Account Manager, Customer Connect
vor 3 Wochen
Data today improves performance tomorrow. And that's exactly what Account Managers at LSEG do for our customer We make it a goal to ensure their happiness and help them achieve their strategic objectives. We work on understanding their business. We optimize workflows and priorities. And we help develop a high value contact network within these accounts. You will provide relationship & portfolio management for our clients, seeking to provide strong and consistent services.- This role sits within the Data & Analytics Division of LSEG,Position SummaryThe role of the Account Manager is responsible for maintaining deep customer relationships to drive account revenue retention and growth. By collaborating with internal partners, the Account Manager delivers exceptional service and a valuable solution. The position will manage a defined book of business aligned by customer segment within a geography and will be accountable for the commercial close of all deals. You will get exposure to larger solution opportunities and introduce Solution and Proposition Sales. This team is responsible for both buy side and sell side clients where you will be selling all types of D&A solutions such as desktop, product, technology and financial solutions.What you will be doing?You will be managing a portfolio of important strategic clients, we are looking for someone who has proven experience within Account Management to grow the Accounts.-
Demonstrate deep understanding of the customer decision maker’s strategies, priorities and needs. Also, executes go-to-market plans for assigned accounts
-Maintain solid understanding of LSEG/Refinitiv propositions to initiate conversations and raise interest
-Build and embed a long-term trusted advisor relationship within their accounts
-Drive growth by expanding LSEG/ Refinitiv footprint within their accounts
-Focus on maintaining overall customer engagement and expanding and retaining managed net revenue
-Oversee all commercial activities within accounts, owning the end-to-end customer relationship
-Drive efficiency in account administration and manage internal and external stakeholders and maintain networks to negotiate and close deals
-Accountable and responsible for simple order taking
-Responsible for full sales cycle and completing all Account Plans
-Owns the customer lifecycle framework and ensures strong renewal execution, minimizing cancellations
What are we looking for?-
Good understanding of the financial markets and key industry trends with experience as an Account Manager within finance industry
-Proven account management, sales or marketing experience in a customer facing environment required
-Strong interpersonal skills such as relationship building, ability to sell appropriately and strong negotiation skills
-Problem solving-ability to understand, articulate, structure and solve client needs
-Presentation and communication skills: ability to deliver presentations and communicate at all levels within an organization
-Strategic Mindset and Growth Mentality
At LSEG, we believe that creating a diverse and inclusive organisation is fundamental to the way we deliver on our promise of creating essential partnerships and open opportunities. Our open culture is central to how we deliver our purpose - driving financial stability, empowering economies and enabling customers to create sustainable growth - in everything we do.
Working with us means that you will be part of a dynamic organisation of 25,000 people across 70 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.
LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.
We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
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