Head of Intelligent Enterprise Customer Experience

Vor 2 Tagen


Zurich, Schweiz SAP Vollzeit

**What we offer**

**ABOUT THE ROLE**

We drive IT modernization and enable rock-solid system operations of CX web channels while managing our available resources. Ensure high availability of SAP Customer Experience Applications Manage within given resources and automate key Customer Experience operational processes (e.g. Deployments, Test Automation) Transform identified/applicable SAP Customer Experience systems to state of the art cloud solutions.

Within Intelligent Enterprise Solutions, the Global Head of IE Customer Experience Solutions will report to the CIO and lead a team of highly professional leaders who drive the following areas:

- Digital Collaboration Solutions

Simplifies the customer experience through a clear delivery focus on Customer Portals, SAP Community and Employee Web channels. Aims to harmonize the experience across these channels with digital cross capabilities like E-Commerce, Identity & User Management, Experience Management and Search.
- Marketing Solutions
- Customer Influence & Interaction

Provides direct & indirect services and channels, such as SAP for Me, Identity & User Management, and SAP Trust Center, for the entire customer lifecycle by focusing on customer and business views. Bringing customers and development teams together in all development phases to jointly shape SAP’s future solutions. Connecting requirements to SAP’s strategy through customer councils, customer influence programs, user groups, and individual dialogue to ensure a closed customer feedback and engagement loop across all services and self-services.
- Go to Market Processes

Connects, harmonizes, simplifies and scales GTM business processes together with business owners to create demand for our unique value proposition to customers that enhance the overall customer experience and business outcomes. With multidisciplinary expertise, we offer business-led and insights-driven consulting, process design, documentation, enablement and performance measurement.
- Architecture & Universal Capabilities

CXS Architecture is a unified CXS wide technical Architecture discipline to assure design and technology consistency and cohesion across CXS. CXS Universal Capabilities builds and adapts foundational technology Capabilities that are often use case agnostic and can be leveraged by the various CXS subdomains as accelerators, with emphasis on Data & Analytics services.
- CXS Transformation & Operations

Responsible for customer experience strategy, orchestrating and driving the CXS transformation agenda as well as for business management and operations within the CXS organization.

**RESPONSIBILITIES**- Responsible for e-commerce and technology marketplaces
- Own global SAP technology events and event experience in partnership with the global marketing events team
- Act as Technology Leader for Customer Success
- Evangelize Service Now Corporate Center of Excellence
- Responsible for coordinating with and leveraging SAP Global Demand Center infrastructure and to accelerate digital initiatives
- Partners with SAP Customer Experience COE and Regional Sales leadership to train, enable, and optimize velocity and conversion of leads from global digital campaigns to acceptance by the SAP Customer Experience field organization
- Owns end-to-end customer experience solutions, from strategy to delivery excellence
- Responsible for building and managing worldwide customer community, including regular program of community engagement through digital events; knowledge and ownership of customer engagement tools and ticketing systems
- Responsible for coordinating with SAP Customer Experience General Managers and Product Marketing for executing targeting installed base marketing programs to support product launches, migrations, cross-sell and upsell
- Leading CXS’s transformation towards a business functional customer-centric organizational model.
**REQUIREMENTS**
- MBA or advanced degree in related discipline (e.g., Business Administration, Engineering or Computer Science) required.
- Deep understanding of and publishing history towards SAP, ERP systems, and the IT market / future trends within marketing 2.0, Org structuring of technology organizations
- Technology Leader with a strong footprint in marketing and or digitalization, a Marketing Leader with a strong technology footprint or a Product Engineering Leader in Customer Experience
- Thought leader in Digitalization and Digital Experience area, also bringing in outside in views of latest technologies, comparable to a Chief Digital Officer
- Well-rounded understanding of strategy execution and business operations
- Strong marketing 2.0 technology experience w/ technology transformation knowledge through inhouse digital transformation projects spanning multiple countries in both large enterprises as well as management consultancies
- Successful leading a high performing team in a highly matrixed organization
- Demonstrated ability to drive change and to influence th



  • Zurich, Schweiz STASH Vollzeit

    We deliver groceries and household articles in 10 minutes so that our customers have more time for the things that really matter to them. We are redefining the way people buy groceries. Become part of the change by joining a great team dedicated to giving people back their time and creating a shopping experience that is 10x better than anything you've ever...


  • Zurich, Schweiz Link Talent Vollzeit

    A strategic leadership role directly reporting to the CEO - A chance to work with a prestigious team in the luxury aviation industry - A vibrant, international workplace in the scenic city of Zurich Join our client, a** leading innovator in the luxury aviation industry**, renowned for its excellence in providing bespoke aircraft management solutions and...


  • Zurich, Schweiz Swarovski Vollzeit

    At Swarovski, where innovation meets inspiration, our people desire to explore, experience and create. We are looking for a Head of Customer Engagement & Retention (CRM), where you will get a chance to work in a rewarding role within a diverse team that is pushing boundaries. Be part of a truly iconic global brand, learn and grow with us. We’re bold and...

  • Head of User Experience

    vor 7 Monaten


    Zurich, Schweiz ABB Vollzeit

    **Head of User Experience**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are...


  • Zurich, Schweiz grape Vollzeit

    Ready to revolutionize the future of employee insurance? Join us on an exciting journey to build the world's first fully digital employee insurance! Traditionally, the employee insurance industry and its processes have been cumbersome. Administrative headaches for HR managers, payroll managers, employees, doctors and claims managers, were the norm....


