Global Customer Order Manager
vor 1 Woche
SHL Medical is the world-leading solution provider in the design, development, and manufacturing of advanced drug delivery systems with more than 5000 employees worldwide. Our customers include top pharmaceutical and biotech companies from around the globe that require innovative devices such as auto-injectors or pen injectors to effectively deliver their drugs. Headquartered in Switzerland since late 2018, with sites in Sweden, Taiwan, and the United States.
**Job Overview**
The Global Customer order management Manager has a broad range of responsibilities and is a key member of the global S&OP team to actively support the SHL growth ambitions with our customers. With the expansion of our global supply network, this pivotal role involves defining and installing various processes including order processing, inventory tracking, order tracking, shipping and invoice preparations for transportation and customs purposes.
**Main Responsibilities**
- Oversees and owns the entire order fulfillment process, from initial order processing to delivery, ensuring a seamless experience for customers globally
- Coordinates with sales, supply chain, logistics, and finance departments to ensure timely and accurate order processing and fulfillment.
- Owns and drives continuous improvements in the customer order management process (OTC)
- Ensures accurate customer order entry, delivery plan alignments, accurate pricing table usage, timely invoicing, and reconciliation activities
- Establish customer order flows according to agreed supply allocation for multi sourced customers
- Implements and manages order tracking systems to provide customers and internal stakeholders with real-time order status updates.
- Support the supply agreement review and govern the order and forecast execution according to the supply agreements
- Owning the process of creation and changes in customer master data within SAP
- Acts as a BPO for EDI implementations, customer master (BP) set up and be the expert on the SAP SD module
- Owns the customer order process KPI’s, performs root cause analysis, identifies, and using data to drive and implement continuous improvements
- Acts as an active team player and ensures cross functional collaboration on resolving customer business issues on a continuous base
- Ensure the Customer order process descriptions and work instructions are well documented and kept up to date in the relevant systems
**Minimum requirements**
- Bachelor’s degree in business administration, Supply Chain Management, Logistics, or a related field
- Strong experience with SAP ERP (HANA S4)
- 7+ years of demonstrated Customer service/ order management experience
- Team player and ability to develop and manage cross-functional partnerships
- Business acumen and customer centricity
- Proficiency in English
**Preferred Requirements**
- Experience with Salesforce
- Self-starter with strong analytical skills
- Solution oriented with a creative can-do mentality and the ability to anticipate and solve problems in a fast-paced environment
**We Offer**
- A company culture with Focus on Customer, Operate with Ethics and Integrity, Drive Simplicity, Learn and Improve, & Deliver Together.
- Modern working environment with state-of-the-art facilities and technologies
- Challenging assignments in a fast-growing and innovative industry
- Position in a dynamic, international team of highly skilled professionals
- Various opportunities for personal and professional development within a global organization
- Flexible hours and hybrid working policy.
-
Customer Operations Supervisor
vor 3 Wochen
Zug, Schweiz Alcon VollzeitProfessional leadership of the local Customer Operations Team. - First point of contact for the team regarding daily business, complex questions, responsible for trainings and teammeetings - Leading team regarding resource planning, vacation, daily business tasks etc. - Coordination of local and wider topics with Sales Manager, Marketing, other...
-
Manager, Global Customer Development
vor 1 Woche
Zug, Schweiz Kenvue Vollzeit**Manager, Global Customer Development**-2307009218W Description Kenvue is currently recruiting for**:Manager, Commercial Lead LAAP** **Hair and Scalp** This position reports into Senior Commercial Director and is based at Zug **Who we are** At Kenvue, part of the Johnson & Johnson Family of Companies, we believe there is extraordinary power in...
-
Global Capacity Planning Manager
vor 1 Woche
Zug, Schweiz SHL Medical AG Vollzeit**Job Overview** The Global Capacity Planning Manager has the primary responsibility of ensuring that global production capacity in all sites aligns with customer demand across all regions worldwide. During SHL’s transition from a single site approach to a global production setup, this role will develop and implement a global production strategy that...
-
Global Supply Chain and Order Management Specialist
vor 2 Wochen
Zug, Schweiz Coopers Group AG VollzeitHow do you feel being the first point of contact for any drop-shipment inquiry?In the role as Global Supply Chain and Order Management Specialist (m/f/d), you will work within the Global Planning department, ensuring the timely delivery of essential healthcare products to individuals around the world. Within this department, the Finished Goods Drop-Shipment...
-
Customer Engagement Process Manager
Vor 7 Tagen
Zug, Schweiz Sonova Audiological Care VollzeitWho we are In a life without sound, our work provides meaning. As a leading provider of innovative hearing care solutions, we are not just a company that makes products: we are a team on a mission to help people enjoy the delight of hearing. To enable a life without limitations, we - through our core business brands Phonak, Unitron, Hansaton, Advanced...
-
Global Value Chain Finance Manager
vor 2 Wochen
Zug, Schweiz Kenvue Vollzeit**Global Value Chain Finance Manager**-2307005458W Description **Global Value Chain Finance Manager** The Global PSE Finance Manager will support Global Value Chain teams, reporting into the Global Consumer PSE Sr. Fin. Manager. This role will partner with the Global Make AS&T leaders as well as the Global Smart Operations Lead and their teams to achieve...
-
Order Intake Representative I
vor 13 Stunden
Zug, Schweiz Exact Sciences Corporation VollzeitPosition Overview The Order Intake Representative I will be responsible for requisition receipt and intake of EMEA portal and orders. This role will contact physicians and other medical personnel when information on the order form is incomplete or unacceptable. The place of work is Zug, Switzerland. Essential Duties Include, but are not limited to, the...
