Associate Director, Rlt Customer Content

vor 1 Woche

Geneve, Schweiz Novartis Vollzeit

**AAA Statement**

**Advanced Accelerator Applications, a Novartis company, is an innovative medicines company focused on the development of products for targeted radioligand therapy and precision radioligand imaging. We are committed to transforming patients’ lives by leading innovation in nuclear medicine.**

**AAA offers professionals the opportunity to face new challenges and pursue a career in a fast growing, technology driven healthcare company. We are passionate about improving patient health by leading innovation in nuclear medicine. We are looking for people who share our commitment to help us achieve this goal. Advanced Accelerator Applications is an Equal Opportunity Employer (EOE).**
- Job Purpose:

- The Associate Director, RLT Customer Content & Channel will develop and manage RLT content that enables efficient and effective omnichannel content at scale and across the International Markets.
- This role will also drive omnichannel engagement efficiency and effectiveness for the International Markets to ensure customer experience excellence and flawless channel execution.
- Major Activities:

- Content:
- Responsible for enabling the business strategy and tactics, ensuring an excellent and integrated omnichannel customer experience
- Contribute and manage RLT content capabilities and processes in partnership CE&E
- Manage asset/content demand and backlog with approved agency partners and internal stakeholder
- Drive reuse, scalability and efficiencies for content with priority countries with on-time project management and excellence in creative quality
- Set up a “one-stop-shop” end to end content management to support the delivery of fit for purpose content increasing Customer Experience opportunities and supporting RLT brand growth
- Collaborate with CE&E to manage interactions with external contractors and vendors / partners in to develop and deliver content including articles, videos, infographics, advertising (social, website, Search, mobile, events, field force engagement, etc.)

Channel:
- Develop best in industry, innovative omnichannel strategies and programs leveraging new channels and emerging technology to support the strategy and leverage emerging trends
- Steward brand engagement across channels in a connected, differentiated, and valued experience including guiding on use of enabling technologies.
- Ensure excellence and coherence in engagement execution and implementation across new and traditional channels to ensure harmonization and avoid siloes); liaison with 3rd party partners and agencies as applicable
- Drive or steward channel capabilities and programs that optimize awareness, trial, conversion, and adherence / retention of customers across multiple products and services
- Provide expertise on channels and optimization of content for the International Market teams with the support of CE&E
- Partner to manage, monitor and optimize channel activation spend within agreed upon budgets with the International Market teams
- Partner CE&E in two-way agency feedback, guidance, and governance to ensure effectiveness and efficiency in our agency model and relationships

**Commitment to Diversity & Inclusion**:

- Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve._

**Minimum requirements**
- Minimum of 5+ years of experience in developing and executing digital marketing / omnichannel customer experience strategies across medical and commercial target audiences with demonstrated results
- 5+ years of experience of omnichannel content development
- Experience in Radioligand Therapy or similar complex therapies required
- Good understanding of Global Customer Experience landscape, development processes and methodologies
- Demonstrated experience of successfully architecting, delivering, and managing an integrated, omnichannel customer experience across multiple brands / therapeutic areas, ideally in the pharmaceutical industry
- Ability to define consistent Customer Experience frameworks (e.g., journey mapping, personae, briefs, content strategy, etc.)
- Demonstrated experience in collecting and synthetizing customer insights (via a mix of qual and quant methodologies) into consistent, actionable outputs to solve marketing challenges and drive personalization at scale; includes fluency in attribution and predictive content modelling with demonstrated results
- Experience of successfully leveraging digital innovation to improve business outcomes and maximize customer value; fluency / knowledgeable in key marketing automation and reporting platforms
- Aligned with Novartis Values & Behaviours

Language(s): Fluency in spoken and written English; other languages helpful but not required
Education: Advanced university degree in Business and / or pharmacology, pharmacy or medicine
Possible locations: Switzerland (Geneva or Basel); East Hanover (NJ, USA)
RLT

**Division**
- Oncology

**Bu

  • Associate Director, Rlt Customer Engagement

    Vor 6 Tagen

    Geneve, Schweiz Novartis Vollzeit

    **AAA Statement** **Advanced Accelerator Applications, a Novartis company, is an innovative medicines company focused on the development of products for targeted radioligand therapy and precision radioligand imaging. We are committed to transforming patients’ lives by leading innovation in nuclear medicine.** **AAA offers professionals the opportunity to...

