Lead Customer Services

vor 2 Wochen


Basel, Schweiz CBRE Vollzeit

Posted- 22-Feb-2024- Service line- GWS Segment- Role type- Full-time- Areas of Interest- Facilities Management- Location(s)- Basel - Basel-Stadt - Switzerland- CBRE Global Workplace Solutions erbringt mit mehr als 60‘000 Mitarbeitenden integrierte Facility Management Services auf allen Kontinenten. In der Schweiz ist der Bereich GWS mit technischen, infrastrukturellen und kaufmännischen Facility Management Leistungen für Kunden aus verschiedenen Branchen tätig.Für unsere wachsende Facility Management Organisation in Stein/AG, bei einem weltweit tätigen Kunden suchen wir ab sofort oder nach Vereinbarung eine/n- Lead Customer Service 100%Ihre Hauptaufgaben:
- Führung und Organisation Empfang, FM Service Desk, Conference Center und Archiv
- Direkte Ansprechpartnerin für den Kunden in allen operativen Belangen (Deutsch & Englisch)
- Personelle und fachliche Führung des Teams (7 Mitarbeitende)
- Übernahme von Diensten an den Front Desks bei Personalmangel
- Diverse Administrative Unterstützung des Abteilungsleitenden (Protokollführung bei grösseren Sitzungen, Erstellung und Führen von Berichten und Pendenzenlisten)
- Verantwortlich für die Zutrittskontrolle (Systemführung und -optimierung, stetiger Austausch mit dem Provider) Schlüsselmanagement
- Erfahrung in der Anwendung von Zugangskontrollmanagement
- und CAFM-Systemen

Ihr Profil:
- Mindestens vier Jahre Berufserfahrung in ähnlicher Funktion
- Sicheres Auftreten und gepflegtes Erscheinungsbild
- Gute organisatorische und administrative Fähigkeiten
- Deutsch & Englisch in Wort und Schrift
- Teamorientiert, hilfsbereit, freundliche, Dienstleistungs
- und Kundenorientiert, Durchsetzungsvermögen

Das bieten wir Ihnen:
- Offenes und innovatives Arbeitsumfeld mit Gestaltungsmöglichkeiten
- Umfassendes Einarbeitungsprogramm und interne Ausbildungen.
- Regionale und internationale Entwicklungsmöglichkeiten in einem stark wachsenden Unternehmen
- Vielfältige interne und externe Weiterbildungsmöglichkeiten
- CBRE GWS als ein Global Player im Dienstleistungsbereich mit namhaften Kunden aus einem multinationalen Umfeld
- Gute Rahmenbedingungen, wie z.B. min. fünf Wochen Urlaub, 40 Stunden Woche, sowie eine attraktive Pensionskassenlösung.

Kontakt: Edwin Murray, Talent Acquisition Specialist, +41 79 501 50 93Wir freuen uns auf Ihre Bewerbung



  • Basel, Schweiz Thermo Fisher Scientific Vollzeit

    **Key Responsibilities**: - Leadership of the local team, which consists of three people. Performing PMDs, looking after the individual feelings, and consolidating needs. - Coordination of holidays and absences to avoid customer presence on-site requirement is met. - Support and ensure team goals and visions. - Complete different trainings for the team and...


  • Basel, Schweiz Thermo Fisher Scientific Vollzeit

    **Position Summary**: **Key Responsibilities**: - Leadership of the local team, which consists of three people. Performing PMDs, looking after the individual feelings, and consolidating needs. - Coordination of holidays and absences to avoid customer presence on-site requirement is met. - Support and ensure team goals and visions. - Complete different...


  • Basel, Basel-Stadt, Schweiz Thermo Fisher Scientific Vollzeit

    Key Responsibilities: Leadership of the local team, which consists of three people. Performing PMDs, looking after the individual feelings, and consolidating needs. Coordination of holidays and absences to avoid customer presence onsite requirement is met. Support and ensure team goals and visions. Complete different trainings for the team and wider...


  • Basel, Schweiz Experis Vollzeit

    Managed Services Operations Lead - DACH Job Summary: - Provide elite service experience for customers by leading a team of PaaS-specialists as a Managed Services Operations Lead. - Work with the Managed Services team in Germany and Switzerland to continuously improve processes and unleash personal potential and talent. - Responsible for driving operational...


  • Basel, Schweiz MyCamper Vollzeit

    MyCamper is the largest sharing platform for camping vehicles in Sweden, Norway, Finland, Denmark and Switzerland. Our mission is to make camping accessible for everyone by making better use of existing resources. The head of customer service is responsible for ensuring the MyCamper customers receive excellent customer service. You lead the team across two...


