Global Enterprise Implementation

vor 3 Wochen

Basel, Schweiz Straumann Group Vollzeit

**Job Purpose**
The Global Enterprise Implementation & Service Manager is responsible for defining and operationalizing the implementation and service blueprints pertaining to end-to-end enterprise solutions, particularly along esthetic pathways. The role holder plays a major part in bringing to life the outstanding level of customer centricity Straumann Group strives for with enterprise customers; the position is all about enabling an excellent customer experience along the life cycle of our enterprise solutions. Starting with identifying the customer needs related to the end-to-end solution, the role holder collaborates with the other parties in the Group involved in implementation and service for individual building blocks. The objective is to define the global blueprints that will cover the whole end-to-end solution, to support their deployment in the regions and countries and to ensure their continuous development. In this role, the Global Enterprise Implementation & Service Manager builds on an outstanding ability to collaborate across business units and geographies in order to shape new processes, co-create organizational structures, engage with, and successfully influence, regional and local teams.

**Main Tasks and Responsibilities**

Create the enterprise solution implementation guideline from account assessment to installation of connected portfolio elements
Define a standardized and replicable implementation process between HQ, local and regional organizations incl. required documentation (e.g. scope of work)
Align with local Enterprise and non-Enterprise teams and actively guide them to formalize implementation guidelines and processes
Monitor effectiveness of implementation activities and support their continuous development according to enterprise portfolio roadmaps and customer / project learnings
Define and validate end-to-end enterprise needs in service & support delivery across franchises
Define global service level agreement (SLA) blueprint for support services (e.g. integration with customer infrastructure, uptime guarantee, resilience)
Monitor performance of SLA delivery and create one centralized enterprise support approach with 1st level triage service

**Profile**
Education
- Master's or University degree in a relevant field of work or an equivalent combination of education and work-related experience.
- Experience and/or higher education in enterprise-grade Operations and Service functions, especially in healthcare, is highly preferred.
- Strong capabilities in English (speaking and writing)

Experience
- Senior experience in Operations, Customer Care/Customer Support
- Comprehensive background in establishing an infrastructure to support the go-to-market of hardware/software/consumables towards enterprise customers (preferably healthcare)
- Strong project management experience (personal capabilities and utilization of scalable tooling)
- Proven track record in the creation, formalization and execution of customer onboarding programs, installation processes or large-scale roll-outs
- Experience serving enterprise-grade customers in healthcare or equivalent and collection of customer account level NPS
- Experience supporting interconnected hardware, software and consumables solutions
- Responsible for performance of support delivery; including but not limited to the formation of critical SLA and service infrastructure needed to ensure long-term customer satisfaction.

Personal Attributes
- Outstanding customer centricity and empathy for various stakeholders in enterprise accounts
- Strong analytical skills paired with proactive solution orientation
- Excellent project management skills, especially with change management projects
- Outstanding influencing and change-leading capabilities
- Strong collaborative mindset, communication skills and interpersonal capabilities
- Able to delve into detail while retaining a sense of perspective and the big picture
- Energetic, straightforward, and performance-driven personality
- Entrepreneurial spirit coupled with strong commercial and execution abilities
- Able to adapt and perform in changing customer and organizational environments

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

**Employment Type**:Full Time

**Alternative Locations**:Switzerland : Basel

**Travel Percentage**:0 - 20%

**Requisition ID**:14100

  • Global Enterprise Implementation

    vor 1 Woche

    Basel, Basel-Stadt, Schweiz Straumann Group Vollzeit

    Job PurposeThe Global Enterprise Implementation & Service Manager is responsible for defining and operationalizing the implementation and service blueprints pertaining to end-to-end enterprise solutions, particularly along esthetic pathways. The role holder plays a major part in bringing to life the outstanding level of customer centricity Straumann Group...

