Service Delivery Manager

vor 7 Monaten

Basel, Schweiz NTT Vollzeit

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.

In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world’s most significant technological, business and societal challenges.

With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.

**Want to be a part of our team?**

The role of Managed Services Client Delivery Specialist is a seasoned role, responsible for overseeing the end-to-end delivery of managed services contract to the client. This role supports the business and protects the company’s reputation by taking responsibility for contract management for local, small and low to medium complexity contracts. This role works closely with cross functional teams to ensure client expectations are met and exceeded and takes responsibility for service delivery, and contract profitability for their assigned client contracts. These clients require service delivery that are often complex by nature and are typically across multiple sites and/or service offerings.

This role involves proactive client communication, project management, technical oversight, and problem-solving.

**Working at NTT**

**Key Roles and Responsibilities**:

- Responsible for client satisfaction by ensuring that services are delivered according to agreed service definitions and Service Level Agreements (SLAs)
- Acts as the primary point of contact for client inquiries, escalations, and feedback
- Understands client business needs and objectives to tailor required services accordingly
- Ensures the successful delivery of managed services to clients, meeting service level agreements (SLAs) and quality standards
- Collaborates with technical teams to resolve client issues and incidents promptly
- Monitors and assesses client satisfaction regularly through feedback mechanisms
- Takes proactive measures to address client concerns and continuously improve service quality
- Develops account plans and strategies to enhance client engagement and retention
- Identifies opportunities for upselling or cross-selling additional services
- Manages the implementation of new services, upgrades, and projects for clients
- Coordinates project timelines, resources, and deliverables to ensure successful outcomes
- Ensures that service delivery aligns with contractual agreements and compliance requirements
- Consults with legal team to ensure that all contract escalations are addressed with contract governance
- Monitors and reports on contract performance
- May oversee financial aspects of client accounts, including budgeting and forecasting
- May manage billing and invoicing processes
- Collaborates with technical teams to ensure that client environments are stable, secure, and up-to-date
- Stays informed about industry trends and emerging technologies to provide informed recommendations to clients
- Identifies and mitigates risks associated with service delivery and client relationships
- Develops contingency plans for potential disruptions
- Maintains accurate records, client documentation, and incident reports
- Provides regular reports on service performance and client satisfaction to internal and external stakeholders

**Knowledge, Skills and Attributes**:

- Seasoned, experienced professional; has complete knowledge and understanding of area of specialisation
- Uses evaluation, judgment, and interpretation to select right course of action
- Passionate about service delivery with a strong ability to manage a coordinated delivery of service
- Highly analytical mindset, strong initiative, self-driven with a commitment to succeed
- Strong understanding of managed services, including infrastructure, cloud, security, and support
- Strong proficiency in project management
- Excellent communication, negotiation, and problem-solving skills
- Excellent client centricity, proven ability to manage client relationships and drive client satisfaction
- Business acumen, as well as financial acumen for budgeting, forecasting, and billing
- Familiarity with ITIL or other IT service management frameworks.
- Ability to work under pressure and has exceptional organisational skills and attention to detail
- Ability to work collaboratively with cross-functional teams
- Adaptability and a customer-focused mindset

**Academic Qualifications and Certifications**:

- Bachelor's degree or equivalent qualification in Information Technology or Business or related (or equivalent work experience)
- ITIL certification
- Project management certification (e.g., PMP) is preferred

**Required Experience**:

- Seasoned demonstrated experience in a managed services and/or support service

  • Service Delivery Manager

    vor 2 Monaten

    Basel, Schweiz ARCONDIS AG GmbH Vollzeit

    Arcondis is a global consulting company with an exclusive focus on the healthcare and life science industries. Headquartered in Basel, Switzerland, the company has a global footprint with offices in North America, APAC and across Europe. We have been managing challenges and solving problems for our clients in compliance, business processes, information...

  • Service Delivery Manager

    vor 6 Monaten

    Basel, Schweiz Zifo RnD Solutions Vollzeit

    THIS ROLE IS FOR CANDIDATES WHO ARE FLUENT IN BOTH ENGLISH & GERMAN Scope Reporting to the Head of Service Delivery Management of his/her cluster, the Delivery Manager (DM) is to take a dual responsibility for the leading and delivery of customer-based projects and be accountable for the service delivery activities of a set of pre-defined customers and/or...

  • Senior Service Delivery Manager

    vor 1 Monat

    Basel, Basel-Stadt, Schweiz IT Industrial Company Vollzeit

    Main Job ResponsibilitiesAs a key member of the IT Industrial Company team, you will be responsible for overseeing the delivery of exceptional services to clients or internal stakeholders. Your strategic mindset, strong project management skills, and deep understanding of service delivery processes will help drive quality, efficiency, and customer...

  • Transformational Project Delivery Manager

    vor 4 Wochen

    Basel, Basel-Stadt, Schweiz Mace Vollzeit

    About MaceMace is a global consultancy that redefines the boundaries of ambition. Our purpose is to create responsible places that bring transformative impact to our people, communities, and societies across the globe.We believe in harnessing our unique combination of leading-edge practical expertise and project delivery consultancy to unlock the potential...

  • Process Commissioning and Qualification Expert

    vor 2 Wochen

    Basel, Basel-Stadt, Schweiz Project Delivery Partners Vollzeit

    About Project Delivery PartnersWe are a leading project delivery partner, providing expert services to clients across various industries.

  • Senior Commissioning Manager

    vor 4 Wochen

    Basel, Basel-Stadt, Schweiz Project Delivery Partners Vollzeit

    About the RoleWe are seeking a highly skilled Senior Commissioning Manager to join our team at Project Delivery Partners. As a key member of our commissioning team, you will be responsible for overseeing the commissioning and qualification of fill finish and process support equipment.Job DescriptionAs a Senior Commissioning Manager, you will:Develop and...

