Facility Manager Emea Workplace Services
vor 6 Monaten
As Facility Manager EMEA Workplace Services of Jet Aviation, you will manage workplace and services to ensure the organization’s facilities is in an optimal, and high-quality work environment. In this role you will be collaborating closely with the VP Real Estate & Logistics EMEA and serve as a liaison between leadership, employees, operations, and external contractors called in support of the Facilities Department.
**Main Responsibilities**:
- Manage and follow-up Basel Facility Services and workplace management activities
- Oversee and support when required EMEA Facility Services and workplace management activities
- Coordinate, develop, optimize all assigned services and overseeing all ticketing activities
- Ensure at any point of time maximum customer satisfaction and high quality of service
- Respond to and follow-up on all requests in a timely and efficient manner including providing guidance to resolve day-to-day facility related issues
- Proactively address service issues, complaints/escalations, or incidents including tracking action plan to closure
- Coordinate, develop, optimize space policy and the Basel Facility Master Plan
- Manage daily space requests and coordinate inter-office moves, propose alterations, challenge requests, track progress and ensure timely completion
- Manage supplier relationships including service contracts with vendors, regular and ongoing performance & budget monitoring (KPIs, SLAs), quarterly business reviews, financial review, conducting RFPs, and ensure contract fulfilment
- Develop an annual operating budget, identify cost-savings opportunities and review expenses on a monthly basis
- Support leadership and companies’ event
- Ensure operator’s responsibility and employer obligations with regards to occupational health and safety in accordance with applicable laws and guidelines, as well as minimizing possible risks
**Minimum Requirements**:
- Minimum Bachelor's degree and ideally 8-10 years of experience in Facility Management, Workplace Experience, Hospitality or similar roles
- Excellent customer-service focused attitude and ability to respond to sensitive issues and handle multiple priorities,
- Strong written/oral communication and presentation skills, ability to successfully interact with internal and external stakeholders at all levels
- Excellent organizational and communication skills
- Capability to diagnose, handle and resolve issues quickly and efficiently, including experience prioritizing and assigning materials and resources
- Attention to detail and great follow-up skills essential as well as project management experience
- Results driven - able to execute with high personal accountability and organizational skills
- Strong computer skills including solid understanding of Microsoft Office
- Fluent in English and French, German would be a plus
- Strong personal values corresponding with Jet Aviation values (Trust, Honesty, Alignment, Transparency)
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