Customer Engagement Manager

vor 6 Monaten

Zug, Schweiz Viatris Vollzeit

3824 Viatris Pharma GmbH

At VIATRIS, we see healthcare not as it is but as it should be. We act courageously and are uniquely positioned to be a source of stability in a world of evolving healthcare needs.

Viatris empowers people worldwide to live healthier at every stage of life.

We do so via:
Access - Providing high quality trusted medicines regardless of geography or circumstance;
Leadership - Advancing sustainable operations and innovative solutions to improve patient health; and

Partnership - Leveraging our collective expertise to connect people to products and services.

Every day, we rise to the challenge to make a difference. As a Customer Engagement Manager (M/F/d) you will be responsible for being an expert of the customer & patient journeys via identifying areas of opportunity and challenges and ensuring the best customer experience with Viatris Switzerland.

Key responsibilities for this role include:

- Creating omnichannel customer journeys based on customer insights
- Developing customer plans and strategies with deep understanding of pharmacy and GP go-to-market model in Switzerland
- Creating & executing bespoke customer solutions customized to different Key Accounts based on the insights generated by you or the wider cross-functional account team
- Building internal and external network in the area of digital health and innovation in collaboration with the omnichannel team
- Implementing innovative beyond-the-pill services in an omnichannel approach including digital, promotion via sales, etc.
- Analyzing sales and market data to find opportunities for growth in specific customer segments
- Maintenance of OTC portfolio: forecasting, budget management, delivery of projects and digital initiatives for the OTC portfolio
- Cross-functional collaboration with Marketing, Omnichannel, and Sales Team

The minimum qualifications for this role are:

- Bachelor’s Degree at University or University of Applied Sciences in life sciences, or Marketing, Economics or Business Management5 years of experience in account management or product management marketing within pharma industry
- Experience in customer engagement / customer insights and digital marketing and in working with cross-functional teams is an asset
- Strong negotiation and communication skills

Excellent German and fluent English (written and oral), French is a plus

At Viatris, we offer competitive salaries, benefits and an inclusive environment where you can use your experiences, perspectives and skills to help make an impact on the lives of others.

Viatris is an Equal Opportunity Employer.

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