  • Global Enterprise Implementation

    vor 1 Tag

    Basel, Schweiz Straumann Vollzeit

    Job PurposeThe Global Enterprise Implementation & Service Manager is responsible for defining and operationalizing the implementation and service blueprints pertaining to end-to-end enterprise solutions, particularly along esthetic pathways. The role holder plays a major part in bringing to life the outstanding level of customer centricity Straumann Group...

  • Global Enterprise Implementation

    vor 3 Wochen

    Basel, Schweiz Straumann Group Vollzeit

    JOB DESCRIPTION Job Purpose The Global Enterprise Implementation & Service Manager is responsible for defining and operationalizing the implementation and service blueprints pertaining to end-to-end enterprise solutions, particularly along esthetic pathways. The role holder plays a major part in bringing to life the outstanding level of customer...

  • Reception + Facility Coordinator, 20-40%

    vor 2 Wochen

    Basel, Schweiz Switzerland Global Enterprise Vollzeit

    Über uns Switzerland Global Enterprise (S-GE) ist die offizielle Schweizer Organisation für Exportförderung und Standortpromotion mit Standorten in allen Schweizer Landesteilen und in 31 Ländern mit rund 200 Mitarbeitenden. Wir unterstützen Schweizer KMU bei ihrem internationalen Geschäft und innovationsstarke ausländische Unternehmen bei ihrer...

  • Reception + Facility Coordinator, 20-40%

    vor 1 Woche

    Basel, Basel-Stadt, Schweiz Switzerland Global Enterprise Vollzeit

    Über unsSwitzerland Global Enterprise (S-GE) ist die offizielle Schweizer Organisation für Exportförderung und Standortpromotion mit Standorten in allen Schweizer Landesteilen und in 31 Ländern mit rund 200 Mitarbeitenden. Wir unterstützen Schweizer KMU bei ihrem internationalen Geschäft und innovationsstarke ausländische Unternehmen bei ihrer...

  • Global Head of HR Tech

    vor 1 Woche

    Basel, Basel-Stadt, Schweiz Straumann Group Vollzeit

    As our business becomes more complex, we're seeing new business models, new brands, new products, new services, new countries, new cultures and new customer needs. As the world around us evolves, we have to continually learn and adapt, embracing new technologies and new ways of working.- **HR technology strategy & roadmap* Develop and execute a comprehensive...

  • Global Head of HR Tech

    vor 2 Monaten

    Basel, Schweiz Straumann Group Vollzeit

    As our business becomes more complex, we’re seeing new business models, new brands, new products, new services, new countries, new cultures and new customer needs. As the world around us evolves, we have to continually learn and adapt, embracing new technologies and new ways of working. - ** HR technology strategy & roadmap** - Develop and execute a...

  • Global Head of HR Tech

    vor 1 Monat

    Basel, Basel-Stadt, Schweiz Straumann Vollzeit

    As our business becomes more complex, we're seeing new business models, new brands, new products, new services, new countries, new cultures and new customer needs. As the world around us evolves, we have to continually learn and adapt, embracing new technologies and new ways of working. HR technology strategy & roadmapDevelop and execute a comprehensive...

  • Global Head of HR Tech

    vor 3 Wochen

    Basel, Basel-Stadt, Schweiz Straumann Vollzeit

    As our business becomes more complex, we're seeing new business models, new brands, new products, new services, new countries, new cultures and new customer needs. As the world around us evolves, we have to continually learn and adapt, embracing new technologies and new ways of working. HR technology strategy & roadmapDevelop and execute a comprehensive...

  • Global Head of HR Tech

    vor 1 Woche

    Basel, Basel-Stadt, Schweiz Institut Straumann AG Vollzeit

    As our business becomes more complex, we're seeing new business models, new brands, new products, new services, new countries, new cultures and new customer needs. As the world around us evolves, we have to continually learn and adapt, embracing new technologies and new ways of working.HR technology strategy & roadmapDevelop and execute a comprehensive...

