Global Enterprise Implementation

vor 7 Monaten

Basel, Schweiz Straumann Group Vollzeit

**Job Purpose**
The Global Enterprise Implementation & Service Manager is responsible for defining and operationalizing the implementation and service blueprints pertaining to end-to-end enterprise solutions, particularly along esthetic pathways. The role holder plays a major part in bringing to life the outstanding level of customer centricity Straumann Group strives for with enterprise customers; the position is all about enabling an excellent customer experience along the life cycle of our enterprise solutions. Starting with identifying the customer needs related to the end-to-end solution, the role holder collaborates with the other parties in the Group involved in implementation and service for individual building blocks. The objective is to define the global blueprints that will cover the whole end-to-end solution, to support their deployment in the regions and countries and to ensure their continuous development. In this role, the Global Enterprise Implementation & Service Manager builds on an outstanding ability to collaborate across business units and geographies in order to shape new processes, co-create organizational structures, engage with, and successfully influence, regional and local teams.

**Main Tasks and Responsibilities**

Create the enterprise solution implementation guideline from account assessment to installation of connected portfolio elements
Define a standardized and replicable implementation process between HQ, local and regional organizations incl. required documentation (e.g. scope of work)
Align with local Enterprise and non-Enterprise teams and actively guide them to formalize implementation guidelines and processes
Monitor effectiveness of implementation activities and support their continuous development according to enterprise portfolio roadmaps and customer / project learnings
Define and validate end-to-end enterprise needs in service & support delivery across franchises
Define global service level agreement (SLA) blueprint for support services (e.g. integration with customer infrastructure, uptime guarantee, resilience)
Monitor performance of SLA delivery and create one centralized enterprise support approach with 1st level triage service

**Profile**
Education
- Master's or University degree in a relevant field of work or an equivalent combination of education and work-related experience.
- Experience and/or higher education in enterprise-grade Operations and Service functions, especially in healthcare, is highly preferred.
- Strong capabilities in English (speaking and writing)

Experience
- Senior experience in Operations, Customer Care/Customer Support
- Comprehensive background in establishing an infrastructure to support the go-to-market of hardware/software/consumables towards enterprise customers (preferably healthcare)
- Strong project management experience (personal capabilities and utilization of scalable tooling)
- Proven track record in the creation, formalization and execution of customer onboarding programs, installation processes or large-scale roll-outs
- Experience serving enterprise-grade customers in healthcare or equivalent and collection of customer account level NPS
- Experience supporting interconnected hardware, software and consumables solutions
- Responsible for performance of support delivery; including but not limited to the formation of critical SLA and service infrastructure needed to ensure long-term customer satisfaction.

Personal Attributes
- Outstanding customer centricity and empathy for various stakeholders in enterprise accounts
- Strong analytical skills paired with proactive solution orientation
- Excellent project management skills, especially with change management projects
- Outstanding influencing and change-leading capabilities
- Strong collaborative mindset, communication skills and interpersonal capabilities
- Able to delve into detail while retaining a sense of perspective and the big picture
- Energetic, straightforward, and performance-driven personality
- Entrepreneurial spirit coupled with strong commercial and execution abilities
- Able to adapt and perform in changing customer and organizational environments

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

**Employment Type**:Full Time

**Alternative Locations**:Switzerland : Basel

**Travel Percentage**:0 - 20%

**Requisition ID**:14100

  • Corporate Development Manager, 80%-100%

    vor 1 Tag

    Basel, Schweiz Switzerland Global Enterprise Vollzeit

    Über uns Switzerland Global Enterprise (S-GE) ist die offizielle Schweizer Organisation für Exportförderung und Standortpromotion mit Standorten in allen Schweizer Landesteilen und in 31 Ländern mit rund 200 Mitarbeitenden. Wir unterstützen Schweizer KMU bei ihrem internationalen Geschäft und innovationsstarke ausländische Unternehmen bei ihrer...

  • Global Head of HR Tech

    vor 8 Monaten

    Basel, Schweiz Straumann Group Vollzeit

    As our business becomes more complex, we’re seeing new business models, new brands, new products, new services, new countries, new cultures and new customer needs. As the world around us evolves, we have to continually learn and adapt, embracing new technologies and new ways of working. - ** HR technology strategy & roadmap** - Develop and execute a...

  • Project Implementation Consultant

    vor 7 Monaten

    Basel, Schweiz Genedata Vollzeit

    Genedata transforms data into intelligence with innovative software solutions that incorporate extensive biopharma R&D domain knowledge. Multinational biopharmaceutical organizations and cutting-edge biotechs around the globe rely on Genedata to digitalize and automate data-rich and complex R&D processes. From early discovery all the way to the clinic,...

  • Principal Enterprise Architect

    vor 7 Monaten

    Basel, Schweiz Bank For International Settlements Vollzeit

    The Bank for International Settlements, BIS has an opportunity for an Principal Enterprise Architect to join our ITS team. ***Purpose of the role**: The Bank for International Settlements is a unique organisation at the heart of global central banking Our future is inextricably linked to innovation, both in terms of redefining the way we operate the Bank...

  • Business Implementation Associate Director

    vor 8 Stunden

    Basel, Schweiz Novartis Vollzeit

    100,000+ That’s how many patients participate in our clinical trials at any given time. GCO is Novartis’ powerhouse of Global Clinical Operations, redesigned to enable faster trial recruitment and enhanced trial delivery resulting in more timely access for patients to potential novel treatments. Every day, we are the link between science and medicine -...

