Site Lead Customer Service

vor 3 Wochen

Basel, Schweiz Thermo Fisher Scientific Vollzeit

**Key Responsibilities**:

- Leadership of the local team, which consists of three people. Performing PMDs, looking after the individual feelings, and consolidating needs.
- Coordination of holidays and absences to avoid customer presence on-site requirement is met.
- Support and ensure team goals and visions.
- Complete different trainings for the team and wider colleagues in EMEA.
- Ensure and deal with the fully operational part and execution of the AMS Novartis project.
- Operationally, be the first point of contact for Novartis Management, Novartis end-users, as well as vendors. Further handling customer concerns, issues, changes, special requests, etc.
- Performing and leading daily standup meetings and weekly responsibility allocation meetings with the team, as well as governance meetings with Novartis.
- Distribution and prioritization of daily workload, backlog, and special cases.
- Ensure that all data and information are maintained in the database (RC) meticulously.
- Creation of workflow documents for onsite activity to ensure the understanding and proper execution of the AMS project processes.
- Coordination and administration of all service activities (quote to cash process) in close collaboration with asset managers and customer partners.
- Monitoring and maintaining up-to-date service & inventory status.
- Support overall account strategy to achieve annual operating plan goals for revenue, growth, margin expansion, and account retention.
- Support the development and participation of quarterly business reviews.
- Supervise and report project budget compliance.
- Analyze and improve processes as assigned to increase overall team performance and scale the business.
- Support the Account Manager in strategy related tasks.
- Goal setting with Novartis Management.

**Minimum Requirements/Qualifications**:

- Associates degree or equivalent experience
- Experience in a customer facing position
- Proficient PC skills and ability to optimally use Windows based software.
- Good English skills, both verbal and written (in case of non-English applicant)

**Preferred Qualifications**:

- Experience in Life Sciences or Healthcare environment

**Knowledge, Skills and Abilities**:

- Work independently and proactively to resolve customer issues.
- Build strong, professional client relationships.
- Team oriented
- Sound decision-making skills
- Effective interpersonal skills
- Excellent time management and ability to prioritize work based on business and client requirements.
- Ability to make commitments, track and communicate progress, and follow through until completion.
- Self-starter
- Results oriented

**Physical/Environmental requirements**:

- Physical Activity: Walking, sitting, standing, kneeling, crouching, lifting, PC work, repetitive motions, feeling, grasping, pulling, pushing, and hearing.
- Level of Physical Requirements: Light to medium work.
- Level of Visual Acuity: Clerical, professional, administrative.
- Environmental Conditions: Inside environmental conditions (office, labs, hospitals, facilities) which consist of noise, and hazards.
- Required to travel by airplane and automobile for meetings and training as necessary.

  • Site Lead Customer Service

    vor 3 Wochen

    Basel, Schweiz Thermo Fisher Scientific Vollzeit

    **Position Summary**: **Key Responsibilities**: - Leadership of the local team, which consists of three people. Performing PMDs, looking after the individual feelings, and consolidating needs. - Coordination of holidays and absences to avoid customer presence on-site requirement is met. - Support and ensure team goals and visions. - Complete different...

  • Site Manager

    Vor 6 Tagen

    Basel, Schweiz ABB Vollzeit

    **Site Manager**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a...

  • Customer Service Director

    vor 4 Stunden

    Basel, Schweiz Officine Panerai Vollzeit

    Reference Code: 98731**Customer Service Director (H/F/X)**: - Neuchatel, NE, CH- PermanentFounded in 1860 in Florence as a workshop, shop and subsequently school of watch-making, Panerai is renowned for producing high-precision instruments for the Italian Navy with a pulse on innovation and function. Protected by military secrets, these creations were only...

  • Customer Service

    vor 3 Wochen

    Basel, Schweiz Evergreen Shipping Agency (Europe) GmbH Hamburg, Basel Branch (Switzerland) Vollzeit

    We are looking for the candidate who is --Fluent in English, German as both are the majority working languages in Basel area.French and Mandarin are not required but will be one of your advantage.Experienced in container shipping industry or logistic background i.e educational and working experience (especially in customer service at least 2-3 years).Good...

  • Customer Service Agent

    Vor 6 Tagen

    Basel, Schweiz Brenntag Vollzeit

    **Customer Service Agent**: Our team in **Basel** currently has an opening for a **Customer Service Agent** > **YOUR ROLE & RESPONSIBILITIES**: - Verantwortung für die gesamte Auftragsabwicklung (Bestellannahme, Auftragsbestätigungen, Auslieferung, Transportaufträge, Terminkoordination) - Selbständige, eigenverantwortliche Planung und Bearbeitung von...

  • Customer Consultant Guest Service 100%

    vor 4 Wochen

    Basel, Basel-Stadt, Schweiz Basel Tourismus Vollzeit

    TraumjobBasel Tourismus setzt sich mit seinem Team von rund 45 Mitarbeitenden für die touristische Vermarktungder Kulturstadt am Rhein ein und betreut Gäste aus aller Welt.Zur Verstärkung unseres Teams suchen wir per sofort oder nach Vereinbarung (befristet für 12 Monate) eine*nCustomer Consultant Guest Service100 % (m/w/d)Deine AufgabenBeratung von...

