Service Transition Manager
Vor 4 Tagen
UMB AG
- UMB AG Basel
- UMB AG Bern
- UMB AG Cham
- UMB AG Frauenfeld
- UMB AG Solothurn
- UMB AG St. Gallen
- UMB AG Volketswil
- UMB AG Zürich-Altstetten
- Berufserfahrung
- IT
**Arbeiten bei UMB, deine wichtigsten Vorteile**:
- sinnvolle, abwechslungsreiche Arbeit
- grossartiges Team
- Wertschätzung
- volle Unterstützung bei Weiterbildungen
- unkomplizierte Strukturen
**Dein Job**:
- Gestaltung der Betriebskonzepte für IT Services mit dem Kunden und Implementierung der definierten Konzepte unter Einhaltung der UMB Vorgaben
- Überführung der definierten Betriebskonzepte und Abläufe in die Betriebsorganisation der UMB
- Beratung und Unterstützung der Kunden zu den kundenspezifischen Transition Aktivitäten zur Sicherstellung einer hohen End-User-Experience
- Ausarbeiten und Verhandeln von IT-Service Verträge und den Service Levels
- Weiterentwicklung des Service Transition Management
**Dein Profil**:
- Abgeschlossene Ausbildung in der Informatik mit betriebswirtschaftlicher Weiterbildung oder vergleichbare Ausbildung, mehrjährige einschlägige Berufserfahrung
- Erfahrung im IT-Service Management und hohe Affinität zu betrieblichen Aspekten im ICT Umfeld
- Fähigkeit Bedürfnisse zu erkennen und im Rahmen des Anforderungsmanagement zu bearbeiten
- Hohe Selbstständigkeit, Lösungsorientierung und diplomatisches Durchsetzungsvermögen sowie eine ausgeprägte Dienstleistungsbereitschaft
- Kommunikations-Kompetenz nach innen und aussen, um mit unterschiedlichen Anspruchsgruppen kommunizieren zu können
- Stilsicheres Deutsch und gute Englischkenntnisse (Wort und Schrift), weitere Sprachen von Vorteil
**Deine weiteren Vorteile**:
- flexible, moderne Arbeitszeitmodelle
- modernste Arbeitsmittel
- bis zu 9 Wochen Ferien
- Teamevents & Fun
Für diese Vakanz berücksichtigen wir
**KEINE** Dossiers von Personalvermittlern
- Herr Marco Troisio
- Senior Talent Scout
- +41 44 805 29 91
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