Non-paid Media Performance Manager
vor 1 Woche
Company Description
As a **full-service, data-driven customer experience transformation company, **we partner with Top 500 companies in the DACH region. We partner with brands to achieve meaningful progress as a force for growth and good.
We create world-class solutions and services that unlock new opportunities for growth and business transformation across the entire customer journey.
We believe the future of customer experience is personal: informed by data, powered by technology, and delivered through creativity. Together we inspire transformation and unleash a brand’s true potential.
We identify, create, and optimize opportunities for brands to connect and engage with consumers across channels, devices, and platforms along their journey. We believe in campaigns that are true to the brand, bring meaningful impact for growth and lasting good.
We deliver Idea-Led Experiences, designed for the digital age, delivered at global scale.
**Job Description**:
The non-paid performance team takes care of the following topics for all of Switzerland (and beyond):
Main responsibilities:
- Daily management of a team of 6 people: making sure that their HR needs are met, that they have enough occupation with clients for the team to be profitable, that their client projects are going well, and if not managing escalations with clients
- Setting up new projects administratively with account directors and checking profitability on a monthly basis
- Ensuring admin requirements completion for each team member (Timesheets, Workday etc.)
- Preparing and conducting pitches for all leads coming in
- Ensuring margin objectives are met to maintain team profitability, by providing a financial overview to the relevant teams
- Providing large visibility of the team’s activities internally, nurturing relationships with account directors and sales people to ensure they are educated on our topics and will bring in new leads
- Finding new resources to staff new projects as soon as possible for our clients, whether it is contractors, Geneva based, near-shore or off-shore resources
- Ensuring project execution yourself for all topics if no resource is available immediately to start a client project
- Communicating with clients for important milestones (QBRs, monthly project advancement meetings, etc.) and following project success on a daily basis
**Qualifications**:
- Experienced in Non-Paid Manager role
- English Speaker with French or German (both is a plus)
- Preferred location: Geneva/Lausanne
- Very good soft skills and motivation
- High willingness to take on responsibility
- Strategic and tactical way of thinking, strong analytical skills, high affinity for numbers
- High level of resilience and flexibility
Additional Information
We work with highly motivated people, who support and enrich each other. We live the possibilities of the digital world through the home office, meaning you can work anywhere with flexible (annual) working hours. We also value face-to-face exchanges - coffee or tea, biscuits, or fruit are all welcomed on board and shared throughout our offices.
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