  • Global Head of HR Tech

    vor 4 Wochen

    Basel, Schweiz Institut Straumann AG Vollzeit

    As our business becomes more complex, we’re seeing new business models, new brands, new products, new services, new countries, new cultures and new customer needs. As the world around us evolves, we have to continually learn and adapt, embracing new technologies and new ways of working.HR technology strategy & roadmapDevelop and execute a comprehensive...

  • Global Head of HR Tech

    vor 3 Wochen

    Basel, Schweiz Institut Straumann AG Vollzeit

    As our business becomes more complex, we’re seeing new business models, new brands, new products, new services, new countries, new cultures and new customer needs. As the world around us evolves, we have to continually learn and adapt, embracing new technologies and new ways of working.HR technology strategy & roadmapDevelop and execute a comprehensive...

  • Enterprise Architect

    vor 4 Wochen

    Basel, Schweiz Bank For International Settlements Vollzeit

    The Bank for International Settlements, BIS has an opportunity for an Enterprise Architect to join our ITS team in Basel, Switzerland. ***Purpose of the role**: The Bank for International Settlements is a unique organisation at the heart of global central banking Our future is inextricably linked to innovation, both in terms of redefining the way we operate...

  • Global Head of HR Tech

    vor 1 Monat

    Basel, Schweiz Straumann Vollzeit

    As our business becomes more complex, we’re seeing new business models, new brands, new products, new services, new countries, new cultures and new customer needs.  As the world around us evolves, we have to continually learn and adapt, embracing new technologies and new ways of working.  HR technology strategy & roadmap Develop and execute a...

  • Global Head of HR Tech

    vor 3 Wochen

    Basel, Schweiz Straumann Vollzeit

    As our business becomes more complex, we’re seeing new business models, new brands, new products, new services, new countries, new cultures and new customer needs.  As the world around us evolves, we have to continually learn and adapt, embracing new technologies and new ways of working.  HR technology strategy & roadmap Develop and execute a...

  • Project Implementation Consultant

    vor 3 Wochen

    Basel, Schweiz Genedata Vollzeit

    Genedata transforms data into intelligence with innovative software solutions that incorporate extensive biopharma R&D domain knowledge. Multinational biopharmaceutical organizations and cutting-edge biotechs around the globe rely on Genedata to digitalize and automate data-rich and complex R&D processes. From early discovery all the way to the clinic,...

  • Project Implementation Consultant

    vor 1 Woche

    Basel, Basel-Stadt, Schweiz Genedata Vollzeit

    Genedata transforms data into intelligence with innovative software solutions that incorporate extensive biopharma R&D domain knowledge. Multinational biopharmaceutical organizations and cutting-edge biotechs around the globe rely on Genedata to digitalize and automate data-rich and complex R&D processes. From early discovery all the way to the clinic,...

  • Global Head of HR Tech

    vor 1 Monat

    Basel, Schweiz Straumann Group Vollzeit

    JOB DESCRIPTION As our business becomes more complex, we’re seeing new business models, new brands, new products, new services, new countries, new cultures and new customer needs. As the world around us evolves, we have to continually learn and adapt, embracing new technologies and new ways of working. HR technology strategy & roadmap Develop and...

  • Global Head of HR Tech

    vor 3 Wochen

    Basel, Schweiz Straumann Group Vollzeit

    JOB DESCRIPTION As our business becomes more complex, we’re seeing new business models, new brands, new products, new services, new countries, new cultures and new customer needs. As the world around us evolves, we have to continually learn and adapt, embracing new technologies and new ways of working. HR technology strategy & roadmap Develop and...

  • Principal Enterprise Architect

    vor 1 Woche

    Basel, Schweiz Bank For International Settlements Vollzeit

    The Bank for International Settlements, BIS has an opportunity for an Principal Enterprise Architect to join our ITS team. ***Purpose of the role**: The Bank for International Settlements is a unique organisation at the heart of global central banking Our future is inextricably linked to innovation, both in terms of redefining the way we operate the Bank...