Technical Lead- Customer Support L3

Vor 7 Tagen


Geneve, Schweiz Sowelo Consulting Vollzeit

**Technical Lead
- Customer Support L3**:
**Geneva, Switzerland - Full Time**:
**Would you like to join a fast growing Scale-up company?**
**Have you got previous experience with Incidents and Critical Issues management?**

So please take a minute to look at your potential new job.

Our Client is a fast growing scale-up product company focused on creating equality, employee success and recognition within an enterprise level environment, the platform is used by enterprise level clients on a global scale. They offer technical cloud based solutions for the HR sector. Their software is highly customized and adaptable to different systems.

You will have the chance to work in an international team located in Ireland, Switzerland and Poland, where the scope of the projects are constantly rising. You will join the Customer Suppoport team. You will be managing L3 incidents and you will be a mentor for L1 and L2 team members.

**Your Tasks Will Include**:

- Incidents and critical issues management
- L3 level
- Being a mentor for L1 and L2 teams
- Contributing to the creation of a knowledge base
- Cooperating with different teams, including Development and Ops
- Communicating with customers in order to understand their issues and incidents

**To be a good fit for the Technical Lead
- Customer Support L3 Role, you will have**:

- Incident Management Tracking system experience
- Strong experience in Customer Support and with ITIL processes
- Previous experience with Troubleshooting
- Experience with SQL server and MS SQL and/or T-SQL
- Experience with Power BI and Tableau

**Keys To Success**:
Fluent in English
As the company is in a dynamic development, you can't be afraid of challenges and changes. You are highly independent and you can handle difficult clients. You know how to work with higly customized platform, which may look differently in a case of different clients.

**Reasons To Join**:

- Working in a fast growing scale up company which is continuously building their teams and portfolio
- Work on challenging projects which have a positive effect on the way employees are recognized and their success within the company
- Great learning opportunities with the chance to climb the ladder of success in the company.

**Our Client Offers**:
Working in a Hybrid model
Medical and health insurances
Paid Time Off: 25 days
Pension Fund



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