Consumer Insights

vor 9 Stunden


Geneve, Schweiz Spring Professional Vollzeit

Nous recherchons, pour l'un de nos clients, une entreprise leader dans le domaine de la santé dans la région de Genève, un Consumer Insights & Customer Service Process Manager FRAN/ANG (H/F)

Vos responsabilités
- Implémentation et développement d'un programme sur l'expérience client
- Contribuer à l'amélioration de la fidélité des clients
- Utilisation des données et élaboration de rapports
- Coordination et selection des prestataires de service
- Mesure et analyse des données clients
- Diffusion des résultats des indicateurs de satisfaction
- Gestion de projets
- Mise en place d'enquêtes de satisfactions afin de pouvoir utiliser les résultats

Votre Profil
- Vous avez minimum 3 ans d'expérience en consumer insight et en customer service
- Vous avez de solides compétences analytiques
- Vous avez de bonnes connaissances dans les outils d'analyse des feedbacks client
- Vous parlez courramment Français et vous avez un niveau C1 minimum en Anglais

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