Business Consultant Customer Experience
Vor 3 Tagen
We offer consulting that combines strategy with technology and combine entrepreneurship with a spirit of innovation. With us, you can look forward to exceptional development opportunities, a wide range of creative freedom and colleagues who will quickly become your friends.
Consulting. Solutions. Ventures.
Tasks
Globalization and digitalization, social and environmental impact, changing business models, the quest for competitiveness, the need for flexibility and responsiveness, etc. It is in this complex economic context - involving paradigm shifts - that managers must define their company's strategy and their need for operational excellence, regardless of their sector of activity.
As part of our strategy to strengthen our local presence in Western Switzerland, you will be part of our Geneva multi-disciplinary team, with the objective to become the trusted advisor of our local Chief Sales Officers, CRM Managers and Customer Experience Managers in their major transformations:
- Work in a project team, under the supervision of a manager, to help clients transform their customer journey
- Perform impactful quantitative and qualitative analysis, document preparation, research and project management
- Further, develop your skills around Customer & Growth Capabilities and/or industries
- Support the acquisition of customers and projects in the Romandie area
- Actively build a network in these areas within Switzerland as well as collaborate with our strategic partners such as Salesforces
**Requirements**:
- Successful completion of a bachelor's or master's degree in engineering, business, economics or similar
- At least 2 years of experience in management consulting (mandatory) with a track record of projects in Customer journey transformation, Customer Experience improvement and/or CRM implementation
- Proven analytical and problem-solving skills (quantitative and qualitative)
- Ability to communicate your findings and the value they bring to clients with impact orally and in writing
- Native or fluent in French, business fluent in English (both written and spoken), minimum B2 in German
- Enthusiastic and proactive personality
**Benefits**:
- Dynamic working environment in international teams with diverse backgrounds
- Insight into different companies and industries as well as new challenges on exciting projects
- Various opportunities to grow professionally and personally and to design your own career
- Numerous training and coaching opportunities
- Flexible working time models with modern employment conditions
- Monthly events organized by employees for employees
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