  • Customer Services Excellence Flight Support

    vor 4 Stunden

    Basel, Schweiz Jet Aviation AG Vollzeit

    You are focal point of contact for our customers, visitors, suppliers. They notify appropriate parties of their arrival and greet and guide customers in a welcoming, friendly, and respectful manner and make sure the customer feels at home. It will be your task to deliver uncompromising customer service standards. If a customer has a specific request, you...

  • Customer Services Excellence Flight Support

    vor 4 Stunden

    Basel, Schweiz Hawker Pacific Vollzeit

    Summary: Since 1967, Jet Aviation has been crafting flight in its smoothest form. From one hangar in Basel, Switzerland, to some 4,000 employees, and some 50 locations worldwide. Aircraft Management, Aircraft Sales, Charter, Completions, Defence, FBO, Fixed and Rotary Wing Maintenance, and Staffing. Behind every seamless Jet Aviation experience, is a team of...

  • Product Owner Customer Relationship Insights and Measurement

    vor 3 Wochen

    Basel, Basel-Stadt, Schweiz F. Hoffmann-La Roche AG Vollzeit

    Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people's varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche,...

  • Product Owner Customer Relationship Insights and Measurement

    vor 3 Wochen

    Basel, Basel-Stadt, Schweiz Roche Diagnostics International AG Vollzeit

    Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people's varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche,...

  • Product Owner Customer Relationship Insights and Measurement

    vor 3 Wochen

    Basel, Basel-City, Schweiz Roche Diagnostics International AG Vollzeit

    Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people’s varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche,...

  • Customer Excellence Manager

    vor 24 Stunden

    Basel, Schweiz Lonza Vollzeit

    Switzerland, BaselToday, Lonza is a global leader in life sciences operating across three continents. While we work in science, there’s no magic formula to how we do it. Our greatest scientific solution is talented people working together, devising ideas that help businesses to help people. In exchange, we let our people own their careers. Their ideas, big...

  • Customer Service Manager

    Vor 3 Tagen

    Basel, Schweiz professional.ch Vollzeit

    **Customer Service Manager **:Arbeitsort Basel Pensum 80-100% Arbeitsbeginn sofort oder nach Vereinbarung Zur Verstärkung unseres Mandats in der Bankenbranche ***suchen wir für das Key Account Management Team in Basel per sofort oder nach Vereinbarung eine engagierte und belastbare Persönlichkeit als Customer Service ManagerIn mit ausgeprägter...

  • Customer Excellence Manager

    vor 3 Wochen

    Basel, Schweiz Lonza Vollzeit

    Today, Lonza is a global leader in life sciences operating across three continents. While we work in science, there’s no magic formula to how we do it. Our greatest scientific solution is talented people working together, devising ideas that help businesses to help people. In exchange, we let our people own their careers. Their ideas, big and small,...

  • Technischer Sachbearbeiter Customer Service

    vor 3 Stunden

    Basel, Schweiz Regent Beleuchtungskörper Vollzeit

    Regent Lighting mit Sitz in Basel beschäftigt rund 600 Mitarbeitende in sechs Ländern, ist Marktführer in der Schweiz und einer der führenden Leuchtenhersteller in Europa. Über Distributionspartner werden unsere Produkte international in 35 Ländern vertrieben. Unsere Abteilung Customer Service und Auftragsabwicklung am Hauptsitz in **Basel** bildet...

  • Agile Project Lead

    vor 23 Stunden

    Basel, Schweiz Marco Fuhrer Vollzeit

    Your Challenge - You actively generate added value for our customers and lead agile software development projects as well as consulting mandates in our diverse portfolio and take responsibility for partly international project teams - You design suitable project structures, set up an adequate project organisation and are responsible for planning, monitoring...

  • Replacement Italian Speaking Customer Service Agent

    vor 1 Woche

    Basel, Schweiz SIXT France Vollzeit

    We are looking for the perfect fit to join our "Replacement Team", in Basel HQ. As customer service agent, you are the first point of contact for our replacement customers and provide advice to their requests regarding their bookings, rental agreements, complaints, and invoices. You have full access to the fleet availabilities of the branches in order to...

  • Replacement Italian Speaking Customer Service Agent

    vor 1 Woche

    Basel, Schweiz SIXT France Vollzeit

    We are looking for the perfect fit to join our "Replacement Team", in Basel HQ. As customer service agent, you are the first point of contact for our replacement customers and provide advice to their requests regarding their bookings, rental agreements, complaints, and invoices. You have full access to the fleet availabilities of the branches in order to...

  • Client Service Lead

    vor 2 Wochen

    Basel, Schweiz Klick Health Vollzeit

    For the past 25 years Klick Health has helped life science clients bring their groundbreaking ideas to market. We’ve also spent that time creating an ecosystem for talented and empathetic individuals to chase their passions while creating long-lasting friendships in the process. What does that mean for you? Well, we grow a lot—like every year for 25...

  • Praktikum Customer Consultant Guest Service 100%

    vor 3 Wochen

    Basel, Basel-Stadt, Schweiz Basel Tourismus Vollzeit

    TraumjobBasel Tourismus setzt sich mit seinem Team von rund 45 Mitarbeitenden für die touristische Vermarktungder Kulturstadt am Rhein ein und betreut Gäste aus aller Welt.Per sofort oder nach Vereinbarung bieten wir für die Dauer von 12 Monaten folgenden spannendenAusbildungsplatz:Praktikum Customer ConsultantGuest Service 100% (m/w/d)Deine...