Customer Payment Manager Europe Ahold Delhaize

vor 2 Wochen

Geneve, Schweiz Ahold Vollzeit

What do we offer?
- To be courageous- To live wholeheartedly- To keep growingWhat do you bring?
- Passion for your expertise- An entrepreneurial attitude- High focus on quality How you can

make a difference

Ahold Delhaize Finance Company
Location: Geneva, Switzerland

**Hi, we are Ahold Delhaize, a global family of caring brands**
Helping people eat well, save time, and live better. That is what Ahold Delhaize (55m weekly customers, 413k colleagues) stands for. As one of the world’s largest and most forward-thinking food retail groups, our global family of local brands creates inspiring shopping experiences. Whether people shop at brick-and-mortars, prefer quick pick-ups, or opt for the convenience of ordering online, Ahold Delhaize delivers.

We are growing our business quickly but responsibly. We advocate and accelerate sustainable retailing, responsible sourcing, supporting local communities, and helping customers make healthier choices in a world in transition. That requires the courage and wholeheartedness to have convictions and stand up for what we believe in. It also takes a growth-hacking mindset: tomorrow’s opportunities call for tomorrow’s skills. But most of all, it requires us to be there for the people and communities we serve. #daretocare

**Dive wholeheartedly into these responsibilities**
In this position, you will be responsible for the management of all customer payment transactions both digital and in store across all Ahold Delhaize European markets. The portfolio consists of payments via debit/credit cards, account to account, meal vouchers, digital wallet and any other electronic means of payments. You will be responsible for the management of vendor relations pertaining to both digital and in store electronic customer payment transactions. You will establish and maintain a governance structure across all Ahold Delhaize European business teams in relation to current and new payment types, as well as support our European brand teams with insights and analytics on the current and projected landscape of payments across Ahold Delhaize Europe. You will be tasked with enabling better collaboration and sharing of best practices, providing continuity across all payment’s activities and regions, and enabling greater strategic focus on payments.

Reporting to the Treasury Director, Cash and Risk Management, your main responsibilities will be to:
1. Drive payment strategy and financial performance- Develop and manage payment acquiring strategy and initiatives across regions and support their implementation.
- Manage and support reporting, analytics, business insights in relation to all customer payment methods.
- Maintain pipeline of opportunities and market intelligence in relation to customer payment transactions.
- Analyze market and competitive data to develop, analyze and execute current and new payment methods to enhance customer experience while engaging with all areas of the organization to capture full impact of payment method.
- Drive improvement initiatives by means of simplification, synergies, benchmarking and getting the support across the company on those initiatives and by that increase Ahold Delhaize Europe’s return on investments.

2. Key Performance Indicators- Identify, monitor and make visible business metrics and indices that are universally accepted as key financial performance indicators of payments acceptance.
- Enhance focus on non-financial key metrics e.g., frictionless payment journey, fraud management and conversion rates.

3. Manage all payments 3rd party relationship- Manage all payments 3rd party relationship supporting tools, reporting and analytics.
- Maintain and develop all vendor relationships in relation to electronic customer payment transactions (In store & digital).
- Co responsible with the sourcing unit for negotiating and sourcing for all payment contracts and fees relating to electronic customer payment transactions.

At Ahold Delhaize and our local brands we define diversity broadly, seeing it as inclusive of thoughts and skills, generational differences, LGBTQ+, gender, race and ethnicity, disabilities, nationalities and more, and we accept all people for who they are.

**Your new job and office**
Each brand shares a passion for delivering great food, value and innovations, and for creating inclusive workplaces that provide rewarding professional opportunities. Our brands have also established meaningful, lasting commitments to strengthen local communities, source responsibly and help customers make healthier choices.

**The department**
Ahold Delhaize operates a centralized Treasury in Geneva, Switzerland for the global management of:
- Cash and liquidity.
- Foreign exchange and interest rate risks.
- Debt and equity capital markets.
- Intercompany funding.
- Relationships with banks and credit rating agencies.
- Structuring and procurement of global insurance programmes
- Customer payment acquiring

The Treasury proactively supports bu

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