Head of Customer Relations

vor 7 Monaten


Geneve, Schweiz L'Oreal Vollzeit

ABOUT US

At L'Oréal, we share a common goal: to create beauty that moves the world.

The desire for beauty has existed since the dawn of mankind. It is a universal aspiration that spans time, countries and cultures. And because we are a global leader in beauty, we recognize that everything we do can have a significant impact.

Our Swiss headquarters are located in Geneva, Vernier. L'Oréal Switzerland is currently joining the DACH Germany-Austria cluster to become an even stronger center of go-to-market excellence by bringing in the best talent in marketing, engagement, business development and e-commerce to represent the diversity of Swiss consumers* and customers.

YOUR TASKS

Your mission: With your team you will manage and optimize the support activities for our customers to ensure customer satisfaction through service level, stock in trade, lead time and on-time while contributing to the economic performance of the supply chain.
- Management and development of the Customer Relations team
- Planning all activities and tasks of the Customer Relations team, ensuring the availability of all necessary information, support with troubleshooting
- Improving customer satisfaction through flexible and optimized working methods and automation/optimization of non-value-adding activities
- Tracking the resolution of enquiries and cases from the CRM tool "Kepler Service" that are in the back office team for processing
- Definition and tracking of performance targets by means of dashboards in connection with 2nd level support activities
- Defining and implementing reports to monitor service, service costs and other customer-related information and ensuring this information is shared within the organization
- Analyzing the causes of disputes & reverse flows and identifying and implementing measures to continuously improve processes in collaboration with other teams
- Ensuring and promoting close cooperation, information flow and coordination with other teams for optimized cross-functional working methods
- Supporting and implementing projects in collaboration with the multi-divisional Supply Services project manager, other supply chain areas and the divisions

YOUR PROFILE
- At least 3-5 years of professional experience in supply chain management/ customer care/ business planning/ sales with a focus on customer orientation
- Team management; sound experience in leading and developing teams
- Excellent O2C Optimization and process management
- Customer and problem-solving orientation
- Very good planning and organizational skills
- Strong verbal and written communication skills in German, French and English
- High customer orientation as well as strategic and entrepreneurial mindset

In addition to a dynamic work environment, flat hierarchies and quick responsibility, L'Oréal also offers:

- A permanent job in a crisis-resistant, growing market with a comprehensive range of social benefits.
- An attractive and competitive salary as well as voluntary profit sharing and other strong benefits
- Green Mobility: we participate in your annual subscription to the local public transport system
- Individual personal and professional development, a steep learning curve, strong team spirit and an open, cooperative corporate culture.
- Diverse, national and international development prospects.
- Lots of fun, lots of laughter and a steep learning curve.

Diversity & Inclusion: L'Oreal is an equal opportunity, diversity and inclusion employer. We prevent discrimination and harassment of any kind based on gender, skin color, religion, sexual orientation, origin, disability, gender identity or other protected characteristics. Diversity & Inclusion is a top priority for us and is lived to the fullest.
- **Please visit "Your Application Space" to see the jobs you have already applied to. **:



  • Geneve, Schweiz SGS Vollzeit

    **Company Description** We are SGS - the world's leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,600 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world. The Head of Media &...


  • Geneve, Schweiz SonarSource Vollzeit

    At Sonar, we’re a group of brilliant, motivated, and driven professionals working hard to help organizations build responsible, secure, high-quality code quickly and systematically. We build solutions that don’t just solve symptoms of problems - we fix problems at the source - source code, to be specific. We have a dynamic culture with employees...

  • Head of Marketing

    Vor 2 Tagen


    Geneve, Schweiz Jaeger LeCoultre Vollzeit

    Reference Code: 93857**Head of Marketing & Communications**: - Genève, GE, CH- PermanentJaeger-LeCoultre since its creation, Jaeger-LeCoultre has made precision an art form in its own right, balancing skills and artistry with sophistication and aesthetic finesse. In keeping with the inventive spirit initiated in 1833 by its founder Antoine LeCoultre, the...

  • Head of Products

    vor 7 Monaten


    Geneve, Schweiz Wecan Group SA Vollzeit

    **Head of Products** **Enhancing Company Success through Innovation and Community Engagement** comprehensive knowledge of product management processes If you want to be part of an entrepreneurial adventure and and technical development methodologies to streamline contribute to the international expansion of Wecan Group as a operations, enhance product...

  • Head of Sales

    vor 7 Monaten


    Geneve, Schweiz Proton Vollzeit

    A better internet, where privacy is the default, is possible. Building this better internet might seem daunting or even unthinkable, but at Proton, this is what we do every day. Today, Proton makes privacy universally accessible. Journalists from outlets like _The Guardian_ and _The New York Times_, some of the world's largest organizations, and people in...


  • Geneve, Schweiz Brodard Executive Search Vollzeit

    Description du poste For one of our clients, a Swiss Private Bank based in Geneva, we are looking for a Head of External Communication. **The Role - Define and implement Group PR Strategy (media/Social media/digital media); - Oversee Group world-wide press relations (print, TV, etc.) with local media relations team and via PR agencies world-wide; -...

