Retail Operations

vor 2 Wochen

Geneve, Schweiz Piaget Vollzeit

Code de référence: 93097**RETAIL OPERATIONS & PERFORMANCE MANAGER**:

- Geneva, GE, CH- Fixed TermDepuis 1874, Piaget cultive l'esprit du luxe grâce à une créativité incessante, une innovation sans limite, un souci d’excellence et un savoir-faire horloger et joaillier totalement intégré. Piaget excelle
dans tout ce qui est rare, précieux et exceptionnel.
Toujours faire mieux que nécessaire : telle est la devise du fondateur et le principe qui guide aujourd'hui encore l'activité de nos collaborateurs qui, chaque jour, à travers le monde, font grandir Piaget avec passion.

**Retail Operations & Performance Manager**

« Always do better than necessary » is not only our founder’s motto; it is also the mindset that drives us every day to do what has never been done before

**Have you ever thought about becoming a member of the Piaget Family?**

**If you are**:

- Dynamic
- Analytical
- Able to take initiative

**Then you must be the right talent to join our team as Retail Operations & Performance Manager **

As part of the International Retail Department and reporting to the Head of Retail Development, you will be in charge of boosting operational efficiency, performance, and productivity in the markets.

**You will make an impact by**
- Mastering and improving reporting tools (SAP Analytics) and systematizing the monitoring of market/boutique KPIs, including flash reports, productivity analysis, and rankings
- Co-building, animating, and following-up market/boutique dashboards with retail managers and boutique managers
- Defining and challenging action plans with markets following KPI analysis
- Proposing, launching, and animating incentives to reach sales objectives
- Coordinating and following up on specific tools and services driven by the Maison and the Richemont Group
- Sponsoring the integration and implementation of omnichannel projects
- Supporting the roll-out and adoption of digital apps
- Supporting Customer Service, Client, VM, and Store Design departments on all cross-functional projects linked to improvements in operational excellence
- Ensuring implementation and following-up of Customer Service tools in boutiques (demagnetizers, cleaning kits, engraving machines, etc.)
- Participating in quality policy improvements linked to stock maintenance

**The exceptional skills we are looking for**:

- You hold a Masters’ degree in Business or equivalent
- You have 5 years of experience in Retail, including field experience (Store and network management), ideally internationally
- You have strong understanding of the operational management of a store network, its KPIs, and the levers to improve them
- You are agile with numbers, proven analytical skills, and expertise in driving performance
- You have strong working ethics and ability to work independently as well as in transversal teams
- You have experience in delivering cross-functional projects; capacity to federate around a project
- You have excellent communications skills (oral &written) in English; French a big plus
- You are at ease with MS Excel and MS PowerPoint (required); knowledge of SAP Analytics (or other reporting tools) is a big plus
- You are enthusiastic, dynamic, with excellent interpersonal skills, sense of initiative, creative mindset, and provide strong recommendations in project management

**Still wondering why you should apply?**
- Our friendly, open-minded and talented team looks forward to welcoming additional skills to keep raising the bar
- Your daily activities will be interesting, challenging and diverse
- We are passionate about developing our people and you will have access to various trainings
- No day will be like another

The Piaget sense of daring, shared joy and freedom, means that we will always strive to go further If you want to become a part of it do not hesitate to apply

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