  • Zurich, Schweiz ABB Vollzeit

    **GBS IS Head of Consumer Experience**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together,...

  • Head of Ngo Gtm

    vor 1 Woche


    Zurich, Schweiz Convera Vollzeit

    Head of NGO Vertical (GTM - Global) Bring your talent, experience, and potential to join a world-class Fintech GTM organization at Convera, driving the growth of our NGO vertical. **Motivated by our values**: Customer Champions, Growth Minded, Truth Seekers, Fast Movers, High Achievers, Respectfully Candid We are the largest non-bank B2B cross-border...


  • Zurich, Schweiz Teads Vollzeit

    Teads are looking for a **Customer Experience (AdOps) Manager** to join our amazing team in Zurich, Switzerland. As a member of our Operations team, our Customer Experience Managers are fully responsible for the setup, optimisation, and performance of our advertising campaigns. It is a highly varied role that encompasses al of the ways our clients want to...


  • Zurich, Schweiz Swarovski Vollzeit

    At Swarovski, where innovation meets inspiration, our people desire to explore, experience, and create. As a Head of Global Customer, Client & After Sales Service you will get a chance to work in a rewarding role within a diverse team that is pushing boundaries. Be part of a truly iconic global brand, learn and grow with us. We’re bold and inventive,...

  • Enterprise Architect

    Vor 4 Tagen


    Zurich, Schweiz Julius Baer Vollzeit

    At Julius Baer, we celebrate and value the individual qualities you bring, enabling you to be impactful, to be entrepreneurial, to be empowered, and to create value beyond wealth. Let’s shape the future of wealth management together. Are you keen on building up the foundation allowing for efficient development of strategies on the business / IT-interface?...


  • Zurich, Schweiz 3Brain Vollzeit

    Job Offer The Company 3Brain AG is a Swiss deep tech company working on cell-electronic interfaces that link biological networks to computers via custom-made semiconductor microchips. Our mission is to empower life scientists to probe intelligent networks, accelerate biomedical discoveries for the benefit of patients, and create a future more exciting than...

  • Head of Marketing

    vor 7 Monaten


    Zurich, Schweiz Caplena Vollzeit

    Caplena is an award-winning Swiss tech start-up. It is _*the*_ **AI tool** to analyze open-ended feedback, wherever it may come from - helping customers to get from texts to real insights, with ease and in no time. Caplena's vision is to become the single place of truth for feedback, where customer-centric companies go to understand the needs, wishes and...


  • Zurich, Schweiz xorlab AG Vollzeit

    xorlab helps build a more cyber resilient world by protecting businesses against never-been-seen-before cyber threats in Microsoft 365, Slack, or Confluence. Our machine-intelligent security platform understands human communication behavior and relationships to uncover sophisticated cyberattacks before they’re delivered to the employees. With xorlab,...


  • Zurich, Schweiz Bruker Vollzeit

    Présentation: The Customer Experience Coordinator is the face to our internal as well as external customers, they are responsible for ensuring Customer Experience is the core focus from initial inquiry pre-qualification to order entry to cash communication. - You will be responsible for receiving and answering customer enquiries by telephone, following...


  • Zurich, Schweiz Sitecore Vollzeit

    Sitecore’s foundation is our diverse group of passionate, smart, innovative, and collaborative individuals located across four continents and over 25 countries. Having a wide range of perspectives, experiences, and skills is what makes us the company we are today. The Sitecore values are what drive and unite us across the globe. **About the Role**: As an...

  • Head of Membership

    vor 7 Monaten


    Zurich, Schweiz On AG Vollzeit

    **In short**: Our vision is to create a Membership program that embodies our mission of igniting the human spirit, by offering unique impactful experiences for our members to engage in movement and community-driven initiatives, enhancing customer loyalty, and fostering social and environmental change. As the Head of Membership, you will be at the forefront...


  • Zurich, Schweiz NonStop Consulting Vollzeit

    Are you interested in furthering your career and moving into a Head of Quality Assurance role? This interesting pharmaceuticals company is hiring and searching for their next Head of Quality Assurance in their start up environment. Here you will be working closely with the CEO of the company, allowing you to learn from them and better your skills and...

  • Head of Packaging

    vor 7 Monaten


    Zurich, Schweiz Swarovski Vollzeit

    At Swarovski, where innovation meets inspiration, our people desire to explore, experience and create. As a Head of Packaging & Brand Experience you will get a chance to work in a rewarding role within a diverse team that is pushing boundaries. Be part of a truly iconic global brand, learn and grow with us. We’re bold and inventive, revealing astonishing...

  • Head of Ngo Vertical

    vor 1 Woche


    Zurich, Schweiz Convera Vollzeit

    Bring your talent, experience, and potential to join a world-class Fintech GTM organization at Convera, driving the growth of our NGO vertical. **Motivated by our values**: Customer Champions, Growth Minded, Truth Seekers, Fast Movers, High Achievers, Respectfully Candid We are the largest non-bank B2B cross-border payments company in the world. Formerly...


  • Zurich, Schweiz Novo Nordisk Vollzeit

    Customer Experience Manager **Category**:Project Management & Agile**Location**:Zurich, Switzerland Zurich, CH- Join Novo Nordisk and Shape the Future!- Are you passionate about customer experience? Do you thrive on designing, orchestrating, and executing impactful customer engagement strategies? Novo Nordisk, a global leader in healthcare, invites you to...