Bl Service Manager Mining

Vor 6 Tagen

Basel, Schweiz ABB Vollzeit

**BL Service Manager Mining**:
**Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.**:
Implement and further develop the Division Service strategy in the Business Unit. Lead the growth of the Service business through the local Business Units and Product Groups and manage the Service organization to ensure achievement of performance targets.

**This position reports to**:
Global Product Group Manager

**Your responsibilities**:

- Service strategy: Contributes to the development of the Division Service strategy and drives its execution within the Business Unit. Leads the development of product/ system service strategies with the local Business Units and Product Groups. Ensures systematic research and development to secure the Service product pipeline. Validates Business Unit Service and to deliver sales channel strategy by Country. Collaborates with other Business Units and Divisions to maximize opportunities for the Service organization. Represents Business Unit in Division Service Management team and represents Service at Business Unit management meetings and other Business Unit Service forums. Service growth: Leads the development of in-depth market knowledge and ensures acquired information is shared with the local Business Units for their use. Invests and drives initiatives for profitable growth and increased market penetration of the Business Unit through Service sales. Develops Business Unit specific service product/system concepts and materials for marketing purposes. Drives global market transparency process through Local Business Units/Product Groups.
- Performance targets: Determines Service sales targets for the local Business Units. Takes responsibility and accountability for the profit and loss of the Global Service business unit.
- Customer approach: Ensures Service organization is aligned with Business Unit defined accounts.Coordinates service oriented customer feedback loops. Ensures proper staffing of Service sales function and local markets.
- Service organization: Leads coordination of the global Business Unit Service footprint (service hubs, repair shops, warehouses, parts logistics, etc.).
- Operational excellence: Implements agreed delivery and performance standards to ensure consistency in quality and customer satisfaction across the Business Unit based on Group and Division Service strategies. Ensures that the Business Unit operates, continuously improves and adapts to changing market needs.
- Health, safety and integrity: Drives Service safety as a top priority. Enforces and ensures a Service safety and integrity culture throughout the Service organization.
- People leadership and development: Ensures (with HR Manager support) that the area of responsibility is properly organized, staffed, skilled and directed. Guides, motivates and develops direct and indirect subordinates within HR policies. Determines required capacity and skills of Service employees and invests in growing that capacity and capability.

**Your background**:

- 10+ years of experience in a relevant industry and international projects
- Service and Sales experience in the Mining Sector
- Strong leadership and organizational skills.
- Master or bachelor’s degree in engineering/Business development
- High level of engagement and management experience with a strategic mindset, financial acumen, and a strong technical flairA collaborative, solution-focused approach, with strong English written and spoken communication skills, as well as relationship-building skills

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