  • Associate Director Rlt Customer Experience Design

    vor 1 Woche

    Geneve, Schweiz Novartis Vollzeit

    **AAA Statement** **Advanced Accelerator Applications, a Novartis company, is an innovative medicines company focused on the development of products for targeted radioligand therapy and precision radioligand imaging. We are committed to transforming patients’ lives by leading innovation in nuclear medicine.** **AAA offers professionals the opportunity to...

  • Director, Rlt Customer Service

    vor 1 Woche

    Geneve, Schweiz Novartis Vollzeit

    **AAA Statement** **Advanced Accelerator Applications, a Novartis company, is an innovative medicines company focused on the development of products for targeted radioligand therapy and precision radioligand imaging. We are committed to transforming patients’ lives by leading innovation in nuclear medicine.** **AAA offers professionals the opportunity to...

  • Associate Director, Rlt Customer Experience Strategy

    vor 1 Woche

    Geneve, Schweiz Novartis Vollzeit

    **AAA Statement** **Advanced Accelerator Applications, a Novartis company, is an innovative medicines company focused on the development of products for targeted radioligand therapy and precision radioligand imaging. We are committed to transforming patients’ lives by leading innovation in nuclear medicine.** **AAA offers professionals the opportunity to...

  • Director, Rlt Customer Supply

    vor 1 Woche

    Geneve, Schweiz Novartis Vollzeit

    **AAA Statement** **Advanced Accelerator Applications, a Novartis company, is an innovative medicines company focused on the development of products for targeted radioligand therapy and precision radioligand imaging. We are committed to transforming patients’ lives by leading innovation in nuclear medicine.** **AAA offers professionals the opportunity to...

  • Manager, Customer Platforms Reporting

    Vor 2 Tagen

    Geneve, Schweiz Novartis Vollzeit

    **AAA Statement** **Advanced Accelerator Applications, a Novartis company, is an innovative medicines company focused on the development of products for targeted radioligand therapy and precision radioligand imaging. We are committed to transforming patients’ lives by leading innovation in nuclear medicine.** **AAA offers professionals the opportunity to...

  • Copy of Associate Director, Legal Strategies

    vor 17 Stunden

    Geneve, Schweiz Center for Reproductive Rights Vollzeit

    **Job Title**:Associate Director, Legal Strategies, Innovation and Research **Department**:Global Legal Strategies **Center Background**: The Center for Reproductive Rights (the Center) is a global human rights organization working to ensure that reproductive rights are protected in law as fundamental human rights around the world. With offices in New York...

  • Associate Director, Clinical Operations

    vor 1 Woche

    Geneve, Schweiz Proclinical Vollzeit

    An opportunity has opened for an Associate Director, Clinical Operations or Director, Clinical Operations to join an established pharmaceutical company near Geneva, Switzerland on a permanent basis where you'll focus on overseeing their early phase development portfolio within oncology. Our client is a medium sized company who has a great reputation in the...

  • Director Marketing Europe

    Vor 5 Tagen

    Geneve, Schweiz Carrat Vollzeit

    Carrat is a startup specializing in the protection of women through technology. We produce connected luxury bracelets that allow women in danger to call for help and warn their loved ones. As part of the product launch, we are expanding our team and want to accelerate our digital development. The Director Marketing, will oversee the ideation, development...

  • Associate Creative Director

    vor 17 Stunden

    Geneve, Schweiz Havas Group Vollzeit

    Hybrid Agency: Havas Village Geneva Job Description Summary: En tant qu’Associate Creative Director, vous seconderez le Chief Creative Officer en supervisant le développement de matériel créatif, de la conception à la production. Background concepteur rédacteur. Job Description: Vos compétences requises en tant de Associate Creative...

