Client Delivery Executive

vor 10 Stunden


Basel, Basel-Stadt, Schweiz NTT DATA Vollzeit

Job Title: Client Delivery Executive

Job Summary:

We are seeking a seasoned Client Delivery Executive to lead our growing team in EMEA. As a key member of our Healthcare/Life Sciences area, you will be responsible for overall delivery accountability for a major client.

Key Responsibilities:

  • Lead/coordinate a team of Client Delivery Executives to drive client satisfaction, delivery excellence, and financial performance.
  • Protect current revenue and ensure continued business growth by avoiding competitive renewals and cultivating growth opportunities.
  • Negotiate contracts that meet/exceed contractual commitments.
  • Provide strategic direction oversight for all aspects of delivery in the account.
  • Partner with account Client Executives, their leaders, and practice Delivery Managers to ensure services meet/exceed contractual commitments.
  • Coach and develop talent to achieve growth, profit, NPS, and contractual performance goals.

Requirements:

  • Multiple years of relevant experience in Service delivery management/as Client Delivery Executive (or similar role).
  • Several years of experience in client management.
  • Ability to lead and influence across large, cross-functional, and global teams.
  • Experience in project and program management.
  • Prior experience in the Healthcare/Life Sciences area.
  • Advanced experience with project and program financial management, budgeting, cost management.
  • Knowledge in the SAP and Data/Data Migration space.
  • Experience defining and negotiating contract terms.
  • Ability to communicate clearly and present to senior leadership.

Travel: In this position, you will be required to be on site in Switzerland (Basel region) approx. 2 days/week.

Benefits: Our people are the most critical component of our long-term success and their health and wellbeing are our priority. You will enjoy a comprehensive, locally competitive benefits package.

About NTT DATA: NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize, and transform for long-term success.


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