Customer Success Manager
Vor 7 Tagen
Do you have a passion for working with customers? Do you enjoy seeing them win? Do you want to be part of an exciting and growing business? If so, we are looking for a Customer Success Manager to develop and maintain our strong customer relationships with our EMEA based customers. In this role, you’ll have a dedicatedcustomer base in order to engage and facilitate their success with our products. As a result, you’ll create a positive and productive longstanding relationship resulting in customer loyalty and retention. Ideally, this position will be based in Switzerland.
**Responsibilities**: Key member of the customer account team, partnering with a Regional Sales Manager, Professional Services and various leaders with a focus in the following areas:
Develop and maintain extraordinary relationships with existing customers to ensure their satisfaction and retention while helping to grow incremental revenue.
Develop Strategic Account Plans for each customer to ensure their business goals and objectives are supported by our product suite.
Lead Quarterly Business Reviews (QBRs)with customers to ensure they are maximizing their current Model N investment and taking advantage of new and future product capabilities to support their ever-changing business needs.
Demonstrate expansion of the Model N solution beyond the functionality introduced during implementation process and consistently seek new business opportunities by presenting and recommending new Model N products, services and partner solutions.
Serve as a customer advocate within Model N, championing changes to the product and internal processes that will increase usage, success, and satisfaction
Ultimately, help the customer win while delivering best-in-class renewal rates Qualifications:
6+ years of customer success management, consultative sales, business consulting and or account management
Proven success inbuilding and managing multiple, concurrent customer relationships
Ability to work with/lead cross-functional teams to help achieve desired outcomes for customers
Proven success meeting and exceeding objectives
Previous contract negotiation/renewal experience is a strong plus
Experience with Enterprise Software, Cloud/SaaS environments a strong plus
Experience working with Life Sciences Manufacturers a strong plus
Excellent written and verbal communication skills with previous experience leading and facilitating large groups in a business setting is a must
Self-motivated, proactive and collaborative team player with creative and innovative problem-solving abilities.
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