  • Deputy Boutique Director

    Vor 7 Tagen

    Geneve, Schweiz Cartier Vollzeit

    Code de référence: 83148**Deputy Boutique Director**: - Genève, GE, CH- PermanentL’histoire de Cartier repose sur l'audace et la passion. Nous avons adopté un esprit pionnier et audacieux qui continue d’inspirer nos équipes, tous métiers confondus, de nos boutiques à nos ateliers et nos sièges sociaux depuis plus de 170 ans. Nous comptons plus...

  • Customer Support Associate

    Vor 6 Tagen

    Geneve, Schweiz FlowBank Vollzeit

    At FlowBank we offer you to be a part of a great journey, in a Company with a clear start-up attitude and with global coverage. Our work environment is truly international with a diverse and talented group of people. It never stands still it's dynamic, fast moving and always exciting! Project-orientation and change is constant. We empower every employee to...

  • Associate Buyer

    Vor 2 Tagen

    Geneve, Schweiz Labcorp Vollzeit

    **Position Summary**: **The Associate Buyer liaises globally with supplier for order follow-up and specifics demand from internal stakeholders. The Associate Buyer solves issues related to items, inventory, replenishment, vendors, QC issues, return and credit notes.**: **Major Responsibilities and Task Statements**: **Essential Functions**: **Process...

  • Expert Project Leader

    Vor 4 Tagen

    Geneve, Schweiz Boston Consulting Group Vollzeit

    **Who We Are**: Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building...

  • Sales Associate

    Vor 7 Tagen

    Geneve, Schweiz GiGroup Vollzeit

    For our important client, Italian Luxury Fashion Company, we are looking for: Sales Associate - Geneva For our Client's boutique in Geneva, we are looking for someone responsible for excellent customer care and service quality to make every customer feel welcomed and cherished on an exclusive level. DUTIES AND RESPONSIBILITIES - Achieve and exceed...

  • Associate Director Adobe Workfront

    Vor 6 Tagen

    Geneve, Schweiz IBM iX Vollzeit

    IBM iX -It’s never been a better time to be a creator. Wir sind IBM iX: Consultancy, Digitalagentur, Design-Studio und Tech-Company in einem. Unsere 1.200+ digitalen Expert*innen in DACH und Kroatien begleiten Menschen, Marken und Organisationen agil und kollaborativ: von der Analyse und Idee über Business-Case, Design-Vision und MVP-Entwicklung bis zu...

  • General Services Mail Room Associate

    vor 1 Woche

    Geneve, Schweiz JTI - Japan Tobacco International Vollzeit

    We’re JTI, Japan Tobacco International and **we believe in freedom**. We think that the possibilities are limitless when you’re free to choose. In fact, we’ve spent the last 20 years innovating, creating new and better products for our **consumers to choose from**. It’s how we’ve grown to be present in 130 countries. But our business isn’t just...

  • Sales Associate

    Vor 6 Tagen

    Geneve, Schweiz FlowBank Vollzeit

    At FlowBank we offer you to be a part of a great journey, in a Company with a clear start-up attitude and with global coverage. Our work environment is truly international with a diverse and talented group of people. It never stands still it's dynamic, fast moving and always exciting! Project-orientation and change is constant. We empower every employee to...

  • Director Airports, Infrastructure and Customer

    Vor 7 Tagen

    Geneve, Schweiz International Air Transport Association (IATA) Vollzeit

    Employment Type: Permanent Contract Duration: About the team you are joining Reporting to the Senior Vice President of Operations, Safety & Security division (OSS), the Director Airports, Infrastructure and Customer Experience will be responsible for defining and implementing the strategy on all aspects of the passenger journey. The position is also...

  • Account Director

    Vor 7 Tagen

    Geneve, Schweiz Merkle DACH Vollzeit

    Company Description **We Dream. We Do. We Deliver.** **As a full-service, data-driven customer experience transformation, **we partner with Top 500 companies in the DACH region and in Eastern Europe. Originally from Switzerland, Merkle DACH was created out of a merger Namics and Isobar - two leading full-service digital agencies. **Our 1200+ digital...