Sales and Customer Care Advisor
Vor 6 Tagen
Est-ce aussi votre devise qu'il y a qu’une seule chance pour faire une bonne première impression ? Pour vous le "Customer Care" n’est pas simplement du conseil à la clientèle, mais surtout une chance unique de développer et d'entretenir une bonne relation client ?
Le département Direct, Digital & Customer Care est un canal de distribution important de Zurich Suisse et garantit, grâce à des solutions de conseil et de vente téléphoniques et numériques, que nos clients bénéficient de la meilleure protection dans toutes les situations de la vie. En tant que Customer Care Advisor au sein du Direct Sales, vous traitez les demandes des personnes intéressées, des partenaires et des clients existants par téléphone, répondez de manière fiable à la correspondance écrite et donnez aux clients le sentiment d'être entre de bonnes mains.
Un environnement de travail exceptionnellement agréable vous attend, avec un salaire et des horaires fixes, ainsi que des prestations complémentaires attrayantes.
Notre ambition est de mener la transformation du marché suisse de l'assurance, axée sur les clients et la technologie. Vous voulez faire partie de ce voyage ? Alors ceci pourrait être votre prochaine étape de carrière.
**Votre rôle**
- Vous conseillez par écrit et par téléphone les personnes intéressées, les partenaires et les clients existants dans le domaine des clients privés non-vie.
- Vous déterminez la couverture d'assurance pour les clients et êtes responsable de l'établissement et du suivi des offres.
- Vous fournissez des renseignements compétents en cas de demandes de clients et assurez un traitement de qualité de la correspondance écrite des clients
- Vous apportez un soutien technique à vos collègues, ce qui vous plaît.
- Vous prenez en charge des activités hors ligne telles que des activités administratives et organisationnelles
**Vos compétences et expériences**
- Formation AFA ou CFC d’employé de commerce
- Expérience confirmée dans le secteur de l'assurance, la vente ou service à la clientèle
- Intérêt et plaisir à conseiller et à être en contact avec les clients par téléphone et par écrit
- Fort esprit d’équipe et excellente gestion des priorités
- Parfaite maîtrise du français, toutes autres langues nationales constituent un avantage.
**Votre contact**
Consultant en recrutement : Mirlinda Sulimani
044 628 32 05
**Informations complémentaires**
Ce poste est disponible à temps partiel ou à temps plein : 80-100%.
Lieu de travail : Crissier
Travail hybride : jusqu’à 60%
Vous pourrez nous convaincre de votre motivation lors d'un entretien personnel.
**Qui nous sommes**
Zurich est une marque forte - plus de 1,4 million de clientes et clients en Suisse font confiance à nos produits et services.
Notre succès, nous le devons principalement à nos 53'000 employés qui, répartis dans 210 pays et territoires, aident nos clients à comprendre les risques et à s’en prémunir. Pour être le plus performant possible, nous offrons à nos collaborateurs un modèle de travail flexible et de nombreuses opportunités de formations continues. En tant qu’employé de Zurich vous profitez de nombreux avantages et d’une culture d’entreprise très positive basée sur l’acceptation, la diversité et l’esprit d’équipe.
Chez Zurich, nous favorisons une culture basée sur la diversité et l’inclusion. Nos objectifs et nos valeurs sont conçus pour protéger, inspirer confiance et aider nos employés à atteindre leur potentiel. Nous valorisons et défendons ce qui est juste et mettons en avant l’équité pour tous, sans distinction de genre, handicap, identité sexuelle, race, appartenance ethnique, génération, croyances, etc. Nos processus respectent cet engagement au quotidien, aussi bien dans la recherche de talents qu’au niveau du recrutement. Faites partie de cette culture en rejoignant Zurich.
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