  • Head of Hospitality

    vor 7 Monaten


    Geneve, Schweiz Morgan Philips Executive Search Vollzeit

    Morgan Philips has been retained to recruit a Head of Hospitality and Customer Experience (F/M) for an exclusive watchmaking brand. This is a newly created position as the brand is growing. The role is reporting to the COO. The brand is an award-winning, world-recognized Swiss brand offering classic timepieces, the brand is a favorite amongst watch...

  • Head of Atm

    vor 1 Woche


    Geneve, Schweiz skyguide Vollzeit

    Skyguide provides air navigation services in Switzerland and parts of neighbouring countries. With around 1500 employees from more than 30 nations, we are pursuing an ambitious innovation strategy that is based on a strong safety and learning culture. We are guided by four values: “We team up to succeed”, “We drive innovation”, “We own what we...

  • Head of CRM

    vor 7 Monaten


    Geneve, Schweiz Decathlon Switzerland Switzerland Vollzeit

    Since 1976, Decathlon has fulfilled its mission of "Moving People through the Wonders of Sport”. Decathlon is a company with nearly 105,000 teammates worldwide, 2,000 stores in 70 countries, 85 product brands, 40 industrial processes. Products, industrial processes and value chain are at the heart of our company's business. They aim for an experience...


  • Geneve, Schweiz JobCloud AG Vollzeit

    We are seeking a passionate Head of Customer Service w/m/d to lead our team of 7 customer service representatives in delivering exceptional service to our customers (medium-sized companies). You ensure long-term customer satisfaction and success for the company, by meeting the customers' needs and actively improving their return on investment. If you have...

  • Head of Growth Marketing

    vor 9 Stunden


    Geneve, Schweiz FlowBank Vollzeit

    Occupation rate : 100%, Full time Location : Geneva Reports to : Head of Growth Marketing Scope : FlowBank SA We are looking for a qualified Head of growth marketing to take the lead in developing successful, long-term digital marketing strategies for our company. As a Digital marketing expert, you should have in-depth marketing experience and a passion...

  • Head of Compliance

    Vor 2 Tagen


    Geneve, Schweiz Brodard Executive Search Vollzeit

    Description du poste Assist Asset Management teams in their activities and ensure that they meet applicable laws and regulations, internal standards and policies at Group level. **The Role - Manage the AM compliance team to deliver high standards of advice, guidance and surveillance in relation to the Bank’s AM activities; - Coordinate activities with...

  • Head of Sustainability

    vor 7 Monaten


    Geneve, Schweiz COFCO International North America Vollzeit

    **Location**: Geneva, Geneva, Switzerland COFCO International is a global agri-business with a clear vision, strong values and a positive culture, focused on being a leader in the global grains, oilseeds and sugar supply chains. We provide the food the world needs in a responsible way. Headquartered is Geneva, Switzerland, we are ambitious, with the right...


  • Geneve, Schweiz World Economic Forum LLC Vollzeit

    The World Economic Forum, committed to improving the state of the world, is the international organization for public-private cooperation. The Forum engages the foremost political, business, cultural and other leaders of society to shape global, regional and industry agendas. The Global Communications Group is the central Forum team dedicated to...

  • Head of Reception

    vor 7 Monaten


    Geneve, Schweiz SYZ GROUP Vollzeit

    **Job summary**: The Head of Reception is responsible for the overall management of the reception area at our private bank offices in Switzerland. This includes providing a high level of client experience, organizing the reception teams and ensuring that all 5-star service standards are met for our clients, visitors and staff. Mission **Job description/ key...


  • Geneve, Schweiz Geneva Call Vollzeit

    **Mission**: - In situations of armed conflict, Geneva Call, as a neutral, impartial and independent international humanitarian organization, endeavors to strengthen the respect of humanitarian norms and principles by Armed Groups and De facto Authorities (AGDA), in order to improve the protection of civilians, while supporting local communities in their...


  • Geneve, Schweiz Orange Business Services Vollzeit

    **About the role**: The Head of Business Line Connectivity Europe is responsible for the European performance of the Connectivity Business Line (revenue, margin) by leading a community of Business Line focused sales & pre-sales profiles across Europe and building a strong interlock with customers, Account Managers, central domains, partners, The Connectivity...

  • Head of HR

    vor 9 Stunden


    Geneve, Schweiz LHH Vollzeit

    For our client, an industrial company based near Geneva, we a searching for a: Head of Human Resources As the Head of Human Resources, you will be responsible for overseeing and managing all aspects of HR functions within the company. You will play a critical role in developing and executing HR strategies, policies, and programs to support the...

  • Head of Media Content

    vor 7 Monaten


    Geneve, Schweiz World Economic Forum LLC Vollzeit

    The World Economic Forum, committed to improving the state of the world, is the international organization for public-private cooperation. The Forum engages the foremost political, business, cultural and other leaders of society to shape global, regional and industry agendas. The Global Communications Group is the central Forum team dedicated to...


  • Geneve, Schweiz The Church of Jesus Christ of Latter-day Saints Vollzeit

    The central work of Public Affairs is to build strategic relationships with opinion leaders who affect the reputation of the Church of Jesus Christ of Latter-day Saints, and whose actions and influence can help or hinder the Church's mission. Providing information, insights and perspectives by: (a) identifying problems, challenges, and opportunities facing...