland **Duty Station Status** Family Duty Station **Duration** 24 months **Accompanied Status** Accompanied **Grade** D1 **Organizational Context**: The...


  • Geneve, Schweiz The HALO Trust Vollzeit

    **Role: Deputy Head of Weapons and Ammunition (WAM)** **Type: Full-time International Staff** **Salary: Up to £60,000 per annum depending upon experience + allowances and benefits** **Location: This role can be based anywhere globally, with the expectation that regular travel to our global programmes will be required.** **About the Role** HALO requires...