Aftermarket Account Manager
vor 5 Monaten
**Career Area**:Marketing / Sales / Product Support**:
**Your Work Shapes the World at Caterpillar Inc.**
When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
**Who is Caterpillar?**
Caterpillar is the world’s leading manufacturer of construction and mining equipment, diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. Services offered throughout the product life cycle, cutting-edge technology and decades of product expertise set Caterpillar apart, providing exceptional value to help our customers succeed. The company principally operates through three primary segments - Construction Industries, Resource Industries and Energy & Transportation - and provides financing and related services through its Financial Products segment.
**Job Purpose**
The Corporate Account Manager will develop and execute a targeted aftermarket strategy for 12 assigned Corporate Accounts primarily operating in AME. The incumbent will develop aftermarket account plans, leveraging all customer-centric data insights, direct customer interactions and dealer governance with the end goal to generate sound business relationships.
**Job Duties**
- The incumbent will drive governance meetings and implement key accounts plan with key dealers to deliver consistent approach and customer experiences for these accounts.
- Ensures that her/his accounts have been fully exposed to Caterpillar aftermarket solutions and dealer organization to influence purchasing decisions.
- Communicate effectively across product, industry, dealer and/or customer audiences to gain understanding and acceptance of ideas and recommendations.
- Interact with the customer directly to understand their aftermarket needs and how current and potential future solutions could help them achieve their goals.
- Establish high-level relationship with decision makers by maintaining regular touchpoints and demonstrate progress on agreed aftermarket projects.
- Leverage Caterpillar Senior Management to develop strategies that address major challenges impacting customer loyalty and need for aftermarket solutions such as sustainability.
**Desired Qualifications**:
- Ability to navigate and influence in a large matrix organization.
- Strong Account Management skills leading to regular updates of account plans.
- Excellent communication, presentation, interpersonal and analytical skills; the ability to communicate complex concepts clearly.
- Broad company knowledge and strong understanding of dealer operations.
- Good human relations skills in order to develop a cooperative work relationship with others inside and outside the department and to work with people from many different backgrounds and cultures.
- Thorough knowledge of company aftermarket services, and intellectual curiosity towards broader company solutions.
- Experience working with large international accounts and large customers.
- Additional language French.
**Background/Experience**:
- Must have a completed degree in Marketing or Business Management/ Similar.
- Minimum 10 years of work experience in a similar industry.
- Experience in the construction industry.
- The ability and willingness to travel 50% of the time.
- English.
Caterpillar is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.
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**NB. The panel cannot make assumptions when shortlisting therefore please demonstrate **your qualifications and experience on your CV relevant to the criteria outlined.**
A valid Swiss work permit or Swiss or EU-25/EFTA citizenship is required for this position.
Caterpillar is an Equal Opportunity Employer (EEO).
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