Head of Customer Experience

vor 4 Wochen


Zug, Zug, Schweiz JC New Retail AG Vollzeit
About the Role

We are seeking a highly skilled Head of Customer Experience to join our team at JC New Retail AG. As a key member of our organization, you will be responsible for developing and implementing strategies to enhance customer loyalty and retention.

Key Responsibilities
  • Develop and execute customer loyalty programs to drive engagement and retention
  • Lead the creation of customer lifecycle models to inform business decisions
  • Collaborate with cross-functional teams to develop and implement marketing campaigns
  • Monitor and evaluate campaign performance to optimize results
  • Manage budgets and resources to ensure effective allocation
Requirements
  • 5+ years of experience in digital marketing, CRM, or a related field
  • Leadership and teamwork skills, with ability to work independently
  • Fluent in German and English
About Us

JC New Retail AG is a leading fashion retailer in Europe, with a focus on innovation and customer experience. We offer a dynamic working environment, flexible working arrangements, and opportunities for professional growth and development.



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