Customer Success Champion
vor 1 Monat
About us
Welcome to Gowago, where we're redefining car leasing in Switzerland and shaking up the automotive retail landscape We're not just changing the game; we're creating a whole new playbook. Our mission? To turn the car acquisition journey into an adventure of transparency, smoothness, and intuitive experiences. We're all about cutting through the fog of leasing with our tech-driven wizardry, ensuring every price and residual value is crystal clear - because honesty and transparency are the wheels we ride on.
With a diverse dream team of 44 dynamic professionals from various corners of the globe, we're more than just a company - we're a revolution on a mission to transform our sector. Our Zürich hub isn't just an office; it's a powerhouse of creativity, innovation, and customer experience enhancement. It's where personal growth flourishes, relationships blossom, and every interaction is a spark of insight.
Now, we're on the lookout for a Customer Success Advisor who's not just skilled but passionate - someone who's eager to craft the ultimate experience for the most crucial aspect of our journey: our customers. If you're ready to join this exciting ride, we can't wait to welcome you aboard
About you
As a Customer Success Advisor at Gowago, you're the maestro of customer happiness Your mission? To make owning a car as smooth as a joyride - think simple, crystal-clear, and super efficient. Picture yourself diving into dynamic interactions with customers and partners, where every conversation is a chance to polish your expertise and deliver service that dazzles.
But wait, there's more At Gowago, you're not just enhancing customer experiences; you're also turbocharging your skills. From communication to negotiation and the fine art of diplomacy, you'll get to hone these talents through workshops and training sessions that are nothing short of inspiring.
**And here’s the cherry on top**: your ideas matter. We're all ears when it comes to your suggestions for streamlining processes and boosting team efficiency. Ready to make some waves? Join us and be a part of the journey to redefine the car ownership experience"
Aufgaben
**Responsibilities**:
- Master of Requests: Be the go-to guru for any and all customer inquiries. Like a detective, you'll unravel and solve every customer puzzle with flair
- Service Superhero: Transform our customers' experience with their purchased services. Whether it's orchestrating tyre changes, scheduling service appointments, guiding through insurance claims, or getting those road tax refunds sorted - you're the hero in this story
- Payment Reminder Whiz: Gently nudge our customers about their open payments. Think of yourself as a friendly reminder, keeping everything on track with a smile.
- Special Care Conductor: Take the lead in special customer care cases. Follow up with a mix of empathy and efficiency, ensuring every customer feels valued and heard.
- Feedback Fountain: Your insights are golden Provide invaluable feedback to fine-tune our solutions and office operations. Your voice is a vital ingredient in our recipe for success.
- Quote Quality Control Chief: Put on your detective hat and scrutinize quotes from dealers. Your mission? To ensure everything proposed for our customers' cars is fair, square, and reasonably priced. You're the guardian of fairness and value
Get ready to embark on an exciting journey where your skills will shine and your ideas will help steer the ship towards uncharted territories of customer satisfaction and operational excellence
Qualifikation
Your Must-Haves
- German Language Proficiency: Fluent in German, with a preference for Swiss German. Your ability to communicate clearly and effectively in our customers' native language is crucial.
- English Fluency: Being fluent in English is important for our diverse, international environment.
- Solution-Oriented Approach: You should have a mindset focused on finding practical and effective solutions to challenges.
- Empathetic Understanding: The ability to empathize with customers, understanding their needs and situations, is key to building strong relationships.
- Open-Minded and Transparent: We value open-mindedness and transparency in our interactions and decision-making processes.
- Strong Communication Skills: Your role requires a communicative personality, capable of engaging effectively with customers and team members.
- Organizational Expertise: Excellent prioritization and organizational skills are essential to manage various tasks efficiently.
- Team Collaboration: You should thrive in dynamic team environments, contributing positively and collaboratively.
- Technical Competence: Experience with CRM systems, Google Suite, and various software tools is important for this role.
- Automotive Industry Insight: Having experience in the automotive industry is an advantage, though not mandatory.
**Benefits**:
What we offer
- Team Shaping Superstar: Dive right into the heart
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