Customer Service Assistant
vor 6 Stunden
Mandaté par l’un de nos clients, une grande entreprise active dans l’industrie machine, nous sommes à la recherche de:
Customer Service Assistant (H/F)
**Responsabilités et activités principales**:
- Traitement des commandes clients
- Demandes d’offres, achats et suivi des commandes de pièces chez les fournisseur
- Etablissement d’offres de pièces de rechange
- Etablissement des documents d’envoi et de transport pour les pièces de rechange
- Organisation des voyages des collaborateurs du service
- Contrôle des décomptes et frais de déplacement
- Mise à jour des heures des collaborateurs du service dans le système de timbrages
- Etablissement et suivi des factures d’intervention
- Vérification des paiements de factures
**Formation et compétences requises**
- CFC de commerce ou formation jugée équivalente (indispensable)
- 3 à 5 ans d’expérience administrative confirmée dans un service clientèle dans l’industrie des machines, de l’automation ou de la gestion de projets
- Connaissances confirmées des documents à l’exportation (lncoterms, livrets ATA, certificats d’origine)
- Expérience dans la gestion de la relation clientèle
- Connaissances confirmées dans l’organisation de voyages professionnels
- Langues : très bonnes connaissances (oral et écrit) du français, de l’allemand et de l’anglais. Autre langue : un avantage
- Bonnes connaissances des outils de l’environnement Windows et SAP (E-dec et Salesforce : des avantages)
- Organisé, méthodique et polyvalent
- Excellente gestion des priorités et des imprévus
- Orienté satisfaction de la clientèle et résolution de problèmes
- Excellentes compétences communicationnelles
- Votre sens du service et votre esprit d’équipe sont des qualités que l’on vous reconnait
**Vos avantages**:
- Un poste à la hauteur de vos ambitions, avec possibilité de progression au sein d’une société attentive aux besoins de formation continue de ses collaborateurs
- L’opportunité de relever de nombreux défis dans un environnement technique en constante évolution
- Un environnement collégial et orienté sur le travail d’équipe
- Une culture d’entreprise ouverte et humaine
Vous êtes flexible, polyvalent, précis et organisé. Doté d’un contact aisé, vous êtes également créatif, proactif, rigoureux et attentif aux besoins des clients internes et externes. Vous vous reconnaissez dans ce profil, vous êtes intéressé, envoyez votre dossier complet (lettre de motivation, CV, diplômes, certificats de travail, ) à :
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