Account Management
vor 8 Monaten
As a company, Microsoft’s mission is to empower every person and every organization on the planet to achieve more. We empower our own people to achieve more and make a difference in the world. Join us and lead transformational impact with our top customers.
Our Senior Account Managers at Microsoft are adept at building strategic alliances and lasting relationships with our most valued customers. You should be able to empathise with your customers as they embark on their own Digital Transformation journeys and will care deeply about leading them into the Digital Age.
This role is vital to Microsoft. Traditional sales engagement methods have evolved and customers are more seeking consultative partnerships. The best Senior Account Managers care deeply and have a passion for learning both about Microsoft and our customers businesses and the communities they serve.
Armed with world class cloud solutions, your challenge is to unlock the potential of enterprise customers through insight and storytelling to demonstrate clear business value accelerating their Digital Transformation and success. High level customer satisfaction is a key measure, as are revenue/consumption targets.
The most successful Senior Account Managers are keen on meaningful customer engagement, value diverse perspectives and are able to integrate a variety of views into a value proposition for our customers. The best Senior Account Managers are resourceful leaders of virtual teams, and curious to listen and learn from their customers. These attributes allow them to advise confidently and elevate their customer’s business.
This role will support large/global companies headquartered in Switzerland and will be orchestrating an international team.
**Responsibilities**:
**Customer Engagement**:
- Proactively cultivates relationships with customers and uses Microsoft sales strategies with executive, business, and technical decision makers at high levels of the customer's organization through consultative engagement to establish alignment and secure buy-in and execution. Connects the customer to Microsoft business and technical executives. Establishes Rhythm of Business (RoB) with top customer sponsors to regularly highlight the value of the Microsoft solutions and subsequent Return on Investment (ROI). Works with the customer partners foster trust and brand growth and loyalty through multiple levels (e.g., managers, executives) of the customer's organization in the assigned accounts. Assists partners in joint-selling by establishing joint desire to create new go-to markets by starting to build relationships in new markets (e.g., Vice President). Leverages digital selling methods (e.g., digital) to grow your network and create a pipeline, consume account-based marketing output, and reflect in the engagement strategy in our customer plan.
- Proactively develops a comprehensive understanding of the customer's business and technology needs and priorities for each assigned account. Identifies opportunities to drive optimizations and new business and technology solutions based on customer's strategies. Presents solutions and ideas based on customer insights. Advocates on behalf of the customer internally, ensuring requests and needs of assigned accounts are being addressed. If industry aligned, also develops a comprehensive understanding of the customer's industry.
- Supports business transformation through technology for assigned accounts in multiple business units to drive business outcomes and create business value for customers. Leverages consultative and insightful listening skills that disrupts the mindset of customers by bringing innovative ideas that showcase the need for change and new strategic direction. Is sought out by the customer for guidance related to transformation. Proactively involves corporate resources and engages cross-industry resources to drive customer transformation. Ability to influence and mitigate proactively competitive risk. Ensures line-of-business wins are captured (e.g., customer write ups) as reference for scale through insightful listening.
**Account Management**:
- Develops and oversees the execution of account plans utilizing common sales and delivery methodology for the Microsoft sales organization for multiple accounts and works to ensure engagements yield high volume sales for both Microsoft and the customer that are on track with goals, outcomes, and forecasts. Leads multiple, diverse, and high-performing teams and coordinates with internal industry experts on account planning and execution for various accounts. Coordinates with industry experts to identify new business opportunities and drive account growth. Leads extended team and embraces partners to scale business by understanding partner goals and creating an interest in mutual business growth, and deep understanding of plan to ensures achievement of revenue and consumption targets and drives integrated joint account governance through customer p
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