Deputy Boutique Director

Vor 7 Tagen

Geneve, Schweiz Cartier Vollzeit

Code de référence: 83148**Deputy Boutique Director**:

- Genève, GE, CH- PermanentL’histoire de Cartier repose sur l'audace et la passion. Nous avons adopté un esprit pionnier et audacieux qui continue d’inspirer nos équipes, tous métiers confondus, de nos boutiques à nos ateliers et nos sièges sociaux depuis plus de 170 ans. Nous comptons plus de 8500 collaborateurs de 90 nationalités différentes qui partagent un esprit indépendant et un engagement envers l’excellence, et qui ont pour ambition d’enrichir en permanence l’héritage de la maison en repoussant les limites de la créativité.

**DEPUTY BOUTIQUE DIRECTOR**:
The Deputy Boutique Director **leads and elevates his/her team** to provide exceptional experiences for all clients - achieving or exceeding the boutique's sales goals.

The Boutique Deputy Director **inspires his/her team and others to cultivate each client encounter into an ongoing, trusting relationship** that will continue to drive the Cartier legacy.

**HOW WILL YOU MAKE AN IMPACT?**

With your exceptional ability to lead and develop an outstanding team who constantly deliver a memorable customer experience, you will be instrumental in:
**Contribute to the overall Boutique growth**
- Proactively identify business challenges and create realistic solutions and measurable success goals
- Drive sales and care service teams to consistently achieve or exceed sales targets and KPIs
- Master expertise of the boutique business and assess local market opportunities to implement a proactive and effective sales strategy
- Develop a deep understanding of the competitive landscape, surrounding community, local trends

**Communicate a compelling vision and inspires others to deliver results**
- **Promote a positive and professional team environment that foster trust, integrity and superior performance standards, leading by example**
- Maintain a level of optimism and energy when faced with setbacks or significant challenges; conceptualize and action new creative solutions
- Demonstrate managerial courage and communication savviness to inspire the team to perform at a high level
- Highly skilled in productively managing difficult and complex interpersonal situations
- Monitor, support and develop the team to elevate the team experience and define individual development plans / coach on-the-spot
- Engage the team and regular communicate about Maison's vision, strategy & common business goals (i.e regularly conduct team meetings, morning briefs..)

**Operational excellence**
- Influence continuous operational improvements and adapt the boutique business model to the client journeys
- Manage and resolve customer issues, delighting and retaining the client relationship
- Manage the customer flow on the shop floor ensuring no client is left unattended and exceptional service is delivered
- Promote a “continuous improvement mindset” by creating the conditions to collect feedback from the team on pain points and brainstorming on possible solutions

**Ambassadorship and Maison Image**
- Act as Maison ambassador and uphold boutique image
- Embrace the true value of the Maison DNA and lead by example
- Partner appropriately within boutique team and Corporate to ensure that the boutique meets Cartier standards through regular maintenance and cleaning
- Opportunity to promote Maison’s heritage, products, and employer of choice in all external interactions including social media

**HOW WILL YOU EXPERIENCE SUCCESS WITH US?**

We believe in shared success and understanding that with your actions you elevate your team and Maison. To contribute to team success, you will have:

- You are an agile and empathic talent, that has already experienced the field of luxury retail and management for at least 7 to 10 years
- Required experience in leading leaders and managing direct reports
- Experience leading complex business environments or projects (i.e., multi-level locations, opening a boutique, leading HJ events)
- Excellent analytical, organizational, and interpersonal communication skills are required
- Strong understanding of client service needs and priorities (internal and external)
- Strong attention to detail with the ability to handle multiple tasks simultaneously with accuracy and precision
- Able to build strong relationships to effectively manage sales associates towards company objectives
- Strong communication, customer oriented, strong collaborative spirit, enthusiastic are your strength
- You are able to build a Digitally-Savvy workforce
- Very good proficiency in French & English, any other language skills a plus

**HOW DO WE KEEP YOU SMILING**:

- This role will help build your knowledge and experience in all aspects of Leadership.
- A plethora of opportunities within Cartier and the Richemont Group to help you develop and take your career to the next level.

**YOUR JOURNEY WITH US**:

- After being shortlisted, you will receive a phone interview from our HRBP to discuss the role

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