-
Customer Engagement Implementation Manager
Vor 7 Tagen
Zug, Schweiz Sonova Audiological Care VollzeitWho we are In a life without sound, our work provides meaning. As a leading provider of innovative hearing care solutions, we are not just a company that makes products: we are a team on a mission to help people enjoy the delight of hearing. To enable a life without limitations, we - through our core business brands Phonak, Unitron, Hansaton, Advanced...
-
Customer Service Representative
Vor 2 Tagen
Zug, Schweiz MARS Vollzeit**Job purpose** The purpose of the role is to ensure accurate order processing to our customers from receipt of order to delivery and invoicing. This position reports to the Customer Service Manager for the Mars Multisales BEACH cluster. **Key outputs** - Order management and particularly inventory management (VMI) for our customers. You’ll be in regular...
-
Customer Service Coordinator
Vor 2 Tagen
Zug, Schweiz AMAG PHARMACEUTICALS INC Vollzeit**Role Overview** We are currently searching for a Customer Service Coordinator that will be responsible for managing customer relationships globally, creating customer satisfaction goals, increasing customer satisfaction and support the Supply Chain team and all Covis stakeholders to achieve company goals. **What you can expect to do in the...
-
Global Kol and Trainers Engagement Manager
vor 3 Wochen
Zug, Schweiz Guided Solutions VollzeitOur client is an innovative player within the Aesthetics field with recognizable products and pipelines. In order to spearhead the company growth and meet strategic global objectives, we have been tasked with identifying and recruiting an experienced **Global KOL and Trainers Engagement Manager.** **Responsibilities** - Act as an expert on Medical...
-
Client Manager
vor 1 Woche
Zug, Schweiz TCC Global Vollzeit**Client Manager** **Competitive** Salary, **Zug, Switzerland** Currently working with 250+ retailers worldwide across 60 markets and generating revenues of circa €460 million, it has never been a more exciting time for a Client Manager to make an impact within the Germany, Austria and Switzerland (GAS) region, as we look to grow the business. **About...
-
Customs Advisor
vor 2 Wochen
Zug, Schweiz STAEGER PERSONAL PARTNERS VollzeitOur client is a very sucessful, European Energy Supply and Tradig company, headquartered in Switzerland. The energy industry is changing, the company is growing and the company needs the right people to grow with. We are therefore looking for a new team member to support the operations as Excise & Customs Advisor Reporting to the Indirect Tax Manager,...
-
Vp, Global Transportation
vor 2 Wochen
Zug, Schweiz Johnson & Johnson VollzeitJohnson & Johnson is recruiting for the VP Global Transportation. This position can be located in the US, ideally in New Jersey. Zug, Switzerland may also be considered. Relocation can be included, if necessary. Johnson & Johnson Deliver Group is part of Johnson & Johnson’s global Supply Chain organization supporting operations across all of the Johnson &...
-
Supply Chain Alliance Manager
vor 11 Stunden
Zug, Zug, Schweiz VIVUS LLC VollzeitAbout the JobThis role is a crucial part of our global supply chain operations, overseeing the management of distributors and partners in Europe. As a Supply Chain Alliance Manager, you will be responsible for implementing and executing strategies to ensure seamless logistics operations.The successful candidate will report directly to the Director of Finance...
-
Junior Customer Marketing Manager
vor 2 Wochen
Zug, Schweiz coty VollzeitJunior Customer Marketing Manager CB ZUG, Switzerland Wir sind Coty, ein weltweit führendes Kosmetikunternehmen. Als Anbieter von Parfüms sind wir globaler Marktführer und Nummer 3 bei dekorativer Kosmetik. Unser umfassendes Portfolio mit unzähligen renommierten Marken wird in über 150 Ländern verkauft. Wir glauben an Beauty mit einem...
-
Director, Order to Cash Product Owner
vor 13 Stunden
Zug, Schweiz Johnson & Johnson Vollzeit**Director, OTC Product Owner**: **Description**: Johnson & Johnson Consumer Health Supply Chain is recruiting for a Director, OTC Product Owner located in Zug, Switzerland. Consumer Health is defining the future technology roadmap to support digital capabilities as the business spins off as a stand-alone company. As major programs evolve to deliver the...
-
Junior Sales Manager
vor 1 Woche
Zug, Schweiz TCC Global Vollzeit**Junior Sales Manager** **Competitive** Salary, **Competitive** Salary, **Zug, Switzerland** Currently working with 250+ retailers worldwide across 60 markets and generating revenues of circa €460 million, it has never been a more exciting time for a Junior Sales Manager to make an impact within the Germany, Austria and Switzerland (GAS) region, as we...
-
Business Development Manager
Vor 5 Tagen
Zug, Schweiz Global Supply Chain Finance Ltd. VollzeitGlobal Supply Chain Finance Ltd. is the world’s leading financial servicing provider in the Supply Chain Finance (SCF) sector with over 30 years of experience in structuring, implementing and servicing receivables and payables-based programs. GSCF offers innovative and cost-efficient solutions to leading banks, large suppliers and their buyers worldwide...
-
Sr Manager, Global OTC, em Procurement
vor 2 Wochen
Zug, Schweiz Kenvue VollzeitDescription **Global Regulated EM Category, Senior Manager** Kenvue is currently recruiting for Senior Manager, Global EM Regulated Category, Switzerland. **Who We Are** We believe there is extraordinary power in everyday care. Built on over a century of heritage and propelled forward by science, our iconic brands—including NEUTROGENA®, AVEENO®,...