  • Basel, Schweiz Thermo Fisher Scientific Vollzeit

    Customers globally rely on our extensive range of products and services— from life-saving medicines to lab essentials to next-generation instruments. Our Operations team leverages our PPI (Practical Process Improvement Business System) to manufacture and produce these products and continuously improve productivity and quality all while contributing to our...


  • Basel, Schweiz MyCamper Vollzeit

    MyCamper is the largest sharing platform for camping vehicles in Sweden, Norway, Finland, Denmark and Switzerland. Our mission is to make camping accessible for everyone by making better use of existing resources. The head of customer service is responsible for ensuring the MyCamper customers receive excellent customer service. You lead the team across two...


  • Basel, Schweiz MyCamper Vollzeit

    MyCamper is the largest sharing platform for camping vehicles in Sweden, Norway, Finland, Denmark and Switzerland. Our mission is to make camping accessible for everyone by making better use of existing resources. The head of customer service is responsible for ensuring the MyCamper customers receive excellent customer service. You lead the team across two...

  • Manager Customer Service

    vor 2 Monaten


    Basel, Schweiz Jet Aviation Vollzeit

    Manage, define and direct the customer service with disciplinary authority for a team of 5 customer representatives in Basel. **Main Responsibilities**: - To manage and develop the customer service department and Flight OPS support for the operational requirements of JBSL Organization. - first line customer experience - greet customers upon aircraft...

  • Manager Customer Service

    vor 9 Stunden


    Basel, Schweiz Jet Aviation Vollzeit

    Manage, define and direct the customer service with disciplinary authority for a team of 5 customer representatives in Basel. **Main Responsibilities**: - To manage and develop the customer service department and Flight OPS support for the operational requirements of JBSL Organization. - first line customer experience - greet customers upon aircraft...


  • Basel, Basel-Stadt, Schweiz Jet Aviation Vollzeit

    Manage, define and direct the customer service with disciplinary authority for a team of 5 customer representatives in Basel.Main Responsibilities: To manage and develop the customer service department and Flight OPS support for the operational requirements of JBSL Organization.- first line customer experience - greet customers upon aircraft arrival,...


  • Basel, Basel-Stadt, Schweiz Universität Basel Vollzeit

    Sie übernehmen gerne Verantwortung und wollen einen ganzen **Geschäftsbereich in einem komplexen und technischen IT-Umfeld weiterentwickeln**? Als erfahrener **Leader mit positiven Mindset **wollen Sie verschiedene **Teams motivieren, fördern und führen**? Sie wollen Ihre Karriere weiter ausbauen und schätzen **Eigenverantwortung und Freiraum in der...


  • Basel, Basel-Stadt, Schweiz F. Hoffmann-La Roche AG Vollzeit

    Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people's varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche,...


  • Basel, Basel-Stadt, Schweiz Roche Vollzeit

    Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people's varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche,...


  • Basel, Basel-Stadt, Schweiz F. Hoffmann-La Roche AG Vollzeit

    Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people's varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche,...


  • Basel, Schweiz Officine Panerai Vollzeit

    Reference Code: 98731**Customer Service Director (H/F/X)**: - Neuchatel, NE, CH- PermanentFounded in 1860 in Florence as a workshop, shop and subsequently school of watch-making, Panerai is renowned for producing high-precision instruments for the Italian Navy with a pulse on innovation and function. Protected by military secrets, these creations were only...


  • Basel, Schweiz Work Selection Vollzeit

    **Beschreibung**: Sie übernehmen gerne Verantwortung und wollen einen ganzen **Geschäftsbereich in einem komplexen und technischen IT-Umfeld weiterentwickeln**? Als erfahrener **Leader mit positiven Mindset** wollen Sie verschiedene **Teams motivieren, fördern und führen**? Sie wollen Ihre Karriere weiter ausbauen und schätzen **Eigenverantwortung und...


  • Basel, Basel-Stadt, Schweiz Avantor Vollzeit

    Job SummaryAvantor is looking for dedicated and proactive Team Leader for our Lab Services, managing our team working onsite a very important pharmaceutical client in BaselWhat we're looking for- High school diploma or GED required; Associates degree or undergraduate degree in business or science related field is preferred- 4-5 years applicable experience in...


  • Basel, Basel-City, Schweiz F. Hoffmann-La Roche AG Vollzeit

    Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people’s varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche,...


  • Basel, Schweiz Universität Basel Vollzeit

    Sie übernehmen gerne Verantwortung und wollen einen ganzen **Geschäftsbereich in einem komplexen und technischen IT-Umfeld weiterentwickeln**? Als erfahrener **Leader mit positiven Mindset **wollen Sie verschiedene **Teams motivieren, fördern und führen**? Sie wollen Ihre Karriere weiter ausbauen und schätzen **Eigenverantwortung und Freiraum in der...