IT Support Expert for Executive and Board Members
vor 4 Wochen
An IT Support Expert for Executive and Board Members ensures seamless operation and maintenance of IT equipment, plans and coordinates technical aspects of events, participates in end-user impacting IT projects, and collaborates with the Executive IT Support Service Desk to provide dedicated support to VIP users and their assistants.
Key Responsibilities:- Manage the delivery of one or more systems, tools, or applications and ensure their stability, integrity, and business continuity.
- Ensure services are delivered to the agreed SLA, including reviewing supplier performance based on the agreed SLAs and KPIs.
- Identify, investigate, and resolve incidents, report on incidents, and review findings with key stakeholders.
- Address problems by driving identification of root causes and prevention of recurrences.
- Maintain an up-to-date asset inventory and ensure only authorized components are used.
- Coordinate configuration management database changes and ensure configuration items are identified, accounted, reported, verified, and audited.
- Ensure proper user and access management.
- Ensure adherence to documented operational procedures and quality standards, and that appropriate operational service documentation is created and accepted by stakeholders.
- Support the Service/Solution Operations Manager in technical topics, including reporting of technical complaints, adverse events, and special case scenarios related to Novartis products within 24 hours of receipt, and distribution of marketing samples (where applicable).
Requirements:
- Work Experience: Accountability, Cross-Cultural Experience, Ambiguity, Collaborating across boundaries.
- Skills: IT Service Acceptance, Network Support, IT Systems Installation/Decommissioning, IT Customer Service Support, IT Configuration & Asset Management, IT Security Administration, IT Application/Infrastructure Management, IT Systems Integration, IT Incident & Problem Management, IT Service Level Management, IT Capacity & Availability Management.
- Languages: English.
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