Global Customer Order Manager

vor 6 Monaten

Zug, Schweiz SHL Medical AG Vollzeit

SHL Medical is the world-leading solution provider in the design, development, and manufacturing of advanced drug delivery systems with more than 5000 employees worldwide. Our customers include top pharmaceutical and biotech companies from around the globe that require innovative devices such as auto-injectors or pen injectors to effectively deliver their drugs. Headquartered in Switzerland since late 2018, with sites in Sweden, Taiwan, and the United States.

**Job Overview**

The Global Customer order management Manager has a broad range of responsibilities and is a key member of the global S&OP team to actively support the SHL growth ambitions with our customers. With the expansion of our global supply network, this pivotal role involves defining and installing various processes including order processing, inventory tracking, order tracking, shipping and invoice preparations for transportation and customs purposes.

**Main Responsibilities**
- Oversees and owns the entire order fulfillment process, from initial order processing to delivery, ensuring a seamless experience for customers globally
- Coordinates with sales, supply chain, logistics, and finance departments to ensure timely and accurate order processing and fulfillment.
- Owns and drives continuous improvements in the customer order management process (OTC)
- Ensures accurate customer order entry, delivery plan alignments, accurate pricing table usage, timely invoicing, and reconciliation activities
- Establish customer order flows according to agreed supply allocation for multi sourced customers
- Implements and manages order tracking systems to provide customers and internal stakeholders with real-time order status updates.
- Support the supply agreement review and govern the order and forecast execution according to the supply agreements
- Owning the process of creation and changes in customer master data within SAP
- Acts as a BPO for EDI implementations, customer master (BP) set up and be the expert on the SAP SD module
- Owns the customer order process KPI’s, performs root cause analysis, identifies, and using data to drive and implement continuous improvements
- Acts as an active team player and ensures cross functional collaboration on resolving customer business issues on a continuous base
- Ensure the Customer order process descriptions and work instructions are well documented and kept up to date in the relevant systems

**Minimum requirements**
- Bachelor’s degree in business administration, Supply Chain Management, Logistics, or a related field
- Strong experience with SAP ERP (HANA S4)
- 7+ years of demonstrated Customer service/ order management experience
- Team player and ability to develop and manage cross-functional partnerships
- Business acumen and customer centricity
- Proficiency in English

**Preferred Requirements**
- Experience with Salesforce
- Self-starter with strong analytical skills
- Solution oriented with a creative can-do mentality and the ability to anticipate and solve problems in a fast-paced environment

**We Offer**
- A company culture with Focus on Customer, Operate with Ethics and Integrity, Drive Simplicity, Learn and Improve, & Deliver Together.
- Modern working environment with state-of-the-art facilities and technologies
- Challenging assignments in a fast-growing and innovative industry
- Position in a dynamic, international team of highly skilled professionals
- Various opportunities for personal and professional development within a global organization
- Flexible hours and hybrid working policy.

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