  • Service Delivery Manager

    vor 2 Monaten

    Basel, Schweiz F. Hoffmann-La Roche Gruppe Vollzeit

    Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people’s varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche,...

  • Project Delivery Manager

    vor 4 Wochen

    Basel, Basel-Stadt, Schweiz Mace Vollzeit

    Mace is a leading global consultancy that redefines the boundaries of ambition. We believe in creating responsible places that bring transformative impact to our people, communities, and societies worldwide.Our consult business harnesses a unique combination of practical expertise and project delivery consultancy to unlock potential in every project.We...

  • Aftermarket Sales

    vor 7 Monaten

    Basel, Schweiz Jet Aviation Vollzeit

    In the individual position as an Aftermarket Sales & Services Manager you will be responsible to successfully manage projects and deliver outstanding support to our worldwide based customers on aircraft parts and MRO services. You will be accountable to manage a portfolio of customers ranging from private entities to governmental organizations managing the...

  • Aftermarket Sales and Services Manager

    vor 2 Monaten

    Basel, Schweiz Jet Aviation AG Vollzeit

    **Aftermarket Sales and Services Manager**: - Location: Basel, CH- Flexible Work Arrangement: Hybrid- Job Category: Sales- Career Level: Professional- Requisition Id: 3107**Position Summary**: Embark on an exceptional journey with Jet Aviation as Aftermarket Sales and Services Manager. For our team in Basel at the Euro Airport, we are looking for a dynamic...

  • Manager Quick Turn Services

    vor 6 Monaten

    Basel, Schweiz SR Technics Vollzeit

    In this position you will report to the Vice President Engine Operations. Your tasks - Assure safety and quality requirements of workmanship in accordance with all applicable SRT and authorities’ rules and regulations at all times - Drive performance culture through periodic target setting and regular structured follow-up - Ensure mandatory and necessary...

  • Global Enterprise Implementation

    vor 7 Monaten

    Basel, Schweiz Straumann Group Vollzeit

    **Job Purpose** The Global Enterprise Implementation & Service Manager is responsible for defining and operationalizing the implementation and service blueprints pertaining to end-to-end enterprise solutions, particularly along esthetic pathways. The role holder plays a major part in bringing to life the outstanding level of customer centricity Straumann...

  • Technical Project Manager

    vor 1 Monat

    Basel, Schweiz IT Industrial Company Vollzeit

    At IT Industrial Company (Contractor), in Basileia, SwitzerlandExpires at: 2025-06-19Remote policy: Full remoteRole Description Skills:As a Service Delivery Expert - Project Manager, you will be responsible for overseeing the delivery of services to clients or internal stakeholders while also managing specific projects aimed at improving service quality, and...

  • Service Manager/in Senior

    vor 1 Monat

    Basel, Basel-Stadt, Schweiz Kanton Basel-Stadt Vollzeit

    DienstleistungsmanagementAls Service Manager/in im Finanzdepartement von Kanton Basel-Stadt verantworten Sie die Gesamtleitung des Serviceportfolios. Dies umfasst die Definition und Ausgestaltung neuer oder sich ändernder Services sowie deren Eingliederung in ein kantonal übergreifendes Serviceportfolio.Strategische WeiterentwicklungDer/die Service...

  • Dedicated Restaurant Manager for Exemplary Service

    vor 1 Monat

    Basel, Basel-Stadt, Schweiz Viking Vollzeit

    Restaurant Manager OpportunityViking, a renowned premium brand hospitality provider, is seeking an exceptional Restaurant Manager to lead our culinary team on board.As a Restaurant Manager with Viking, you will be responsible for ensuring seamless and exceptional food and beverage operations, maintaining high standards of quality, productivity, and guest...

  • Senior Culinary Operations Manager

    vor 4 Wochen

    Basel, Basel-Stadt, Schweiz Viking Vollzeit

    Role OverviewThe Senior Culinary Operations Manager is responsible for overseeing the efficient operations of all food production areas on our Ocean vessels. This includes consistently analyzing food production quality and cost, managing budgets, and monitoring time management.This role reports directly to the Hotel General Manager and requires collaboration...

  • Delivery Fahrer

    vor 7 Monaten

    Basel, Schweiz BURGER KING Vollzeit

    Als Home Delivery Scooter Driver repräsentierst du die Marke BURGER KING® ausserhalb des Restaurants. Du übernimmst die Verantwortung, dass die Bestellung in der gewohnten BURGER KING® Qualität pünktlich geliefert werden. Ein Elektroroller steht Dir während Deiner Arbeitszeit zur Verfügung. Für die Aufgabe als Fahrer benötigst Du gute geographische...

  • Project Controls Manager

    vor 1 Monat

    Basel, Basel-Stadt, Schweiz Mace Vollzeit

    About the Role:Mace is seeking a highly skilled Project Controls Manager to join its team. As a key member of the project delivery team, you will be responsible for managing and coordinating project controls services to support designated projects within the PMO and planning centre of excellence.

  • Cloud Operations Manager

    vor 7 Monaten

    Basel, Schweiz ABB Vollzeit

    **Cloud Operations Manager**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are...

  • Project Manager

    vor 6 Monaten

    Basel, Schweiz Ascom Vollzeit

    Are you a driven Project Manager looking to make a real impact in the healthcare industry? Join Ascom, a global leader in Healthcare ICT and mobile workflow solutions. With 160 years of history, our innovative technology supports over 12,000 hospitals worldwide, handling more than 800 million alerts annually. At Ascom, we believe in positively impacting...