Customer Experience Manager

vor 2 Wochen

Zurich, Schweiz Air Canada Vollzeit

**Description**

**Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.**

Actively support and supervise the daily Operations of Zurich Airport to ensure safe and secure and customer-oriented service under the direction of the Manager Airport Operations in Zurich

**Key Functions**:

- Supervise the daily operations of the respective station, including above and below the wing activities, SMS and other applicable regulatory authorities including a strong partnership with the branch safety team.
- Plan employee schedule, development and anticipate, identify, as well as, resolve staffing issues with a results-oriented approach.
- Responsible for promoting safety in all operations and ensure that the safety, security and service standards are observed, monitored and practiced consistently and in compliance, by reporting incidents/accidents promptly and efficiently
- Coordinate/Support all audits and to ensure identification of root cause and implementation of corrective measures to address any vulnerabilities or opportunities found and measure effectiveness.
- Coordinate Emergency Response Procedures with HQ and Star Alliance Partners as well as Airport Authority and Handling Agents. Maintain accurate Manuals and participate in Emergency Procedure Training.
- Responsible for performance results (OTP, PAWOB, Overcatering, etc.) and implement corrective actions when required to ensure optimal result working closely with all relevant stakeholders and HQ Team and ensure Deliver on our customer promise especially in case of irregular Operations (delays, cancellations, Denied Boarding Cases, etc.)
- Ensure regular communication with all appropriate operational groups to stay abreast of any change in activities and needs, especially during IRROPS, and ensure customers are informed and addressed, with care and class.
- Hold new employee training to ensure a consistent understanding and approach regarding Air Canada product and services workshops.
- Participate in negotiating ground handling contracts to ensure a cost-efficient and safe operation in order to ensure quality service delivery per signed contract.
- Coordinate activities with Star Alliance Partners making sure CodeShare Agreements and procedures are correctly reflected. Attend SAAT meetings to defend Air Canada's interests at the Airport
- Represent Air Canada at meetings and workshops with various Authorities and defend Air Canada's interests
- Monitor, maintain and report on Budgets, Cost Control, Accounting activities

NOTE: MAY INCLUDE OTHER RELATED TASKS.

**Qualifications**
- Bachelor's degree or equivalent in a relevant field with at least 2 years of experience in a leadership role and/or experience in the airline industry
- Strong understanding of airport operations and passenger movements
- Excellent verbal and written communication skills with the ability to converse with all levels of an organization as well as high-ranked external figures, with care and class
- Able to respond, influence and proactively create mutually acceptable solutions, always with Air Canada best interests in mind
- Must have ability to work shift, weekend and statutory holidays and work beyond rostered hours due to irregular flight operations
- Strong commitment to teamwork & commitment to employee engagement
- Excellent Interpersonal skills
- Rigor and autonomous with strong organizational and prioritization skills
- Adaptability and ability to support change management initiatives
- Possess an energetic and tenacious attitude
- Fluent in German and English - French language an asset
- Demonstrate passion for travel
- Advance knowledge of Word, Excel
- Advance knowledge of Departure Control System (DCS); knowledge of ALTEA system, an asset.
- Right to work in Europe

**Conditions of Employment**:
**Linguistic Requirements**

**Diversity and Inclusion**

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees' unique contributions to our company's success.

  • Customer Experience Manager

    vor 1 Woche

    Zurich, Schweiz Novo Nordisk Vollzeit

    Customer Experience Manager **Category**:Project Management & Agile**Location**:Zurich, Switzerland Zurich, CH- Join Novo Nordisk and Shape the Future!- Are you passionate about customer experience? Do you thrive on designing, orchestrating, and executing impactful customer engagement strategies? Novo Nordisk, a global leader in healthcare, invites you to...

