Customer Care and Back-office Administrator

Vor 5 Tagen

Lausanne, Schweiz ASPIVIX Vollzeit

Aspivix is a mission-driven, women's healthcare venture based in Lausanne, Switzerland dedicated to bringing modern devices to gynecology. Aspivix is global, fast-paced and run by an accomplished team who are passionate about making a dent in gynecology.

**We offer**:

- A dynamic working environment as part of a growing start-up in a booming space.
- Working in a MedTech startup that will make a difference in women’s health and with a strong mission; at ASPIVIX, we innovate women’s care because it is about hefty time for gentler and more modern methods for procedures in gynecology.
- A possibility to shape it into your own job, and to contribute to developing products with bigger potential. Your imagination and willingness are the limit.
- A chance to influence from the very beginning the course of a growing company.

**Location**: Flexible.

Aspivix SA offices are located in Renens (Lausanne Region) and Muttenz (Basel Region), Switzerland

Tasks

As a Customer Care and Back-Office Administrator, you will be part of our growing global team. You will be the main contact and interface between Aspivix and the following stakeholders: Customers, distributors, sales, manufacturing sites, and logistics. The role also encompasses the support and coordination of customer service.
- Work cross-functionally to coordinate supply & demand to ensure uninterrupted product availability
- Build from scratch and manage the entire sales administration process: purchase orders, order confirmations, invoices, verification of customer information, payment details for online and offline sales
- Track order fulfillment for online sales
- Implement back-office and sales administration tracking tools

To ensure success you...
- Have experience in supply chain management, demand planning and inventory management
- Have worked with 3rd party vendors such as Contract Manufacturing and Logistic companies
- Have experience in sales administration
- Understand sales performance metrics and provide excellent administrative support to ensure sales metrics are met
- Have worked for small or scale-up companies in a similar role and were part of the team implementing the sales administration process

**Requirements**:
You are definitely a match if you
- Have previous experience in sales administration, supply chain or a similar role
- Have at least 3 years of experience in B2B sales, ideally in healthcare
- Are fluent in English, German and/or French is a bonus
- Are rigorous and disciplined to follow through each sale
- Can keep high activity and motivate yourself
- Have a positive, candid and can-do attitude
- Have an associate’s or bachelor's degree in business administration or similar preferred
- Have exceptional interpersonal and customer service skills
- Have advanced knowledge of administrative recordkeeping
- Are familiar with sales reports and sales records
- Are proficient with word processing and spreadsheet software
- Have excellent written and verbal communication skills

If this sounds like you then what are you waiting for

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