Senior Service Delivery Manager

vor 2 Wochen


Basel, Basel-Stadt, Schweiz IT Industrial Company Vollzeit
Main Job Responsibilities

As a key member of the IT Industrial Company team, you will be responsible for overseeing the delivery of exceptional services to clients or internal stakeholders. Your strategic mindset, strong project management skills, and deep understanding of service delivery processes will help drive quality, efficiency, and customer satisfaction.

Key Responsibilities:
  1. Service Performance Monitoring
  2. Regular Service Reviews
  3. Primary Point of Contact
  4. Project Planning and Execution
  5. Process Improvement

We are looking for a skilled professional who can help us improve our service delivery processes, enhance efficiency, and drive customer satisfaction. If you have a strong background in project management and a passion for process improvement, we encourage you to apply for this exciting opportunity.

Requirements:
  • Monitor service performance against SLAs and identify areas for improvement.
  • Conduct regular service reviews with clients or internal stakeholders.
  • Serve as the primary point of contact for service-related inquiries, escalations, and feedback.
  • Plan, execute, and oversee projects aimed at enhancing service delivery processes.
  • Help define project scope, objectives, and deliverables in collaboration with stakeholders and sponsors.

Join us in our mission to deliver exceptional services to our clients and internal stakeholders.



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