Customer Success Manager

vor 3 Wochen


Geneve, Schweiz London Stock Exchange Group Vollzeit

As a Customer Success Manager, you will be responsible for encouraging relationships and being a trusted advisor to our Trading Customers who utilize our Trading Desktop through the customer experience journey. This role focuses primarily on driving adoption, integration and expansion of our solutions into the daily workflow of end-users and ensuring the retention strategy of this group of accounts.

You will be responsible for the Customer Success Plans and the delivery of all agreed upon milestones. You will visit customers and form relationships with key stakeholders and user community to ensure we are delivering a world class customer experience. You will partner with the Account Managers and Sales Leaders to provide insights on customer health to drive retention and growth. Additionally, you will collaborate with Market Development and Customer Proposition to provide the voice of the customer to align customer needs with our product roadmap.

Role Overview
- Develop and execute the customer success strategy and customer success plan for trading accounts to drive revenue retention
- Deliver highly engaging customized workflow-based customer engagements
- Build deep relationships with key customer stakeholders to advise engagement strategy and build "Refinitiv advocates"
- Participate in industry events alongside the team to develop networking, brand presence, and stay up to date on industry trends
- Monitor customer health, adoption metrics, renewals and execution of customer success plans
- Partner with sales leadership to provide insights on customer health with a focus on adoption, expansion opportunities and renewals
- Provide insights to Market Development, Customer Operations and Customer Proposition on customer experience and industry trends to drive the voice of the customer in business strategy
- Contribute to overall vision and strategy of the Customer Success Management Group

Your Success

A CSMs success will be measured by:

- High value customer engagements, onboarding activities, including various types of trainings/presentations
- Breadth & depth of customer relationships
- Retention and risk mitigation management
- Drive account growth with sales
- Contributions to role and process improvement

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of **Integrity, Partnership **, **Excellence **and **Change **underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

Job ID R0086637



  • Geneve, Schweiz London Stock Exchange Group Vollzeit

    As a Customer Success Manager, you will be responsible for encouraging relationships and being a trusted advisor to our Trading Customers who utilize our Trading Desktop through the customer experience journey. This role focuses primarily on driving adoption, integration and expansion of our solutions into the daily workflow of end-users and ensuring the...


  • Geneve, Schweiz LSEG (London Stock Exchange Group) Vollzeit

    As a Customer Success Manager, you will be responsible for encouraging relationships and being a trusted advisor to our Trading Customers who utilize our Trading Desktop through the customer experience journey. This role focuses primarily on driving adoption, integration and expansion of our solutions into the daily workflow of end-users and ensuring the...


  • Geneve, Schweiz LSEG (London Stock Exchange Group) Vollzeit

    As a Customer Success Manager, you will be responsible for encouraging relationships and being a trusted advisor to our Trading Customers who utilize our Trading Desktop through the customer experience journey. This role focuses primarily on driving adoption, integration and expansion of our solutions into the daily workflow of end-users and ensuring the...


  • Geneve, Schweiz Taurus SA Vollzeit

    Do you want to be part of a new entrepreneurial adventure and help build the next global FinTech, then we might just have the job for you. Taurus is a global leading in digital asset infrastructure for banks, public and private companies. Using blockchain technology, its platform covers cryptocurrencies, tokenized securities, tokenized assets (such as...


  • Geneve, Schweiz Taurus SA Vollzeit

    Do you want to be part of a new entrepreneurial adventure and help build the next global FinTech, then we might just have the job for you. Taurus is a global leader in digital asset infrastructure for banks, public and private companies. Using blockchain technology, its platform covers cryptocurrencies, tokenized securities, tokenized assets (such as NFTs),...

  • Customer Success Manager

    vor 2 Monaten


    Geneve, Schweiz Taurus SA Vollzeit

    Do you want to be part of a new entrepreneurial adventure and help build the next global FinTech, then we might just have the job for you. Taurus is the European leading digital asset infrastructure provider for banks, corporates and private companies. Using blockchain technology, its platform covers cryptocurrencies, tokenized securities, tokenized assets...


  • Geneve, Schweiz Cartelux Vollzeit

    Cartelux vision is to simplify complexity. We are on a mission to bring globally scalable video to the world’s most innovative brands. We started our adventure in Australia a few years ago and we are now a rapidly scaling advertising technology company, with a thriving company culture, undergoing significant global expansion. We have footprints into...


  • Geneve, Schweiz Accounto AG Vollzeit

    **Your mission**: - Onboarding of our new customers on Accounto - Advising and supporting our customers in the reorganisation and design of their processes - Obtaining and evaluating customer feedback regarding the further development of the product - Handling incoming and outgoing customer communication - Identifying unmet customer needs and developing new...