  • Engagement & Customer Experience Manager Digital

    vor 2 Wochen

    Zurich, Schweiz CH Media Holding AG Vollzeit

    **Deine Aufgaben**: - Du bist verantwortlich für die Entwicklung und Umsetzung der Strategie des neu geschaffenen Bereichs “Customer” der digitalen regionalen TV-, Radio - und Today-Portale - Dein neuer Bereich “Customer” verantwortet die Themen Registration und Retention des Customer Lifecycles mit Fokus auf Login und Gamification als Engagement -...

  • Customer Experience and Service Contracts Manager

    vor 2 Monaten

    Zurich, Schweiz LHH Vollzeit

    A key player in the international automotive industry, is currently seeking a dedicated professional to join their team as Customer Experience and Service Contracts Manager. In this role, you will be responsible for fostering customer loyalty within the aftersales division and developing effective communication strategies for Customer Relationship...

  • UX/UI Designer Und Customer Experience Manager

    Vor 5 Tagen

    Zurich, Schweiz PMS Schönenberger AG Vollzeit

    **UX/UI Designer und Customer Experience Manager 80-100% (m/w/d)**: **Imagine Simple. Imagine Scayla** **Aufgaben** Das Team ist klein, aber jeder spielt eine grosse Rolle. Zu Deinen zukünftigen Hauptaufgaben gehören: - Verantwortung für das UX/UI Design und eine leitende Rolle bei Designthemen - Entwicklung von ansprechenden Designs, Wireframes,...

  • Ehl Customer Experience Intern

    vor 2 Wochen

    Zurich, Schweiz Gate Gourmet Vollzeit

    We’re looking for motivated, engaged people to help make everyone’s journeys better. Internship Summary: This internship within the Customer Experience team offers an exciting opportunity to be an integral part of the team responsible for enhancing the customer experience by coordinating customer experience projects and customer engagement events. In...

  • Customer Experience Coordinator

    vor 2 Monaten

    Zurich, Schweiz Bruker Vollzeit

    Présentation: The Customer Experience Coordinator is the face to our internal as well as external customers, they are responsible for ensuring Customer Experience is the core focus from initial inquiry pre-qualification to order entry to cash communication. - You will be responsible for receiving and answering customer enquiries by telephone, following...

  • Customer Experience Spezialist

    vor 4 Wochen

    Zurich, Schweiz smiti AG Vollzeit

    Die smiti AG in Horgen ist spezialisiert auf Verleih und Vermittlung von Spezialisten in den Bereichen IT, HR, Sales, Finance, Marketing und Merchandise. Für unseren Kunden im Raum Zürich suchen wir einen/e** Customer Experience Spezialist - (a) - Festanstellung** **Ihre Aufgaben** - Du entwickelst USP’s & einzigartige Momente mit der Marke Migros Bank...

  • Customer Marketing Manager

    vor 3 Wochen

    Zurich, Schweiz Open Systems AG Vollzeit

    You are a Marketing professional with proven experience dealing with international customers within the tech industry? This job is for you: **Customer Marketing Manager** **The role**: Open Systems is looking for an enthusiastic and innovative Customer Marketing Manager (M/F/d). Ideally this role requires domain knowledge of cyber security as well as...

  • Digital Commerce Customer Experience Lead

    Vor 6 Tagen

    Zurich, Schweiz ABB Vollzeit

    **Digital Commerce Customer Experience Lead**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations....

  • Customer Experience Manager

    vor 2 Wochen

    Zurich, Schweiz Swiss RE Vollzeit

    We are looking for a Customer Experience & Engagement Manager with proven CX&E experience in the corporate or public sectors, strong client facing capabilities and commercial mindset to support our delivery of In Force Solutions (IFS) to Life & Health (L&H) insurers in EMEA. Are you a creative thinker, with proven ability to be able to translate ideas and...

  • Customer Experience Advisor

    vor 4 Wochen

    Zurich, Schweiz Quadient Vollzeit

    **Connect with Quadient** Quadient is a global leader in customer communication solutions. With over 100 years’ of experience and still going strong, we aim to be the driving force behind the world’s most meaningful customer experiences. Our success in delivering innovation and business growth is inspired by the connections our people create every day,...

