Customer Care Intelligence

vor 12 Stunden

Lausanne, Schweiz Philip Morris International Vollzeit

**Be a part of a revolutionary change**

Times are changing at PMI. We’ve chosen to do something big. The world expects us to act responsibly. And we are doing just that by transforming our business and building our future on one clear purpose - to deliver a smoke-free future.

This transformation will revolutionise every area of our business. The products we sell. Where we sell them. How they’re manufactured and delivered. The way we talk to our customers and engage with society.

It’s the perfect setting place to start your career. As you take your first steps, you’ll have the backing of a multinational business combined with the freedom of a start-up. You’ll bring a positive mindset and fresh perspective to projects that can make a huge difference to so many.

**About the team**

Customer Care team is responsible of ensuring consumers have the best possible support, either proactively (by changing processes and products) or reactively (when consumers contact our Contact Center, located in Portugal).

On Intelligence and Performance stream, we monitor all ongoing actions and guarantee optimal results, by creating action plans and developing new initiatives/tools when required.

**Who we’re looking for**:

- Available from February to August 2025
- Currently studying for your Master/bachelor’s degree in Marketing, Business Management or Business Analytics
- High analytic « spirit », ability to concretely design and simplify existing processes
- Experience in collection, analysis, and evaluation of consumer data
- Interested in customer care experience and insights
- Fluent in one of the national languages and English, (German is a plus)

If you are also good at leading a wide variety of studies and taking ownership, you enjoy learning while operating in a changing environment, you are excellent in delivering results in a timely manner and have an effective and impactful communication style, you are the one we want for our internship within Customer Care Team at Philip Morris Products SA, based in Lausanne, Switzerland.

**Roles & Objectives**

The Customer care team has launched several initiatives that aim at insuring the best consumer journey for all our adult reduced-risk product consumers. The role of the Intern would involve active contribution to a broad variety of operational tasks, including analytics, development and review of customer care channels and support to performance monitoring.

The Intern will also gain experience in project management tasks and have the opportunity to work in a multi-disciplinary team and environment, having contacts with a broader team including marketing, consumer journey, data & analytics and consumer retention.

**What we offer**

Our success depends on our talented employees who come to work here every single day with a sense of purpose and an appetite for progress. Join PMI and you too can:

- Seize the freedom to shape your future and ours. We’ll empower you to take risks, experiment and explore.
- Be part of an inclusive, diverse culture, where everyone’s contribution is respected; collaborate with some of the world’s best people and feel like you belong.
- Pursue your ambitions and develop your skills with a global business -our staggering size and scale provides endless opportunities to progress.
- Take pride in delivering our promise to society: to deliver a smoke-free future.

PMI is an Equal Opportunity Employer.

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