  • Aspire Deputy Implementation Lead Calibration

    vor 7 Monaten

    Basel, Schweiz Work Selection Vollzeit

    **Beschreibung**: Wir suchen für unseren Kunden, F. Hofmann-La Roche Ltd. mit Sitz in Basel, per sofort einen motivierten und engaigerten **ASPIRE Deputy Implementation Lead Calibration** für einen befristeten Einsatz von einem Jahr mit Option auf Verlängerung. ASPIRE ist eines der grössten globalen Projekte zur standardisierten Umstellung auf SAP S/4...

  • Enterprise Architect

    vor 1 Woche

    Basel, Schweiz JobCourier Vollzeit

    Our client is an international organisation promoting global monetary and financial stability and is a bank for central banks. Its head office is located in Basel, Switzerland, with representative offices in Hong Kong SAR and Mexico City. Our client is able to recruit globally, regardless of nationality, and offers competitive employment packages.Your...

  • Global Process Owner Payroll/Time

    vor 2 Monaten

    Basel, Schweiz Lonza Vollzeit

    Switzerland, Basel United Kingdom, Manchester Today, Lonza is a global leader in life sciences operating across five continents. While we work in science, there’s no magic formula to how we do it. Our greatest scientific solution is talented people working together, devising ideas that help businesses to help people. And that’s the kind of work we want...

  • Head of Global Talent Sourcing

    Vor 2 Tagen

    Basel, Schweiz Scandit Vollzeit

    ** This role can be based in Zürich, London, Tampere, Warsaw, or Remote EU/UK/CH ** **_ Can you help us build the chassis around our roaring talent attraction engine? Can you make sure the wheels stay on as we're putting that engine into increasingly higher gears to attract, select and place exceptional people around the world?_** Would the opportunity of...

  • Enterprise Architect

    vor 3 Monaten

    Basel, Schweiz ELCA Group Vollzeit

    ELCA Advisory, a subsidiary of the ELCA Group, is working with market-shaping clients to drive substantial and accelerated digital transformation across business and technology. We are seeking a seasoned Enterprise Architect to join our Business Technology Transformation practice in Basel, driving growth and innovation for our clients in the German-speaking...

  • Global Customer Validation Manager

    vor 7 Monaten

    Basel, Schweiz Straumann Group Vollzeit

    **About Straumann Group** The Straumann Group (SIX: STMN) is a global leader in tooth replacement and orthodontic solutions that restore smiles and confidence. It unites global and international brands that stand for excellence, innovation and quality in replacement, corrective and digital dentistry, including Anthogyr, ClearCorrect, Medentika, Neodent,...

  • Enterprise Project Manager Coordinator, Global

    vor 7 Monaten

    Basel, Schweiz Thermo Fisher Scientific Vollzeit

    As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals...

  • Global Head Executive Engagement

    vor 2 Wochen

    Basel, Schweiz Straumann Group Vollzeit

    **Global DSO Solutions and Services Business Division Team** We are developing long term business partnerships with large scale Dental Support Organizations around the globe. The DSO Business Division is a dedicated unit that fully leverages our brands and services across all product segments (Implants, Bone regeneration, Digital, Orthodontics and...

  • Global Head of Procurement Sandoz

    vor 2 Wochen

    Basel, Schweiz Novartis Vollzeit

    1886! We have more than 130 years of experience in treating patients. A division of Novartis, Sandoz is a global leader in generic and biosimilar medicines, committed to driving access to medicine worldwide! - We are welcoming a highly experienced and seasoned procurement professional to join us in the role of a Global Head of Procurement Sandoz. In this...

  • Standard Implementation Lead

    vor 7 Monaten

    Basel, Schweiz Lonza Vollzeit

    Switzerland, Basel**Key responsibilities**: - Responsible for working with Process Owners across 6 pillars (Quality, Production, Laboratory, Materials, Facilities/Equipment/Utilities, and Packaging/Labeling) to generate gap assessments to ensure global standards are implemented at site level - Lead the Document Governance Board to ensure effective change...

  • Head of Implementation and Assessment, Iais

    Vor 4 Tagen

    Basel, Schweiz Bank For International Settlements Vollzeit

    The International Association of Insurance Supervisors (IAIS) is the global standard setting body for insurance supervision. Our mission is to promote effective and globally consistent supervision of the insurance industry for the benefit and protection of policyholders and to contribute to global financial stability. **By joining the IAIS** As part of the...

  • Enterprise Sales Director, Romandie

    vor 7 Monaten

    Basel, Schweiz Semperis Vollzeit

    Semperis focuses on creating an employee experience that is aligned with our vision—being a **Force for Good**— starting with being a good workplace. Semperis is recognized as one of America’s Fastest-Growing Cybersecurity Companies on the Inc. 5000 List, a DUNS 100 top Start Up to work for and Inc. Best Workplace for multiple years. We are looking...

  • Business Program Lead for Enterprise Solutions EMEA

    vor 4 Stunden

    Basel, Schweiz Straumann Group Vollzeit

    About StraumannThe Straumann Group unites global reach, experience and innovation with passion and a commitment for uncompromising quality, making enhanced dental healthcare available and accessible to customers and patients around the globe. The group unites global and international brands that stand for excellence, innovation and quality, including...

  • Project Manager

    vor 7 Monaten

    Basel, Schweiz Coopers Group AG Vollzeit

    Project Manager (Implementation of Conga CLM) Our client, a pioneering technology leader, is looking for a Project Management Lead who will support all legal teams in strategic thinking, leadership, innovation, optimization, and simplification of the company’s CLM solution. **General information**: - Workload: 75% - Start date: asap - End date: 18...

  • Principal Enterprise Account Manager Aws

    vor 2 Wochen

    Basel, Schweiz AWS EMEA SARL (Switzerland) Vollzeit

    **In addition, the AWS Account Leader must have**: - several years of experience with an enterprise technology provider, consulting firm, or similarly transferable background - multiple years of experience relationship building and influencing at the C-level of Fortune 500 customers - several years of experience creating long term transformational account...