  • Customer Experience Advisor

    vor 7 Stunden

    Zurich, Schweiz Quadient Vollzeit

    **Connect with Quadient** Quadient is a global leader in customer communication solutions. With over 100 years’ of experience and still going strong, we aim to be the driving force behind the world’s most meaningful customer experiences. Our success in delivering innovation and business growth is inspired by the connections our people create every day,...

  • Client Experience Manager

    vor 2 Wochen

    Zurich, Schweiz UBS Vollzeit

    Switzerland - Zürich - Marketing and Communications - Group Functions **Job Reference #** - 276486BR **City** - Zürich **Job Type** - Full Time **Your role** - As the Client Experience Manager for the UBS Social Impact team, your role is to ensure an outstanding client experience within the Social Impact realm. - You do this by implementing the defined...

  • Global Customs Manager

    vor 4 Wochen

    Zurich, Schweiz Hitachi Zosen Inova Vollzeit

    **Global Customs Manager**: Hitachi Zosen Inova AG Zürich (Schweiz) Presence / Mobile Work experience Commercial professions (other) Purchasing, Materials Management, Logistics **About us**: - Zurich-based green-tech company Hitachi Zosen Inova (HZI) is a global leader in solutions for energy transition and circular economy including Energy from...

  • Regional Sales Manager, Dach

    vor 2 Wochen

    Zurich, Schweiz Radware Bot Manager Vollzeit

    Regional Sales Manager, DACH - Switzerland - (2400003D) Regional Sales Manager, DACH - Switzerland Radware is looking for a Regional Sales Manager in DACH to engage Radware within key Enterprise industries. To define and represent the enhanced Radware proposition to defined players in this market segment and to aggressively grow Radware’s market share...

  • Customer Experience Manager

    Vor 5 Tagen

    Zurich, Schweiz Sunrise GmbH Vollzeit

    Join us in the top league! We are the largest private telecommunications company in Switzerland and a subsidiary of Liberty Global - With Switzerland’s leading gigabit fiber optic network and one of the world’s best mobile networks, we are headed right to the very top. Our goal is clear: To become the national champion, pioneering the market....

  • Junior Customer Success Manager

    vor 2 Wochen

    Zurich, Schweiz Beekeeper Vollzeit

    We are looking for the most talented individuals that are energized by working in fast-paced and international environments. Our team is passionate, dedicated and highly motivated to tackle the daily challenges of a SaaS scale-up. We constantly improve our processes to support our team and business to grow at a fast pace in a sustainable manner. As a...

  • Customer Marketing Manager

    Vor 5 Tagen

    Zurich, Schweiz Brame AG Vollzeit

    Customer Marketing ManagerZurich or HamburgApply now Brame, a dynamic B2B MarTech startup headquartered in Switzerland, seeks a passionate and experienced Customer Marketing Manager to join our team in Hamburg or Zurich. We are dedicated to revolutionizing the world of gamification marketing and helping businesses across industries enhance their customer...

  • Customer Parts Repair Manager

    Vor 6 Tagen

    Zurich, Schweiz SR Technics Vollzeit

    Your tasks - Manage the repair orders to fulfil the contractual obligation in accordance with the existing processes (i.e 3rd party business, customer feedback, teardown process) - Proactively manage and solve commercial and technical issues with the support of the internal organization and with proper tools (i.e. EOR) - Proactively develop the customer...

  • Customer Experience Strategist

    Vor 5 Tagen

    Zurich, Schweiz Eraneos Switzerland AG Vollzeit

    Als Teil eines dynamischen und innovativen Teams treibst du die digitale Transformation unserer Kunden voran und gestaltest mit uns einzigartige Kundenerlebnisse von Morgen! Das ist der Job - Deine Hauptaufgaben bei Eraneos- Entwicklung und Implementierung von Customer Experience Strategien für unsere Kunden.- Durchführung von Markt - und Kundenanalysen...