  • Geneve, Schweiz Accounto AG Vollzeit

    **Your mission**: - Looking after our customers and supporting them in the use of our product - Handling incoming and outgoing customer communication (first-level support) - Onboarding of our new customers on Accounto - Advising and supporting our customers in redesigning and structuring their processes - Obtaining and evaluating customer feedback regarding...


  • Geneve, Schweiz Lenovo Vollzeit

    **General Information**: - Req #- WD00062095- Career area: - Sales Support- Country/Region: - Switzerland- State: - Geneva- City: - Petit-Lancy- Date: - Monday, March 18, 2024- Working time: - Full-time**Additional Locations**: - France - Hauts-de-Seine - Rueil-Malmaison - Switzerland - Geneva - Petit-Lancy **Why Work at Lenovo**: We are Lenovo. We do...


  • Geneve, Schweiz Lenovo Vollzeit

    **General Information**: - Req #- WD00064931- Career area: - Sales Support- Country/Region: - Switzerland- State: - Geneva- City: - Petit-Lancy- Date: - Thursday, May 16, 2024- Working time: - Full-time**Additional Locations**: - Switzerland - Geneva - Petit-Lancy **Why Work at Lenovo**: We are Lenovo. We do what we say. We own what we do. We WOW our...


  • Geneve, Schweiz Lexmark International, Inc. Vollzeit

    Responsibilities: Plans, schedules, monitors, evaluates and directs projects to ensure solutions sold are implemented. Produces all phases, activities, and tasks necessary for executing the project. Manages all team personnel. Ensures all time, cost, and technical objectives are met. Conducts progress reviews with client and team personnel. Provides...


  • Geneve, Schweiz JobCloud AG Vollzeit

    We are seeking a passionate Head of Customer Service w/m/d to lead our team of 7 customer service representatives in delivering exceptional service to our customers (medium-sized companies). You ensure long-term customer satisfaction and success for the company, by meeting the customers' needs and actively improving their return on investment. If you have...


  • Geneve, Schweiz iRhythm Technologies International Vollzeit

    Boldly innovating to create trusted solutions that detect, predict, and prevent disease.Discover your power to innovate while making a difference in patients' lives. iRhythm is advancing cardiac care…Join Us Now! At iRhythm, we are dedicated, self-motivated, and driven to do the right thing for our patients, clinicians, and coworkers. Our...


  • Geneve, Schweiz Experis Vollzeit

    **Customer Service Manager** Genève / 100% / Permanent Experis IT est l'agence de recrutement informatique leader en Europe. Opérant dans plus de 50 pays et ayant des bureaux à Zurich, Bâle, Genève et Lausanne, nous exploiterons notre vaste réseau de clients pour vous aider à développer et accélérer votre carrière en Suisse. Un de nos client...


  • Geneve, Schweiz MSC Cruises Vollzeit

    The Digital and Customer Analytics Manager plans, organises, directs and controls the activities required to complete a project or major enhancements of systems in the Digital & Customer Analytics area. The Manager is responsible for the achievement of project objectives, the design of the solution, and must ensure that all activities are carried out on...

  • Business Manager

    Vor 6 Tagen


    Geneve, Schweiz Sigma Vollzeit

    Our client, leader in the field of compliance & secure communications based on blockchain, is looking for a Business Manager. Your mission is to drive institutional sales and business development internationally with banks, EAMs, MFOs, Trustees and more. You are part of the Front team managing sales and taking charge of institutional sales for their suite...


  • Geneve, Schweiz Novartis Vollzeit

    **AAA Statement** **Advanced Accelerator Applications, a Novartis company, is an innovative medicines company focused on the development of products for targeted radioligand therapy and precision radioligand imaging. We are committed to transforming patients’ lives by leading innovation in nuclear medicine.** **AAA offers professionals the opportunity to...


  • Geneve, Schweiz LSEG (London Stock Exchange Group) Vollzeit

    Data today improves performance tomorrow. And that's exactly what Account Managers at LSEG do for our customer! We make it a goal to ensure their happiness and help them achieve their strategic objectives. We work on understanding their business. We optimize workflows and priorities. And we help develop a high value contact network within these accounts. You...


  • Geneve, Schweiz Ahold Vollzeit

    What do we offer? - To be courageous- To live wholeheartedly- To keep growingWhat do you bring? - Passion for your expertise- An entrepreneurial attitude- High focus on quality How you can make a difference Ahold Delhaize Finance Company Location: Geneva, Switzerland **Hi, we are Ahold Delhaize, a global family of caring brands** Helping people eat well,...